JAMES "PATRICK" RIDLING

6275 Peregrine Circle

Birmingham AL 35173
(Home) 205-655-1752 (Cell) 205-516-6539
EMAIL: ridling_2000@yahoo.com
http://www.linkedin.com/in/patrickridling

SUMMARY
An aggressive leader with an extensive background in operations, accounts receiv
able management, information systems and implementations (to include conversions
and upgrades) seeks a leadership position with a performance-oriented company.
* Information Systems Financial Analysis
* Implementations Accounts Receivable Operations
* Customer Relations Process Improvement
* Education and Training Conversions and Upgrades
RELEVANT SKILLS
Communication
Listening, managing conflict, presenting ideas and relating to customers
Developing People
Assessing the performance, coaching, counseling, development, motivating, team b
uilding and training of between 15 and 60 management and staff employees while i
n various leadership positions to include Financial Counseling and Insurance Ver
ification Manager, Collections Manager for a 4 facility CBO and Assistant Direct
or of Operations for a 3 facility CBO
Management of Data
Gather, analyze, assess, measure and manage information
Organizing
Development of work plans, project management, restructuring and setting of prio
rities
Planning
Conceptualizing, designing, analyzing and development of both strategy and polic
y
Managing/Directing
Development, decision making and implementation of procedures, policies, and sys
tems. Management of people, projects and tasks
Serving
Client relations, handling complaints, promptly responding and serving customers

PROFESSIONAL EXPERIENCE

Current Status - Not on an engagement

Fresenius Medical Care, Boston, MA (2/10 - 5/10) - Over 1500 renal care clinics
nationwide
I was utilized by them to work out of Corp office (consisted of working remotely
and and some travel). They were converting to Soarian Financials and needed
Assistance for short term engagement. I assisted with putting together training
materials utilized for training sessions at their various regional business offi
ce locations. Utilized the Soarian Financials system to capture screenshots of
pathways and functions needed for development of powerpoint presentations. Also
conducted one training session before the engagement ended. This included train
ing staff on correct use of the system to include hands on simulations, exercise
s, testing, reviews and signoffs.

Patient Financial Medical Services, Orlando, FL (4/2009 - 2/2010)

Independent Consultant

Monroe Hospital, Bloomington, IN (11/09 - 1/10) - 34 Bed Hospital

3 month assignment to assist in developing policies, procedures and new
Processes. They had just converted to new system called CPSI and with the c
onversion came new processes and writing of new policies and procedures.
I wrote policies and procedures for the full revenue cycle process from pre-re
g/ reg on the front end to billing and collections on the back end. Worked wi
th all staff in admitting and business office areas to include 20-30 employee
s altogether. Also worked hands on with the staff to ensure new processes we
re instilled and followed thru appropriately.
Riverside Health System, Dayton, OH (7/09 - 10/09) - 4 hospitals totaling 1600
beds
Riverside outsourced their Eligibility process to us at Patient Financial Medi
cal Services. I assisted with hiring and training staff in Dayton OH to work
on site conducting eligibility verification online, as well as, training staf
f to conduct inhouse co-pay and deductible collections and setting up of pmt
plans for straight self pays. Also assisted with setting up their inhouse ch
arity programs for indigent patients and instruction on assistance with Medic
aid process for those that might qualify.
Orlando Regional Health System (9 hospitals) and Florida Hospital (800 - 1000 b
eds) (4/09 - 7/09), Orlando, FL
Received on the job training at the Corp office for Patient Financial Medical Se
rvices. Was taught the eligibility process and systems used for two of the larg
er clients in Orlando Reg Health Sys and Florida Hospital. Attained experience
in the utilization of the Passport and Emdeon Eligibility Verification Systems u
sed by the two clients. Worked hands on with the staff to learn Patient Financia
l Medical Systems policies, procedures and processes. Also went to the actual ho
spitals and worked onsite with the staff that were conducting the onsite eligibi
lity verifications, collections and performing completion of Medicaid applicatio
ns and charity applications for indigent patients that qualified for assistance.

Empath Consulting, San Francisco, CA (10/2008 - 02/2009)

Senior Implementations Engineer
Presbyterian Hospital of Plano (part of Texas Health Resources), Plano, TX (
11/08 - 2/09) - Approx 400 beds
Led the timestamp and dashboard gathering for areas within the hospital, i.e. ED
, RAD, LAB, PERI-OP, etc., to ensure accuracy and determine whether they were en
tering data manually or if the data was populated automatically. Once timestamp
and dashboard information were gathered, whether it be in a Flat File or HL7 for
mat, responsible for ensuring that the information contained in the Flat Files s
ent were correctly formatted (pipe-delimited) and sent to the technology team fo
r implementation so could begin testing and training in the environment.
Siemens Health Solutions, Malvern, PA (1/2006 - 9/2008)
Senior Implementations Consultant - Soarian Financials
Led the Revenue Management Discovery process for a multi-entity facility, as wel
l as a prestigious cancer research and treatment center in an effort to make sur
e they captured exactly how the facilities do their day-to-day business in order
to identify Soarian replacements, process changes, gaps, etc. Actively particip
ated in six conversion/live preparations and was involved in some of the "Live E
vents" as well. This always entailed some refresher training for the end-users o
n functionality and maneuvering through the system pathways. Provided leadership
with regards to facility training and led the revenue management piece of the s
ystem design work sessions to provide staff with pertinent decision-making infor
mation, as well as, provide them with the basics regarding general familiarity a
nd functionality of the Soarian system. The training sessions involved with incl
uded the system build as it related to revenue management (master file overview
and sequence of build), cash posting, refunds, secondary business office, busine
ss office and receivable owner, insurance billing, insurance follow up and colle
ctions, payers and health plans, claims, guarantor billing, guarantor follow up
and collections, insurance remittance, and insurance adjustment and insurance de
nial process. Most of the training/work sessions were conducted from a master fi
le perspective, as well as an end user perspective. Most of the groups trained a
veraged 10-20 people per group and, depending on the specialty, sometimes less.
Was a part of the development team at Siemens, which entails coordinating, testi
ng, and validating Soarian's latest and greatest products. Also involved with a
facility that is in the process of upgrading from one version to an updated vers
ion. Mostly provided leadership with respect to the claims aspect, which entaile
d demanding claims from the updated version of Soarian and the current version o
f Soarian, printing them out and then comparing the 837s, UBs, and 1500s for dif
ferent/various scenarios until the current version of the claims match the updat
ed version. Once the upgrade was complete, would train the users on functionalit
y changes and upgrades for all of the revenue management pieces of Soarian.

Perot Systems, Dallas, TX (7/2003 - 12/2006)

Patient Accounting Installer/Project Management
Provided coordination, leadership and follow-through for the following implement
ations from Start of Project to Live (and even Live follow up): Responsible for
ensuring that all Tenet conversions/implementations with regards to their mainfr
ame accounts receivable (PBAR) were smooth from both an accounts receivable and
patient accounting perspective. This entailed much training of new users on the
PBAR system, ensuring that goals and timelines were met by the site and respecti
ve users in order to ensure conversion/implementation occurrence met Tenet expec
tations. Provided leadership, guidance, follow-up, and analysis of work/projects
completed by the site to ensure that file building, conversions, and interfaces
were completed accurately and promptly. Also provided support to staff in the B
usiness Office/Patient Accounting area before and after "Go Live", while startin
g and maintaining new PBAR conversions, as well.
Healthlogic, Inc., Atlanta, GA (10/2000 - 6/2003)
Field Operative
Responsible for complete oversight of implementation, training, and support of e
lectronic billing, imaging, and on-line eligibility verification systems for ove
r thirty (30) Healthcare Facilities within the Central Region of the United Stat
es. Leadership and responsible areas of concentration were guiding the facility
accounts-receivable leadership team in an effort to examine and resolve specific
aspects of their patient financial service practices. This was accomplished thr
ough the identification of information system process improvements, and thus lea
ding to the implementation of all or part of the system features, while ensuring
optimum customer service and maintaining AR Days throughout the process.
Tenet Healthsystem, Dallas, TX (2/2000 - 10/2000)
Assistant Director of Operations
Responsible for effectively leading the operations of Billing, Collections, Corr
espondence, Customer Service, Refunds and all that is inclusive in successfully
running a Central Business Office (3 Hospitals). This leadership position also e
ntailed accountability for collection of accounts receivable in a timely and cus
tomer-friendly-oriented manner while maintaining cash flow and AR Days. The dire
ction, development, coaching, and motivation of a staff of three supervisors and
57 staff employees were an integral part of overall job responsibilities.
Healthlink Incorporated, Charlotte, NC (9/1997 - 1/2000)
Healthcare Information Systems Consultant
Functioned as an analyst for all phases of Patient Accounting installations for
SMS Invision and Med Series 4. Leadership and Experience ranges from working wit
h multi-entity groups, CBO's, university hospitals, trauma centers and standalon
e hospitals. Information systems expertise includes Invision Patient Accounting
- RMW, VOF, HPPI, OML, and the PRM. For Med Series 4 Patient Accounting, informa
tion systems expertise included: ACTS, Datamailer/Collection Letter Tracks and I
nsurance Carrier File. Other areas of concentration were focused on the coordina
tion of the development of policies and procedures to improve billing and collec
tion processes, especially after the Implementations/Conversions.

OTHER RELEVENT WORK EXPERIENCE

Texas Health Resources, Dallas, TX (2/1996 - 8/1997)
Patient Accounting Systems Specialist/Analyst
Worked in the Central Business Office maintaining Master Files, writing/analyzin
g reports, etc for 4 hospitals within the enterprise
Stoltenberg Consulting, Pittsburgh, PA (7/1996 - 2/1997) Healthcare Systems Cons
ultant
Functioned as an analyst and implementations specialist for the patient accounti
ng piece of SMS Invision and Med-Series 4 installs, including post-live support
within the Business Office arena
Presbyterian Hospital, Dallas, TX (4/1994 - 6/1996
Patient Accounting Conversion Lead
Worked on SMS Invision ICO Project Team

Saint Frances Medical Center, Monroe, LA (10/1991 - 3/1994)

Patient Accounting Conversion Lead
SMS Med-Series 4 Project Team
EDUCATION
Southern Arkansas University, BBA, Finance/Economics
PROFESSIONAL ORGANIZATIONS
Healthcare Financial Management Association
American Association of Healthcare Administrative Management
Health Information and Management Systems Society