SHANMUGAM.

J Mobile No: +91-893 992 4994

No: 389,2nd Main Road Mail Id Jshanmugam81@gmail.com
Balaji Nagar,Gerugambakkam,
Porur,Chennai-600 122,TamilNadu

Objective:-

To work in Organization, that affords works satisfaction, through jobs that are challenging environment that
allows growth professionally and personally.

Experience Summary:-

5 years Linux/Windows Systems Engineer

Experience:-

Systems Engineer in CSSCorp (P) Ltd., Chennai from Nov2010 – Till now

Responsibilities:-

 Diagnoses and resolves complex customer issues

 Monitors and troubleshoots application processes and system resources to ensure compliance with
key system performance indicators.
 Analyzes requests and translates them into technical problems.
 Installing and configuring of VPN
 Develops sample applications and gathers technical data as required to solve complex customer
issues.
 Applies new software revisions and patches. Resolves assigned trouble tickets and escalates as
needed.
 Windows OS patch updation
 Incidence management and Change management tasks
 Monitoring windows & Linux servers.
 Perform the Log rotation, Smoke test, migration servers, service restsrt,Backup check
 Maintain a Windows server instances running in Amazon Elastic Compute Cloud

 Backup and Restoration of data from the different servers using rsync

 Configure & troubleshooting for client mails

 Ability to install antivirus and updates etc.

 Prepared and presented report to management on organization’s security and virus protection audit
Tech Support Engineer in Origin IT & Facility Solutions Pvt Ltd
From July 2009 –Oct 2010.Client: GNSA InfoTech (p) Ltd, Chennai
Responsibilities:-

 Voluminous knowledge of general troubleshooting of computer hardware and computer network

 Installation of Windows Servers, Clients, and Desktop application
 Great proficiency in attending the troubleshooting calls and providing quick solutions
 Ability to install critical software such as operating systems, LAN, etc.
 Ability to install various accessories such as office tools, antivirus and other updates etc.
 Working as server/Desktop administrator performing day-to-day tasks and maintaining Creating and
maintaining user and group accounts
 Software installation, configuration and maintenance in Linux using RPMs packages.

 Configured and manage the NFS, DNS, LVM, Samba server, Mailserver

 Implementing Samba Server as authentication and file sharing server for Windows and Linux clients

 Installing and configuring of all RAID levels.

 Responsible for monitoring and controlling multiple Unix/Linux Servers directly through Operating
System and utilizing various system Utilities

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System Administrator in Pyramid Groups, Secunderabad from June 2007 – July 2009
Responsibilities:-

 Installation of Win XP Pro, Win98 application software

 Configured and manage the AD,DNS, DHCP,NFS
 Trouble Shooting OS related issues.
 Supporting Corporate Customer through First Level Technical Helpdesk.
 Creating User Accounts
 All Mail client configuration & printer configuration.

 Performing backups and restores.

 Configured RICOH mp 1600- Network printers.
 Implementing RAID 5 on servers such as domain controllers and file servers.
 Deployment of MacAfee Antivirus Server and Clients.
 Creating standard Net-backup and taking back-up of the servers and restoring the data.
  Handled Organization security policy implementation and firewall

Technical Support Engineer in Tera Software Ltd, Hyderabad, Dec 2005 - May 2007
Responsibilities:-

 Installation and configuring of Windows2000 Server & Advanced Server/2003 Server and Windows
Workstation 2000 Professional/ XP Professional.

 Sharing & Securing Files and Folders in NTFS Partition.

 Trouble shooting Hardware and connectivity problems.

 Well acquainted with PC Compatibles (assembling, installation, problem diagnostics and

troubleshooting)

 Network cable routing and RJ45 crimping

 Network Switch installation & Configuration

 Desktop level trouble shooting.

 Outlook & outlook Express Configuration and Trouble shooting

 Firewall Installation & handling user’s Access Policy

 Hardware & Software Asset Management.

Education Qualification:-

B.Tech (Information technology) from Jayam College of Engineering and Technology, Dharmapuri,
Tamilnadu April 2002-2005(68%)

Technical Skills:-

Operating system : Red hat Linux5, Windows 2003 Server, Windows XP,Windows7
Hardware : IBM-XSeries, HP 350 ML SERVER, HP ML 150 Xseries, HP ML 110 series
Tools : Remotedesktop, SSH, Nagios (Monitoring tool), MI-RT (ticketing tool)
Personal Details:-

Name : Shanmugam. J
Date of birth : 13-March-1981
Passport no : H1234141 (valid up to 2018)
Permanent address : 5/120, Angammal Colony, Salem
Languages known : English, Tamil, Telugu

J.shanmugam