ROSALIND FEEST

800 West Rand Rd. #C407

Arlington Heights, IL. 60004
(847) 749-4041
[1]rf576ea0@westpost.net
[2]Rosalind Feest - LinkedIn
Capitalizing on a career with Xerox Corporation, GE Capital and
PepsiAmericas, Inc. that features experience in a variety of
functional areas and a steady progression into positions of increasing
responsibility, I am seeking an opportunity to utilize my operations
management, process audit, internal control and project management
capabilities to benefit your firm. With this goal in mind, I have
enclosed a rsum that briefly outlines my background.
Some key points you may find relevant to a position with your firm
include:

* A consistent track record of identifying opportunities for

improvement, developing strategies to implement change, and
monitoring deliverables to achieve business results that advance
company objectives.
* Excellent ability to manage cross-functional teams at the
operational level, and matrix manage process owners at the
corporate level to ensure that programs are effectively
implemented and that desired outcomes are achieved.
* Experience managing relationships with process audit partners and
outside vendors, which have encompassed defining project
parameters, measuring results, and controlling costs. In the case
of audit firms, I have negotiated the implementation of
recommended process improvements and functioned as a liaison
between the auditors and field personnel throughout the business
organization.
I am confident that my knowledge and expertise can be an asset to your
organization in a project management, business process control, or
operational management role. I am open to travel and relocation, and
have traveled extensively to communicate business objectives to field
organizations and receive their feedback.
I would enjoy discussing with you in person how I can best address
your current needs. Please contact me to arrange a mutually convenient
date and time for us to initiate a dialogue.
Thank you for your time and consideration. I look forward to talking
with you soon.
Sincerely,
Rosalind Feest
Enclosure
 ROSALIND FEEST
800 West Rand Rd. #C407 (847) 749-4041
Arlington Heights, Il. 60004 [3]Rosalind Feest - LinkedIn
rf576ea0@westpost.net
OPERATIONS MANAGEMENT / PROGRAM MANAGEMENT / PROJECT MANAGEMENT
Business Process Audit & Control f Change Management f Process
Re-Engineering fInternal Control
Accomplished professional with well-established track record of
analyzing business processes and developing recommendations for
process improvements and managing projects to implement recommended
changes for a Fortune 100 firm. Proven ability to lead
cross-functional teams in implementing improvements affecting a broad
array of operational areas, including Customer Relations, Field
Service, and Sales. Demonstrated capacity to author new policies or
revise existing policies that deliver clear directives to field
personnel. Experience managing relationships with vendors and auditing
firms to define project parameters, control costs, and measure
results. Excellent ability to build rapport with and engender support
from field organizations, to facilitate process changes, including
travel to consult with managers at the local level.
PROFESSIONAL EXPERIENCE
PEPSIAMERICAS INC., Schaumburg, Illinois 2006 - 2010
Business Continuity Team Leader 2008 - 2010
Internally recruited by senior management to lead team responsible for
creating and launching the company's first-ever business continuity
plan to support business resumption processes across 97 PepsiAmericas
(PAS) Distribution Centers. Held position concurrently with Senior
Business Process Coordinator, role below.
* Established and facilitated communication meetings with senior
management that drove buy-in, involvement and support of key
stakeholders
* Developed Business Continuity (BC) templates that facilitated
access to key information, enabled timely deployment of BC
solutions while ensuring consistency across all 97 Distribution
Centers
* Designed and delivered training on the use of templates and acted
as change agent to drive rapid understanding and acceptance of the
new tools
* Trained all domestic PAS site champions
* Instituted a tracking and follow-up elevation and approval process
for submitted plans
* Documented (VISIO) BC process, to include risks, controls and
sustainment process
Senior Business Process Coordinator 2008 - 2010
Established partnerships with Senior Management to develop corporate
policy and procedure requirements for PAS operating facilities based
on approved PAS operating principles.
 * Pioneered, assembled and led cross-functional teams of Subject
Matter Experts (SMEs) to leverage intellectual capital and gain
more detailed insights when creating policy
* Set up internal audit standards that minimized risk and clearly
defined potential consequences
* Partnered with Corporate Directors for SOP content and launched
policies to support Safety and Health standards in Manufacturing
Facilities, Fixed Asset standards and Marketing Equipment
standards in Field Operations
* Communicated final requirements to the operating facilities
management teams
Senior Auditor - Internal Control 2006 - 2007
Led operational audit team in testing inventory control, cash receipt,
warehousing practices, safety measures and personnel testing. Managed
5 staff auditors
* Prepared, presented and agreed to final audit results with
location senior management
* Compared and linked SOX and operational testing procedures for
audit programs

GE Capital (Joint Venture: Xerox) Chicago, Illinois 2002 - 2006

Internal Control Specialist 2003 - 2006
* Conducted testing in operations as proscribed by Sarbanes-Oxley
404 requirements
* Identified existing gaps relating to Sarbanes financial and
operational exposures
* Evaluated the effectiveness of the organization's remediation
plans
* Led a SOX initiative to develop an annual process mapping
(PowerPoint) and risk identification for current operational
programs
* Identified and documented IT SOX controls within the business
process
Inquiry Line Leader 2002 - 2003
* Led a team of13 billing and collection inquiry associates with
established goals for timely and accurate resolution of customer
inquiries. Position required excellent leadership, communication
and time management skills.
ROSALIND FEEST Page 2
XEROX, Rochester, New York / Norwalk, Connecticut 2001 - 2002
Program Manager / Project Manager - Customer Business Operations
(Rochester, NY)
* Managed third party meter vendor contract. Implemented cost-down
initiatives that yielded $1 million in annualized savings with
this vendor.
* Served as liaison and key point-of-contact for Ernst & Young,
Xerox internal auditors and trained them on operational procedures
* Partnered with E&Y to define scope of field audits, establish
objectives, and define reporting criteria. Evaluated business
 operation's implementation of audit recommendations and measured
program results.
* Consistently achieved incremental improvements that exceed
targeted goals and enhanced both revenues and profitability
Team Leader/ Quality Billing Team 2000 - 2001
* Led a cross-functional Quality Billing Team. Communicated project
objectives to systems analysts and defined results
* Successfully coordinated the timely implementation of over 150
initiatives across several operating entities and numerous process
owners
* Consulted sales and service organizations to obtain and
incorporate their requirements into implemented solutions
* Facilitated the recapture of $31 million in unrecognized revenue
through implementation of billing initiatives
Internal Control Specialist/Operational Audits 1994 - 2000
Developed audit programs, and led audit teams that reviewed Credit &
Collections, Service Install & Maintenance, Customer Satisfaction /
Customer Retention, Sales Retention and Business Planning.

* Managed the Audit Coordination Process for Xerox Corporate Audit

Organization. Tested and evaluated the audit recommendation plans
submitted by the business units.
* Authored documents that, for the first time, defined critical
steps and expected performance criteria for Xerox Business Units
.
Business Process Manager 1991 - 1994
* Partnered with field management in key operational areas to ensure
that audit standards were met
* Evaluated processes, identified gaps relating to Customer
Relations, Cost Controls, Sales Processes, and Sales Expenses
* Partnered with process owners at the headquarters level to
establish performance standards for field locations
Internal Control Audit Coordinator 1986 - 1991
PROFESSIONAL DEVELOPMENT

Company-Sponsored Professional Development Programs:

Seven Quality & Management Tools Problem Solving Process / Quality
Tools
Mining for Gold Introduction to Six Sigma
Managing By Fact Facilitator Training
Cross Manager / Inter-relationship Training Various quality training
AFFILIATIONS
* Institute of Internal Auditors (IIA) - Active member of the
Chicago and Northwest Chapter
* American Institute of Certified Fraud Examiners
 * Audit Directors Roundtable
EDUCATION
Bachelor of Arts, History
Central Connecticut State University; New Britain, Connecticut
In process of obtaining Certification in Control Self Assessment
(CCSA), Institute of Internal Auditors
Recommendations (LinkedIn Profile)
[4]Sr. Business Process Analyst
[5]PepsiAmericas.com