DON KITCHENS

1689 Kersley Circle ~ Heathrow, Florida 32746

321-231-8050 dk482ab2@westpost.net
GENERAL MANAGEMENT
BUSINESS DEVELOPMENT - SERVICE
Dedicated, decisive, and detail-oriented Professional with proven skills, accomp
lishments and experience in new business development, business operations, and a
ccount management. Full P&L responsibility for multiple offices in high volume
states. Entrepreneur skilled in the evolution of a start-up business through ef
fective business plan development, market share analysis, and the development of
unique marketing tools. Motivational leader and "hands-on" team participant tha
t manages multiple projects and teams simultaneously in a fast paced, time sensi
tive environment. Effective communicator that develops trusting relationships t
hrough integrity, professional character, and industry expertise.
Unique skills include:
~ Service and Preventive Maintenance ~ Market Analysis & Strategy ~ Relationship
Sales
~ Call Center Operations ~ Training & Development ~ Customer Relations
CAREER ACCOMPLISHMENTS
* Promoted in seven weeks to General Manager at Middleton's flagship office, wit
h the highest sales and revenue volume in the company; and in one year increased
volume by over fifty percent. Led the branch in 2009 to produce 18% of the com
pany's overall revenue and 20% of the company's gross profit out of 30 branches
in the company.
* Prepared Sears Termite and Pest Control staff and clientele for acquisition by
Terminex, through motivating and rewarding the sales and service team for stayi
ng with company through transition, signing contract renewals, and providing sup
erior service.
* Recognized as Sears Pest Control District Manager of the Year (1999) out of 14
districts nationally, for consistently maintaining the highest levels in Sales
growth and productivity, with the lowest labor costs. Achieved $20 Million in s
ervice and renewal contracts in a $35 Million region.
* Turned around a region, and in six months increased service efficiency by 17%
and sales growth by 9%.
* Promoted to increasingly larger offices, managing the one of the largest produ
cing offices in company out of 110, prior to being promoted to District Manager.
* Started a ground-up company and grew sales by 300% in four years prior to sell
ing business.
PROFESSIONAL EXPERIENCE
MASSEY SERVICES (previously MIDDLETON), Orlando, Florida 2008 - Present
Service Center General Manager, Massey Services, 2009-Present
* Oversee sales, service, and call center operations.
- Contributed to the smooth transition from Middleton into the Massey Pest Contr
ol organization in 2009.
- Ensured all employees were trained and proficient in Massey's policies, procee
dures, and new process of doing business.
Orlando Branch General Manager, Middleton, 2008-2009
* Led a $7.5 Million Branch, the largest in the Middleton organization.
* Accountable for recruiting, hiring, training, performance and welfare of over
50 team members, including seven supervisors, and 50+ vehicles, and hundreds of
thousands of dollars of equipment, supplies and products.
* Recognized for installing business development plans and retraining sales, cal
l center, and service teams, which included the seamless transition of another b
ranch into the Orlando Branch.
Fast-Track Management Training, Middleton, 2008
PROFESSIONAL EXPERIENCE
Continued
BUG BRIGADE / STRIKE FIRST PEST SOLUTIONS, Lake Mary, Florida 2002 - 2008
Contract Consultant to New Owner, 2006-2008
Owner/Operator, 2002-2006
* Provided market research, strategic direction, creative marketing, and staffin
g; and oversaw all P&L functions related to a start up business.
* Generated new business, expanded services, and expanded contracts within exist
ing client base.
* Sold business in 2006; and provided ongoing consultative service for new owner
.
SEARS TERMITE AND PEST CONTROL 1993 - 2002
General Manager/Western Region, 2001-2002
Service Manager, Florida Region, 1999-2001
District Manager, NE Florida/ SE Georgia, 1998-1999
Zone Manager, 1995-1998
Sales Technician: 1993-1995
* Managed operations, business development, service, and growth for the Termite
and Pest Control division of Sears.
* Hired, trained, motivated, and developed a management, sales, and service team
in a region; while responsible for all P&L, fleet, operations, and corporate re
porting.
* Coordinated a smooth and profitable transition during the acquisition by Termi
nex; ensured high service levels were maintained; and installed new systems for
all clients designated by the buyer.

HOSPITALITY AND RETAIL: FOOD, BEVERAGE, AND RESORT 1987 - 1993

Sale Management, Operations Management, and Customer Service