John R.

Denny
656 Hickory Knoll Ct.
Ballwin, MO 63021
(314)629-7850
jd605f6a@westpost.net
________________________________________________________________________
Objective:
Secure a competitive sales position within a growth oriented company where advan
cement and earnings are based upon performance and achievement.
Experience:
Savvis, Inc.
Account / Project Manager
April 06 June 10
Manage the overall customer lifecycle which spans pre-sales activities, custome
r implementation and support the needs of 15 customer accounts with monthly recu
rring revenue of over $700K.
Ensure the resolution of customer issues, serve as an escalation point for tech
nical/business/billing inquiries, and provide monthly/quarterly service reviews.
Responsible for revenue retention and growth, relationship management, client s
tability, and drive customer satisfaction.
Work closely with the Account Executive to identify opportunities to sell addit
ional products/services to meet their current and future needs.
Increased revenue by an average of 45% over 3 quarters among the 15 customer ac
counts I managed.
Network Edge Manager
June 05 April 06
Proactively monitored, diagnosed, and resolved outages on client circuits, edge
devices, and servers.
Interacted with Telco vendors to test, identify, escalate, and resolve problems
that occur on networks.
Worked as a team with customer service representatives to provide an escalation
point and assist in the troubleshooting process.
Strategic Technical Service Representative (TSR) April 04 J
une 05
Provided 1st level technical support for customers on the SAVVIS Strategic Acco
unt list which includes, but is not limited to: Reuters, Lehman Brothers, and SG
Cowen.
Identified and recreated customers issues to diagnose / resolve circuit, routin
g, latency, packet loss, DNS, NAT, firewall, configuration, and virus problems.
R.T. Jones Capital Equities, Inc.
Accountant / Technical Support Marc
h 02 April 04
Computed brokerage commissions and management fees for 25 financial advisors wi
th over $100 million under management.
Produced reports relating to general ledger, payroll, bank and commission recon
ciliations.
Prepared and assisted in sales presentations to brokers current and potential c
lients.
Supported hardware, software, and networking for a 50 workstation LAN.
Education:
University of Missouri St. Louis
Bachelor of Science in Business Administration
2001
Marketing
Accounting
MIS
University of Missouri Columbia
Alpha Tau Omega Fraternity Pledge Class President
1996