Sean Tamami

8815 Victory Lane, Potomac, MD 20854

(202) 746-4842 Cell, st5f0228@westpost.net
Summary of Qualifications:
* Self-motivated, well-organized, and meticulous senior leader who holds a stunn
ing track record for executing and delivering executive goals and objectives, an
d has the ability to deliver highest quality of service with highest margin whil
e obtaining 99.7 percent rate of client satisfaction.
* Expert in managing and supporting multiple, large-scale, demanding, and comple
x IT projects in a high paste, matrix environment, with on and offshore resource
s.
* Able to effectively align teams with organizational goals, and re organize the
departments and employees if needed, to execute senior executive decisions.
* Confidently hold outstanding knowledge and experience dealing with challenging
situations, and able to make appropriate decisions under tight deadlines and ch
allenging circumstances.
* Well seasoned manager with extensive knowledge in Process Design & Re-engineer
ing, full life cycle Software development, and project management with PMP stand
ards, Change Management, Strategic Program Manager, working remotely and/or on-s
ite with customers all around the globe while focusing in maximizing efficiency,
reducing cost, and maximizing shareholder's profit.
* Dedicated professional with over 17 years of challenging experience with softw
are/application design/development and implementation using both SaaS and licens
ed methodology in private, government, and enterprise sector.
Education:
o Executive Master of Business Administration, EMBA candidate Class of 2005
o Bachelors of Science in Computer Science-1994 (3.52 GPA)
o Bachelors of Science in Electrical Engineering-1993 (3.47 GPA)
Special Accomplishment:
* Softscape Inc:
o Executive Account Manager & Customer Care:
* achieved 99.7 customer satisfaction rating in 2008 and 2009
* Major key player in hitting company revenue goals
* Strategically saved 12 "troubled accounts", and successfully retained the cust
omers to be reference-able.
* Retained 100 percent of the strategic accounts (enterprise and mid-market)
o Practice Director in Professional Services Team:
* Successfully created a team "advanced technology group" which served as a SWAT
team to work on "troubled projects".
* Increased the implementation margin from 47% to 76% from 2006-2009
* Doubled the targeted revenue goal for each employee in the practice
* Created Revenue Recognition and Pay for Performance programs to successfully I
ncrease employee utilization from 55% to 89%
* Sustained 90% employee retention
* Created programs to generate recurring revenue vs. project-based revenue
* Streamlined SOW and Estimate process to ensure quality, consistency, profitabi
lity, and customer satisfaction
* Continuously was recognized as being reliable, high-achiever, and being the "g
uy who gets things done"!
* PEC Solutions:
o Successfully managed the implementation of Case Management/Electronic Case Fil
es for six US Federal Courts (2004-2005)
* George Washington University:
o Completed an international residency focusing on International Negotiation Str
ategy and Business Management for SK Telecom, Samsung, LG Electronics, and Hyund
ai (2004).
o Completed a re-organization chart for LG Electronics product development group
(2004).
* Dynamic Systems Solutions:
o Founder and CEO of the startup-a custom software development and consulting co
mpany
o Started with 50K, and sold for 1.6 million dollars in 16 months later
o Strategic visionary with entrepreneurial / start-up / turnaround management ex
perience who operated very successfully as a catalyst and change person in devel
oping key members and teams to provide outstanding customer service, top-line sa
les, and bottom line profits.
* Intelsat Global Services
o Designed Y2K Score board for senior executives (3 Cs) at Intelsat Global Servi
ces (1999-2000)
o Successfully completed the migration of the DOS-based applications to Windows
environment and operating system platform.
Experiences:
o Softscape Inc- Wayland MA, April 2006-May 2010.
Director-Professional Services Group 2006-2009
o Implemented project management methodologies, appropriate for the company size
and its matrix resources for both on-site and offshore, in compliance with PMP
methodologies.
o Focused on employee unitization and sustained a 30% increase-from 55% to 89% b
y prioritizing billable work vs. non-billable work, having employees at 35 hours
billable time/week, and by completing a re-organization to align the employees
with appropriate job titles.
o Actively served as a senior member of steering committee to resolve project an
d engagement issues, and served as main POC for escalations.
o Reduced employee turn over from 45% to 10%; average tenure increased from 5 mo
nths to 30+ months and climbing - savings over $586,000.
o Proven track record of being able to operate calmly and aggressively during di
sasters but yet build lasting business relationships and making strategic decisi
ons in difficult situations.
o Managed the completion of over 136 projects, generating average of 12 million
dollars net profit per year-this has been a remarkable in the history of Softsca
pe
o Successfully drove the "troubled projects" from disaster stage to a successful
implementation (total of 15 projects in 3-year period)
o Confidently posses proven track record for strategic business growth and clien
t satisfaction
o Instituted Service Level Agreements with Support, IT, and off-shore Developmen
t and QA team to provide transparency and insure accountability
o Responsible for P&L, invoice projection, and resource allocation
o Executive Account Manager-Customer Care 2009-Present
o Provided a leadership role in bringing customer service and accountability to
the Post-Sales team
o Directed a geographically distributed team to provide industry leading custome
r care and relationship management methodologies.
o Effectively generated revenue by constantly engaging with the clients and unde
rstanding their challenges and offering solutions rather just selling products.
o Promoting upgrade and various support plans to ensure client retention and rea
ching internal target goals.
o Developed plans to generate recurring revenue
o In charge of all government accounts including DHS.
o Effectively managed client's expectation by supporting the implementation team
, managing scope creep, and worked as client's liaisons while supporting Softsc
ape strategic objectives
o Mercer's Advisors- Scottsdale, AZ May 2005-August 2005
Senior Project Manager-IS/IT, Acting Director
o Successfully completed a one-million dollar POS, Registration, and CRM project
.
o Applied PMP methodologies for all projects which helped reducing cost by 27%.
o Participated in software vendor selection, product negotiation and SOW.
Reported all project aspects and status directly to CFO, CEO, VP of Finance, and
 the director of Operations.
o Consolidated over 74 data islands into a SQL- based Integrated Central Data Re
pository System(ICDRS) so that data could be shared, in real-time, cross all Mer
cer companies.
Responsible for the successful planning, development and execution of new projec
ts which required investigation and analysis, recommendations, decision support,
project management and implementation strategies for a broad array of projects
that cross departments throughout the company.
Formulated conclusions and recommendations and developed options, including busi
ness and financial impact and how recommended course of action will achieve proj
ect goals and support company business plans.
o Effectively presented and justified findings and recommendations to management
and customers, as appropriate, to gain approval.
Implemented Voice over IP using ShoreTel products for two suites for over 60 emp
loyees.
o Worked closely with the vice president of finance in facility & space manageme
nt activities.
o Designed the database and data warehouse for all three companies
o PEC Solutions-Admin. Office of US Courts, DC Nov 2003-Apr 2005
CM/ECF Implementation Manager
o Applied strategic project management process & procedures and used project man
agement software tools to track, manage and communicate progress & status on all
projects.
Provided complete budgeting plan for the Case Management/Electronic Case Files (
CM/ECF) 1.5 million dollar budget over one year for nine Federal Courts.
o Conducted presentation regarding administrative office software products and s
ervices for the judges, chambers, clerks, attorneys, executive management and th
e vice president of operation.
o Initiated conference calls with court mentors, clerks, chief deputy, systems s
upport helpdesk, article III judges and attorneys and magistrate judges.
Made sure the department is in-line with mission statement and the goal & busine
ss strategy is in-line with corporate vision
o Provided pre & post project evaluation along with customer feed back.
o Dynamic Systems Solutions, Inc, Potomac, MD July 2001-Nov 2003
Founder/CEO - IT Consulting & SW Solution for: OSI Beyond, Inc, Rockville, MD J
anuary 2003-November 2003
o Responsible for the successful planning, budgeting, development and execution
of all IT projects (9 projects less than a year).
o Recruited, hired, and provided guidance/direction for six direct reports: faci
lity manger, software developer manager, quality assurance manager, network mana
ger, integration and testing, and telephony.
o Provided guidance for best practices for IT database management/software devel
opment group.
o Communicated all major projects, budgeting issue and staff expansion with the
CEO and the vice president.
o Provided vision and mission statement for the information system and informati
on technology group.
o Planned and implement an IS/IT group to support office expansion from 8-staff
to 59 staff within six months.
o Spherion, TeK Systems; Road Runner, Apr 2002- Dec 2002
Independent Consultant-Project Manager & Database Architect
o Provided statement of work (SOW) and proposals with final project cost, and al
located resources in a matrix environment.
o Designed, configured and implemented custom e-learning solutions for clients.
o Acted as the primary point-of-contact for the client in planning and deliverin
g the service solution, working to ensure a timely and high-quality implementati
on. Also, worked closely with regional service team to schedule and deploy resou
rces to client sites as necessary.
o Used project management tools to track, manage and communicate progress on all
projects.
o Managed multiple projects (min of 6-10 projects at a time), provided weekly st
atus reports to senior managers and clients. Conducted weekly staff meeting to a
ddress project issues.
o Provided technical assistance to senior developers and assisted in writing gui
delines, change requirements, process engineering proposal, and guide lines in p
ositive & negative application testing.
o Great track records in meeting project deadlines and within budges with except
ional customer feed backs.
o Intelsat Global Services, LLC. Washington, DC. (HQ) May 1994-Apr 2002
Senior IT Project Manager/Senior Tech Lead (1997-2002)
o Managed initiation, design, development, and implementation of FCC Satellite R
egistry System, Electronic Document Printing & Processing System, Electronic Cas
h Receipt Tracking System, Security Administration Visitor Entry System, and Sal
es Engineering System. Technologies Used: Access 97&2000, Visual Basics, Oracle
database, VBA, ASP 3.0, HTML, FrontPage 98, Excel 97, Remedy 4.0 (AR system), an
d MS Project.
Provided technical leadership for implementing mission critical applications and
large-scale complex databases. Provided technical solution for software develop
ers in analysis, development, testing, deployment, maintenance, enhancement, doc
umentation & training of all applications supporting the automation of INTELSAT
Technical Operations.
Planned and managed migration analysis from Windows 3.11 platform & MS Office 95
to Windows NT, and MS Office 97 for 1100 desktops/users.
Managed database developers in designing a time/project tracking application usi
ng FoxPro, Oracle, ODBC, ADO, ASP, and MS Access under Multi-User-Environment (M
UE) for 1200 employee.
Responsible for product assurance, integration and testing, deployment and appli
cation roll out.
Reported project status, technical issues, progress against schedule, risk facto
rs, and post-project evaluation.
Performed risk assessments, implemented risk management plans, and defined& impl
emented optimal technical solutions.
Produced appropriate specifications, technical documents, and support documentat
ion using MS Project, Visio, ER Diagram, Process Flow Diagram, Flow Charts, Clea
r Quest, and Micrographic Designer.
Senior Software Engineer/Senior Analyst (1994-2002)
o Developed number of enterprise-wide database applications using MS access (ver
sion 2, 95, 97) & Visual Basic (version 3,4 and 5), HTML, ASP 3.0, Oracle tables
, and ODBC (external data), ADO, Windows API, under Windows NT and MUE along wit
h full life cycle development which included system requirements, requirement an
alysis, system documentation-data flow diagram (DFD), entity relationship (ER),
data dictionary, internal/external system documentation, and application trainin
g. Converted 16-bit VBA codes and API calls to 32-bit VBA, and VB5 under Windows
NT environment
o Designed web-based applications using ASP with Oracle and MS Access database a
nd provided baseline and templates for web application development
o Led engineering team to convert, test, and implement 26 enterprise-wide MS Acc
ess2.0 applications to MS Access 97 and provided complete system documentation.
o Designed critical databases such as Satellite Interference Prediction System,
Proposal Tracking System (tracking multi-million dollar projects and statuses)
Obtained system requirements by interacting with customers and learning system f
unctionality, defining the scope and functionality of the new systems, designing
system prototype, presenting Data Flow Diagrams along with Entity Relationships
, performing demos and obtaining customer's feedback.
o Provided guidance, procedures, processes, and base lines for positive & negati
ve application testing.
o Opportunity Search, Rockville, MD. October 1996-September 1997
Off-Site Database Engineer Consultant at Green Stone Industries, Bethesda, MD.
o Designed, Developed, and implemented "Bin Management System" and provided comp
lete system documentation for Green Stone Industries-a franchised recycling comp
any.
o Re designed, developed and implemented Literary Preservation Tracking System u
nder Multi-User-Environment for National Library of Medicine-Bethesda MD. Duties
also included: Conducting demos for senior managers, CIO, CEO, and staff. Provi
ded system documentation, and designed test scenarios for system testing.
o Provided guidelines in office automation, customized COTS, and data centraliza
tion.
Off-Site Database Engineer Consultant at National Library of Medicine, MD.
Re designed Literal Preservation Tracking System from dbase flat file format to
MS Access 97 RDBMS.
o Migrated the back end database to oracle based, created tables, indexes, and t
able relationships along with different views in Oracle.
o Designed, tested, and implemented database applications for administrative off
ice using Oracle, MS Access, Excel, word, and VBA.
Managed database migrations from 16-bit to 32-bit.
o Engineering Research Group Inc., Kensington, MD. July 1991-Feb 1994 Microcompu
ter Specialist/Software Support & Consulting.
o Duties included assembling and trouble-shooting PC hardware; re-configuring co
mputers for network setup, and upgrading/installing PC components.
o Developed and implemented small applications for customer support, and issue t
racking purposes using FoxPro, and "C" language.
o Provided complete backup support for Micro Soft Office Suits.
Computer/ Operating System:
Intel based, Macintosh, DOS, UNIX, OS/2, Windows platforms
Honors, Certifications & others
Suma Cum Laude-BS in Computer Science
Cum Laude- BS in Electrical Engineering
Microsoft Certified for Access 97, Visual Basic 5, and VB Enterprise Solution.
Conducted Training Classes for MS Access 97, Database Fundamentals, and Advanced
Topic in Relational Database Management System at Knowledgy, VA.
Software:
Extensive knowledge in: MS Office Products, FrontPage 98&2000, Dream Weaver, Fox
Pro 2.5/2.6, Matlab, Derive, Global Data Translation, Crystal Report, Cognos, Cl
ear Quest, Arpeggio, Spice, Designer, Visio CASE, Ecco, Remedy AR System, Oracle
9i, Visual Basics, VBA, Java, Java Script, ASP, HTMS, MS Access, FoxPro, , Vis
ual Interdev, ADO, DAO, ODBC, XML. Remedy AR System, Matlab, Visio, CASE Tool, S
ix Sigma-Lean System and HIPAA compliance in various industries (Information Tec
hnology, Legal, Government and Healthcare).
Professional Association:
Active member of IEEE, MS Access Advisory.
References:
Available up on request