SUMMARY OF QUALIFICATIONS:

Experienced business-oriented and dynamic operational performance manager with e

xcellent leadership, collaboration, and strong consulting skills that can manage
multiple priorities and interface with internal and external customers while fu
nctioning at a high level of self-direction and successful application of the fo
llowing:
* Systems thinking and understanding, identifying inputs, throughputs, and outpu
ts of a system and applying that information to improve operational performance.
* Excellent verbal and written communication with attention to detail.
* Analytical thinking, gathering, investigating and logically analyzing & interp
reting data, issues & situations to test and implement solutions to problems and
formulate plans.
* Business Understanding, demonstrating awareness of the inner workings of busin
ess functions and how business decisions affect financial or non-financial work
results.
* Buy-in/Advocacy Skills, building ownership and drive support for positive chan
ge among affected individuals and teams.
* Consulting Skills, understanding the results that stakeholders desire from a p
rocess and providing insight into how efficiently and effectively those results
can be achieved.
PROFESSIONAL HISTORY
Operations Manager; Sr. Operations Analyst , JP Morgan CHASE, Melbourne, FL
* Coordinate and manage the planning, testing, and implementation of a wide spec
trum of business initiatives in support of business unit objectives and successf
ul integration of key business initiatives while ensure compliance with relevant
government regulations and investor requirements.
* Gather, organize, analyze, synthesize, and report relevant project information
to senior management..
* Coordinate introduction of new services to internal departments, including dev
elopment of program training materials and training delivery.
* Develop, recommend and implement specific procedures and operational guideline
s to ensure maximum effectiveness and efficiency of services; coordinate with ma
nagers to ensure outstanding, "best in class" customer service
* Ensure that end to end processes deliver maximum benefit to the business line.
* Manage human resource issues including recruiting, interviewing and hiring, se
tting performance expectations, conducting performance reviews and regular feedb
ack, and coaching.
Training and Development Director and President, Lanier Business Solutions, Inc.
, West Melbourne, FL
* Provide performance management, process consultation, and training to customer
s in domestic and international locations.
* Partner with cross functional teams to analyze priorities, strategic objective
s, and establish performance benchmarks to assist with development and facilitat
ion of training and performance improvement programs that align with the busines
s' goals.
* Detect performance gaps and help clients identify appropriate interventions to
close the performance gaps.
* Manage vendor contracts and relationships; Conduct vendor and learning resourc
e research, perform comparative analysis and provide recommendations for outsour
cing partnerships.
* Provide career counseling services to assist employees to reach professional g
rowth and development.
* Design & deliver systematic curriculum utilizing instructional design methodol
ogy.
* Perform needs assessments using Likert tests, 360 evaluations, interviews, foc
us groups, surveys, and statistical analysis.
* Serve as a principal facilitator and consultant within various business functi
ons and industries, including training & development programs for college facult
y and leadership staffs.
Sr. Corporate Instructor, Harris Corporation, Melbourne, FL
* Worldwide facilitation of leadership & personal development programs for vario
us levels of management & non-management employees.
* Conduct organizational development interventions and performance management t
o facilitate employee retention strategies and succession planning.
* Maximize organizational talent by assisting in defining, developing and implem
enting targeted training & development strategies.
Senior Training Manager and Sr. Computer Systems Analyst, Computer Sciences Rayt
heon, PAFB, FL
* Responsible for design, implementation and evaluation of organization's techni
cal training and user support functions.
* Develop tools and collect data used to evaluate the success of Learning & Deve
lopment programs and processes, including organization and department metrics/re
porting.
* Provide end user support and establish computer helpdesk function.
* Collaborate with management to identify performance requirements and ensure at
tainment of strategic objectives and project mission in all aspects of training
design and implementation.
Leadership Training Specialist, Human Resource Development, Broward County Publi
c Schools, Ft. Lauderdale, FL
* Collaborate with management and workforce teams to develop annual training bud
gets, performance goals, and training and development needs.
* Market and deliver seminars and workshops to district and school leadership.
* Collaborate with multiple district departments and teams to schedule learning
programs and enroll participants.
* Gain ACE (Assisting Change in Education) certification to facilitate school-ba
sed change initiatives.
* Provide career counseling to personnel aspiring to obtain various leadership r
oles.
Computer Training Supervisor, School Food Service Department, Broward County Pub
lic Schools, Ft. Lauderdale, FL
* Responsible for the design, implementation, and evaluation of all applications
training programs (including development of curriculum) and the writing of all
technical user manuals for use in over 170 schools district-wide.
* Perform analysis of legacy software and hardware systems for Broward County Sc
hools Food Service Department and develop, implement & manage plan to transition
workforce to new systems.
* Design and manage successful implementation of school food service department'
s first district-wide computer installation and computer applications training p
rograms.
EDUCATION
Florida International University, Miami, Florida
Masters of Education degree, Adult Education & Human Resource Development
Nova Southeastern University, Fort Lauderdale, Florida
Bachelors of Science degree, Business Administration/Computer Information System
s
CONSULTING REFERENCES
Florida Institute of Technology, Melbourne, FL
Brevard Community College, Cocoa, FL (all campuses)
Harris Corporation, Melbourne, FL (various worldwide locations)
Ricoh, Inc. and Lanier Worldwide, Inc., Atlanta, GA (various USA locations)
Rollins College, Winter Park, FL
Intersil Corporation, Palm Bay, FL
ExecuTrain, Inc., Orlando and Melbourne, FL
Circle K, Inc., Several Florida Locations
PUBLICATIONS
Developing Data Services and Data Models: Instructors' Guide (coauthor and techn
ical writer), Element K Press LLC, 2000.
Numerous training guides, participant guides, and user manuals.
PROFESSIONAL CERTIFICATIONS
Development Dimensions International (DDI) certifications, Franklin-Covey certif
ications; Myers-Briggs Qualified Administrator, and more
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