Douglas C.

Manwarring
8835 Crestoak Lane, Crestwood, MO 63126-1912
Phone: (314) 849-6767, email: dm5c6f9a@westpost.net
OBJECTIVE
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IT Manager/Administrator
Technical Support Specialist
EMPLOYMENT HISTORY
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Federal Reserve Bank of St. Louis, St Louis, MO 03/2008-05/2010
Service Desk Analyst
* Provided end user support on computers, printers and peripherals.
* Provided both phone support and desk side support.
* Supported both software and hardware.
* Supported nationally Hard Disk Encryption on all computers.
* Supported nationally the BMC Remedy ticketing tool.

Tech Skills, St. Louis, MO 02/2007-03/2008

IT Instructor
* Instruction of students in Information Technology (Facilitated Learning Model)
* Maintain all IT hardware, software infrastructure at the school

Convergys Corporation, Hazelwood, MO 06/2006-02/2007

Customer Service and Problem Resolution Representative II
* Floor Coordinator/Manager in Call Center
* Floor Support Trainer/Instructor for other agents in Call Center
* Troubleshoot computers and High Speed Internet issues for a HSI company
* Customer service for billing issues

Diebold IIS Corporation, Rochester Hills, MI 03/2006-04/2006

Computer Technician
* Install and configure computers and printers at DaimlerChrysler Plant, Fenton,
MO
* Install 1800 computers and 150 printers

First Baptist Church of Crestwood, Crestwood, MO 07/1993-08/2005

Minister
* Database Administrator for mid-sized church - Shelby System Database, SQL
* Responsible for updates, maintenance and data input
* Maintained all computers - routine maintenance and upgrades of hardware and so
ftware
* Music and Education

First Baptist Church of Grandview, Grandview, MO 05/1988-07/1993

Minister
* Music and Education
* Computer maintenance
* Database input
EDUCATION & PROFESSIONAL DEVELOPMENT
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2007 Tech Skills, St. Louis, MO
* Working Toward MCSA (Passed Activity Directory Certification)
* MCDST
* Microsoft MCP
* CompTIA NETWORK+
* CompTIA A+

1986 Midwestern Baptist Theological Seminary, Kansas City, MO

* M.R.E.
* Studies in Music

1975 William Jewell College, Liberty, MO

* B. S. Music
* Performance

CONFERENCE PRESENTATIONS
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* Developed and instructed computer skills classes
* Instructed Database management and input

REFERENCES
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Kenneth R. Owens
1106 Fourth Street
St. Louis, MO 63126
(314) 918-1574
Melissa Felsenthal
(314)482-5568
maf0228@hotmail.com
Sheila Vlaich
10749 Forest Path Drive
St. Louis, MO 63128
314-843-8745
svlaich@charter.net