SUMMARY

11 years experience in retail sales, service and management. Experienced in prof

it and loss responsibility, customer service, employee supervision and developme
nt, merchandising, and related administrative duties. Well-developed communicati
on skills demonstrated through successful interaction with customers and staff a
nd the ability to establish and maintain professional relationships.Dedicated to
achieving customer satisfaction as well as meeting or surpassing company expect
ations. Strong rapport with personnel, customers, and associates based on knowle
dge, professionalism, integrity.
SKILLS
* Customer-Driven Management, Employee/Customer Training, Stock Ordering/Invento
ry Control
* Employee Supervision and Staffing, Customer Relations and Retention, Cash Mana
gement
* Teamwork
, Problem Solving/Troubleshooting, Merchandising
EXPERIENCE
Store Manager - 2008 to Present
Shoe Carnival, Inc., Hattiesburg, MS.
* Execute company standards including administration, operations, financial resu
lts, communications, and human resource policies.
* Manage 15-20 sales and support staff to perform all aspects of retail store op
eration.
* Manage daily operation of a large retail shoe store, including scheduling pers
onnel, reconciling credit, check, and cash receipts, verifying deliveries, stock
ing new merchandise, and replenishing shelf stock.
In Store Support Rep - 2005 to 2008
United Retail Service, Gulf Coast Region, MS
* Provided in store support for large publicly traded company, specializing in t
he DIY home improvement industry.
* Developed close and personal relationships with clients to ensure customer loy
alty and retention.
* Monitored basic and seasonal merchandise displays, ensuring set integrity and
sufficient inventory levels to accommodate demands.
* Ensured that merchandising, and price point objectives were achieved, successf
ully completing all projects on time.
Photo Lab Department Manager - 2004 to 2005
Wal-Mart Stores Inc., Slidell, LA
* Earned respect with a proven ability to obtain high performance levels from em
ployees while maintaining a pleasant working atmosphere.
* Interviewed and evaluated job applicants.
* Maintained inventory, ordered parts and supplies for photo lab equipment, sche
duled sales staff, and monitored sales performance.
Racetrack Manager - 1999 to 2004
The Home Depot, Biloxi, MS
* Performed all aspects of managing a retail home improvement establishment incl
uding cashiering, customer service, balancing daily deposits and completing pape
rwork; scheduling employees and maintaining inventory.
* Personally addressed customer complaints upon escalation by assistant managers
, supporting swift and positive resolutions.
* performed all aspects of customer support, including answering telephones, an
d providing details for products and services.
* Maintained through knowledge of store merchandise to provide helpful advice to
customers.
EDUCATION
Certificate, Beverage Management - 2005
Crescent School of Gaming and Bartending, Gulfport, MS
G.E.D.
Pearl River Community College, Hattiesburg, MS