Adam Robert Palmer, B.A.

2308 Oakdale Creek Lane Charlotte, NC 28216

Email: adamrobertpalmer@yahoo.com Cell: (704) 238-3944
Business Analyst - Project Manager
Accomplished IT Business Analyst/Project Manager with 5 years'
experience managing complex projects. Ability to balance requirements
of core business with requirements for future growth. Identifies
potential issues and takes corrective action to avoid major problems.
Acquired practical team-building and leadership skills in the
financial sector. Meets deadlines and succeeds in challenging
circumstances.
CORE COMPETENCIES
+ Project Management + SAP/IFS ERP Training and Support
+ Change Management Process + Cost Reduction

+ ITIL Foundations Certification + Business Process Analysis and

Improvement
+ IT Budget Planning + Decision Making and Problem Solving
PROFESSIONAL EXPERIENCE
APM TERMINALS (MAERSK), Charlotte [10/2005 to 04/2010]
Global terminal network, with over 50 ports and approximately 19,000
employees in 34 countries. Provides port management for over 60
liner-shipping customers, and is the world's leading importers of
containerized cargo.
IFS GUI Project
Map process, determine stakeholders, document user requirements and
BDRs, identify milestones, cost estimate, consider alternatives, AFE
approval, attain resources, schedule, document project plan, testing,
rollout, feedback, review, project close. A new graphical user
interface was successfully implemented at every

NA Terminal which greatly simplified procurement and reduced overhead

costs
SAP Migration and E-Business Integration
(ITIL Based) Procurement & Helpdesk workflow and process documentation
Provide basic data requirements for IFS and SAP ERP Programmers for IT
Procurement
Application error handling coordination and resolution
E-business vendor setup and testing
Service and Support Contract Documentation
Ensure M&S contract compliance by coordinating the vendors and
management
Contract relevance review and action - modification, renewal or
cancellation
Full documentation of all IT contracts with respective terms, costs,
stakeholders
Expense tracking and profit improvement oversight
Communications Cost Project
Create project plan, identify milestones, identify vendors, determine
stakeholders, communicate plan to stakeholders, attain access
privileges, organize and scrub accounts, setup pools, document and
disseminate new communications cost structure, implementation review,
project closure Cumulative savings (2 year period): $446,780 and
reduced to 54% of original communications cost
IFS Migration

Created application training materials for the Terminal IT procurement

team
Coordinated communication between IFS and AP for error handling and
integration
Go-Live testing and error reporting
COMAG (Robert Half), Charlotte, NC - Consultant [one month contract]
Spearheaded Symantec Firewall tuning and modifications
Applications and VPN Phone Support
Antivirus and Antispyware utilization
Troubleshoot PC hardware/software/OS
RESCUECOM, Charlotte, NC - Consultant [06/2005 to 10/2005]
Create, maintain, expand, and reconfigure cat5 and wireless networks

Data backup and Operating System (re)installation or upgrades

Virus, spyware, and adware detection/removal and protection
Firewall installation and troubleshooting/configuration
Jo-Lane EDP, New York, NY - Analyst [08/2004 to 04/2005]
Wrote C and KORN shell scripts for automation purposes
Did backups and installs on UNIX and Stratus systems
Troubleshoot systems and after hours support
Readied systems for Trader evaluation and testing
The American Stock Exchange, New York, NY - Analyst [06/1999 to
12/2002]
Maintained and enhanced the automated trading systems
Created C and KORN shell scripts on a regular basis on UNIX systems
Performed backups and installs as needed on both UNIX and NT systems
Designed data tables and charts on NT systems
EDUCATION
University of Windsor, Windsor, Ontario
Honors Bachelors of Arts Degree, Philosophy, Graduated: 1994
Vice President of Philosophy Society
CERTIFICATIONS AND TECHNOLOGY TRAINING
ITIL Foundation Certification, Charlotte, NC

IT Service Management and IT Service Support 2007

New York University, New York, NY
C Programming for UNIX, 2000
UNIX Operating System Shell Scripting and Administration, 2000
C Programming for Windows, 2000
Microsoft Certified Professional: Sylvan Pro Metric, New York, NY
Implementing and Supporting Microsoft Windows NT Workstation 4, MCP,
1999
St. Clair College of Applied Technology, Windsor, Ontario
Microsoft Access 97, 1998
Microsoft PowerPoint 97, 1998

REFERENCES AVAILABLE UPON REQUEST