SUSAN J.

RHEN
680 Lincoln Gardens Road, Ephrata, PA 17522
(717) 738-7338 susanrhen@gmail o
Objective
An Administrative Assistant, Office Support, or Customer Service
position where I will utilize my experience, organizational skills,
and interpersonal abilities to provide quality customer service and
promote efficient office operations.
Experience
Administrative Assistant (2009-2010): Orthopaedic Associates of
Reading, LTD, West Reading, PA
Greeted 55-60 patients daily; verified insurance and pulled charts.
Scheduled 15-20 new and recurring patients daily for 8 physicians and
1 physical therapist. Handled 25-30 telephone calls daily. Assisted 2
physicians within practice. Gathered and maintained confidential
medical/financial patient information, complying with HIPPA and JACHO
regulations. Completed 15-20 worker's compensation documents weekly
from physician. Collected 20-30 co-pays daily. Used Microsoft Word for
scheduling, co-pay documentation and patient information.
Administrative Assistant (2003-2009): Ephrata Community Hospital,
Ephrata, PA
Handled scheduling, billing, telephone calls, transcription, and
monthly statistical reports for 4-5 speech and occupational therapists
in an outpatient rehab setting. Oversaw all front desk duties, ranging
from greeting patients to coordinating services. Maintained up to
1,000 physical/electronic patient charts. Scheduled 10-15 new patients
daily; entered patient registration data for 10-15 new accounts daily.
Handled 20-30 telephone inquiries per day. Compiled 45-50 daily
billing entries; generated monthly billing statistical logs for all
patients. Gathered, maintained confidential medical/financial patient
information, complying with HIPPA and JACHO regulations. Verified
insurance coverage, workers' compensation, and employment information
every 30 days for all new and existing patients. Used Eligibility
Verification Service system to determine medical assistance
eligibility. Manned hospital information tables at business expos.
Trained new administrative employees in telephone communications,
computer, scheduling, and billing procedures. Performed administrative
duties in skilled nursing facility; handled telephone communications,
transported patients between rooms and rehab center, and generated
monthly therapy statistical reports.
Administrative Assistant (1993-2002): D&E Communications, Ephrata, PA
Selected to be part of Overseas Communications Joint Venture in Monor,
Hungary and Radom, Poland. Reported directly to President/CEO of
overseas ventures; arranged shareholder meetings, prepared annual
shareholder reports and stockholder information. Fielded telephone
inquiries for executive team. Served as liaison between U.S. and
overseas headquarters. Handled all required documentation and services
for 10 expatriates, including passports and medical
requirements/physicals; functioned as contact for serious medical
issues. Scheduled expatriates' airline flights to and from the U.S.,
Hungary, and Poland. Worked with a translator; arranged translation
services for staff. Processed telephone service orders for commercial
and residential telephone installation for 40-50 subscribers per week;
entered billing data for line and phone installation.
Education
Bachelor of Science Degree, Elementary Education, Mansfield
University, Mansfield, PA
Business Seminars, Customer Service and Computer Training
References Available Upon Request