Alan Casterline

13266 SE 125th Avenue - Clackamas, Or. 97015

503-698-4211 ac5fa9da@westpost.net

KEY PROFICIENCIES
Apply excellent time management and technical skills toward diagnosing and provi
ding technical solutions for PC equipment and network connectivity.
Ability to evaluate systems and processes to identify and resolve technical oper
ating issues and trace port problems to resolve connectivity issues.
Specialist in diagnosing and repairing computer systems to the component level.
Knowledgeable in certain aspects of network administration including domain/acco
unt setup, desktop PC configuration for connectivity, printer connectivity, and
hardware support.
TECHNICAL SKILLS
Hardware: Computer repair, component level repairs, printers/PCs, connectivity
, laptops, peripherals, multimedia, memory, video, sound, CD-ROMS, power supply,
monitors, modems, hard drives, hard disk controllers, scanners, wireless cards
OS: Windows,( 95, 2000, XP), Novell
Applications: MS Office Suite, Lotus Notes, Dreamweaver, Adobe Acrobat, PageMa
ker, FileMaker, PhotoShop, EpicCare, and Peoplesoft.
Areas: E-mail, Internet, desktop, networks, domains, jacks, switches, IDF, Hel
p desk
Networking: TCP/IP, Tape backup
Other Tools: Server Manager, User Manager, VPN, Ghost
Security
Clearance : Secret
PROFESSIONAL EXPERIENCE
Aru Resources - Dublin, OH Contract Company 03/2010-Present
Chase Banks
Brake fix replaced hard drives, CD-ROM and motherboards
Native Staffing - Hampstead, MD Contract Company 03/2009-Present
Install new printers at different locations
Nike
Replaced old computers with new HP computers
Connected to the old computer remotely and upload the data, documents, and
Outlook files to a server. Then connect the new computer to the se
rver and download the data, documents and Outlook files. Install all the progr
ams that were on the old computer.
TAC Wolrdwide - Mesa, AZ. Changed name to: Advantage Technology 01/2009-P
resent
Dell Project - At VA Hospitals
Computer Deployment: Replaced old PCs with new ones
Migration of old computers: Set up new PC next to old PC, boot old PC to CD, lo
g on to new PC and stop black ice, connect the two PCs with a crossover cab
le, start CD on both PCs, after migration was done, remove old PC and install n
ew PC
Was hired by TAC Worldwide after Spherion lost the Dell contract
Senate Offices - Vancouver and Portland
Installed new PCs, printers, software and server
Modis- Southfield, MI. Contract Company
 05/2009-12/2009
Home Depot Project
To replace their servers in a three stage process
Stage 1: Prepare the store for the new servers. Adding a new switch, move patc
h cables to free up ports 1-10 on switches 2 and 3, balance the power load on th
e power strips and free seven outlets, mark off a section in the rack for the ne
w servers. Verify that all store system work.
Stage 2: Remove the two old servers. Install the two new servers and a raid se
rver. Connect the patch cables from the three servers to their designated switc
hes and ports. Box up old servers, shrink wrap them and put shipping label on t
hem. Verify that all store system work.
Stage3: To finish removing old servers and other equipment.
Spherion/Technisource - Austin, TX. Contract Company
03/2008-12/2008
Dell Project - At VA Hospitals
Computer Deployment: Replaced old PCs with new ones
Migration of old computers: Set up new PC next to old PC, boot old PC to CD, lo
g on to new PC and stop black ice, connect the two PCs with a crossover cab
le, start CD on both PCs, after migration was done, remove old PC and install n
ew PC
Tech Lead for one job
Dell Project - At Army Corps of Engineers Facilities
Computer Deployment: Replaced old PCs with new ones
Image new PC, install the correct software from the work order, collect informat
ion from old PC, migrate data from the old PC to the new PC, remove old PC, ins
tall new PC, have user verify that their data was migrated
Target - Clackamas, Or.
11/2007-01/2008
Seasonal job
Stocked shelves, Sold Electronics, and Cashiered
Lexicon Staffing Inc - Beaverton, Or. Contract Company
07/2007-10/2007
Legacy Heath System IR projects
Configuring PCs and installing them, installing printers, installing different c
ards on multiple PCs, warranty replacement work, changed the MAC address, set th
e network speed to 100 full
CDI Business Solution- South Charleston, WV Contract Company
01/2007-02/2007
Testing wireless 802.11n network project at Intel's, Hillsboro, Or. plant (CDI c
ontract company). Testing different wireless drivers on different Windows OS's,
Win 2000, XP and Vista, with different wireless cards, write up any problems fo
und and take charge of the problem until it was fixed
KAISER PERMANENTE - Portland OR
12/1995-03/2006
Field Service Support, Intermediate/Computer Technician
Demonstrated superior skills in providing reliable computer operation to 750+ in
ternal personnel located at Administration office and in over 1,000 hospitals an
d clinics
Worked with a team to troubleshoot and break/fix Digital, Compaq and Dell deskto
ps and laptops computers.
Responsible for installing, configuring, diagnosing, troubleshooting, replacing
and repairing hardware components, hard drives, wireless cards, ROM drives, memo
ry, power supplies and monitors
Installed, maintained and supported peripherals such as local printers, All-in-o
ne: (printers, scanners, copiers and faxes), external hard drives, scanners, int
ernal and external modems, and wireless cards
Applied expertise toward resolving hardware problems in Lexmark network printers
that included replacing printer fusers, rollers and pickup rollers, and replaci
ng the printer
Worked with the network team to resolve network problem, by tracking the jack to
the switch and switch to port in the network IDF
Used Server Manager through Citrix to add/remove PCs from domains
Used User Manager through Citrix to modify user accounts
Installed and configured a VPN client on for home users to connect into the Kais
er network
Demonstrated excellent communication skills and cultivated dynamic relationships
with internal staff by installing and supporting of MS Office 2003, Lotus Notes
6.5, Dreamweaver 6, Adobe Acrobat 6.5, FileMaker 7.5, PhotoShop 6.5, Oracle, Re
flection TN3260 and Epic
Imaged PCs using Norton's Ghost
Used Exchange as a project before Kaiser went with Lotus Notes and latter with L
exicon Staffing
Utilized vendor knowledge bases and fostered key relationships with vendors to f
acilitate escalated problem resolution
Wrote documents for users to use while using certain applications
Wrote documents for home users to install applications
Assisted the help desk by working on rotating basics
Installed and supported Windows 2000, Windows XP and Novel 6.5
Configured TCP/IP on the PCs and printers for the Kaiser network
Some LAN experience
Flashed and changed BIOS setting
Monitored tape backups on daily and weekly basics
EDUCATION
Warner Pacific College, Portland OR, Bachelor of Science in Business Administrat
ion, 2000
CompTIA A+ Certification 2007