CANDIDA SANTOS

718 North Edinburgh Avenue * Los Angeles, CA 90046 *

(323) 449-5763 * cs5c44c0@westpost.net
CAREER OBJECTIVE
As a keen and proficient candidate with a solid record of success in luxury sale
s and management I am interested in moving into a position at a high-end luxury
retail organization. An institution, where I can prove my ability to generate st
rong sales growth while utilizing my critical thinking and problem resolution sk
ills.
PROFESSIONAL EXPERIENCE
Neiman Marcus 2007-Present
Precious Jewelry; Designer Jewelry Beverly Hills; Topanga
DSA David Yurman
Open selling floor Associate
Assisted in opening of new store
* Hands on selling of luxury shoes, handbags and Haute Couture, as well as fine
jewelry
* Implements innovative promotional strategies in order to determine new efficie
nt methods for increasing sales, and raising levels of profitability and designa
ted areas within the department.
* Effectively obtain and cultivate new clientele through calling and booking pri
vate client styling events
* Assist in executing Jewelry events within store to promote and expand seasonal
business for specific vendors
* Oversee a wide array of day-to-day responsibilities, including performing dail
y inventory of merchandise, maintaining visual display of merchandise and tracki
ng department sales
* Maintains accountability for specific area of Yurman merchandise with weekly c
ontact to buyers to Assist in editing store buy of merchandise to better suit ou
r area of clientele
* Communicates on a regular basis to buying office concerns of the vendor's merc
handise and clients reactions to new merchandise.
* Continuously strives to exceed sales plan
* Plan and executed Yurman trunk shows as well as special couture events within
store
* You Made it Happen Award; Top Ten Sales associate Award, Top Sales Associate i
n Department Award
Tiffany & Co. 2000-2007
Sales Professional Beverly Hills
Constant contact maintained with high-end clientele, continuously developing gre
ater relationships to increase my book business.
* Exceeded individual sales plan on a yearly basis by utilizing strategic sellin
g skills and up keeping a million dollar book
* Daily assistance of known clients while creating and establishing new relation
ships
* Continuous product knowledge teaching on new merchandise
* Organizing areas of responsibility and updating inventory stock levels for dai
ly activity within store
* Developed new clientele while maintaining relationships with an already built
clientele
* Assisted with floor moves; store remodels, inventory and general remerchandisi
ng of floor case
Consistently met and surpassed all personal and company set goals on a yearly b
asis.
* Supported staff awhile sitting on the customer service council multiple years
a row, coming up with new ideas to motivate and increase sales in store.
* Certified in diamonds, colored stones and pearls through Tiffany & Co. certifi
cation program
Michaels Arts And Crafts 1999-2000
Store Operations Manager
* Collaborated directly with staff and executives, to oversee all facets and pha
ses of a 15,000 square foot facility with more than 50,000 different items.
* Effectively trained, mentored, and supervised team members in all aspects of d
aily tasks, with strong focus on staff retention and efficiency.
* Applied strong managerial and negotiation skills toward diligently reviewing g
eneral operations and staff output to contain and mitigate loss prevention issue
s and achieve company goals and objectives.
* Developed extensive client and vendor relationships to bolster sales and profi
tability levels
* Performed extensive quality assurance to complete projects on time and within
budgets, while surpassing company's goals.
* Managed and coordinated departmental scheduling, planning, budget development
* Liaised between staff and senior management to troubleshoot and resolve financ
ial and operations issues.
Z Gallerie - Home Furnishing 1997-1999Store Manager
* Maintained all aspects of store management duties for a $3.5M store, with a fo
cus on hiring, training, and supervising staff in accordance with company polici
es, rules and regulations.
* Spearheaded diverse management functions ranging from workflow planning, hirin
g and training, policies/procedures development, and technology-driven solutions
implementation
* Trained and coached new employees on how to increase sales, expand client base
, handle customer feedback, and gain efficiencies in daily operations.
* Handled additional activities, including inventory, replenishment and vendor n
egotiations.
* Increased sales by $150,000 monthly within first three months.
Computer Skills: PC/Mac Proficient; Microsoft Word, Excel, PowerPoint, Outlook,
and Internet