Sales management professional with a strong record in securing customer loyalty,

building new business opportunities and forging relationships with internal and
external business partners. More than 10-years experience with a strong record
of rapid professional growth in highly competitive markets, specifically demonst
rating broad-based strengths in:
* Leadership
* Project Management
* Communications -Written & Presentation
* Tactical & Strategic Support
* Building/ Retaining Customer Relationships
* Organization and Analytics
Wellpoint, Inc.
Senior Account Manager, Anthem National Accounts
June 2006 - Present
*Key accomplishments
o 2009: perfect customer survey score of 5.0; consistently successful management
of six (6) National Account customers (145,823 members); continued mentoring; s
uccessful project lead for Company initiatives that impact Sales/AM -communicati
ng initiatives and action-items to colleagues; positioned for promotion to Accou
nt Executive.
o 2008: promoted to 'Senior'; mentoring two-AM associates; renewed six (6) cus
tomers (145,823 members); transitioned five (5) customers (51,492 members); achi
eved personal high customer survey score -4.3 out of 5.0.
o 2007: successful management of 11-customers (203,375); transitioned eight (8)
customers (83,810 members) to team colleagues; successful new business implemen
tation for additional lives (still growing); successfully consolidated formerly
independent customers (merger) for additional lives (still growing); positioned
for promotion to 'Senior'.
o 2006: transition from specialty/PBM to Commercial business segment; supported
16-National Account customers (279,230-members); successful new business impleme
ntation for an additional 8,300 lives.
* Provide tactical and strategic support across book of business; strategically
positioning for growth including areas of wellness, specialty and disease manage
ment.
* Day-to-day strategic account management support; resolving various client matt
ers related to contract interpretation, network access, handling highly confiden
tial matters, reporting and benefit/utilization analysis.
* Analytics: prepare and distribute monthly/quarterly reports; perform first-le
vel analysis - identify trends and make recommendations for improved plan perfor
mance. Work closely with each customer to understand current and future busines
s needs -determine product alignment and solution-based benefit design.
Medco Health Solutions
Senior Account Manager, Systemed-Southeast Region
December 2004 - June 2006
*Overall strategic and tactical responsibility for defined book of business cons
isting of top Systemed clients.
*Develop and maintain client relationships, document client-specific business pl
ans. Identify growth opportunities and competitive risk; track client financial
s and correlate key activities & dates during contract cycle.
*Quarterly opportunity analysis - Review monthly service/claims statistics, plan
performance/peer group comparison and savings/trend. Reporting - Communicate
quarterly financial and clinical data to clients. And, Present annual data and
make appropriate plan design recommendations.
*Represent account management during sales process, participating in Best & Fina
l Presentations. Serve as mentor for new account team members.
AETNA
Implementation Manager, New Business Sales (NNJ/NY)
September 2003 - December 2004

*Established streamlined case installation process; more efficient use of existi

ng resources, improved total turn-around-time.
*Successfully installed 200+ cases in 10-months.
*Conduct installation meetings; internal partners and external constituents, str
ategizing details and level-set expectations.
*Train internal partners within the NNJ/NY regional offices on re-developed case
installation process.
*Work on renewal packages with Account Management and Underwriting; review and p
repare packages from underwriting, recommend and obtain pre-emptive plan changes
and corresponding dollar decrements, deliver package to client, illustrate/disc
uss/negotiate and execute renewal.
NYCE Corporation, Montvale NJ
July 2001 - August 2003
Benefits & Compensation Analyst
HR Business Partner with extensive experience in all facets of human resources m
anagement, specifically:
oOrganizational Design and Re-structuring, Policy Development, Employee Relation
s, Training and Talent Acquisition.
oAll aspects of employee Health, Welfare and Pension benefit plans: design, adm
inistration, communication.
oDesign, administration and communication of Compensation program.
EDUCATION and LICENSING
*State of NY, Licensed as a Producer of Life and Health Insurance, July 2006
*Montclair State University, BA Psychology, Human Services G.P.A. 3.5, Member Go
lden Key International Honour Society
*State of NJ, Licensed as a Producer of Life and Health Insurance, September 200
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