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2812 SE 34th Ave Portland, OR 97202 503.475.4634
EMPHASIS On Customer Service
Collision Industry Background
* Mercedes, BMW: Extensive experience with German brands. Proven expertise in us
ed and new cars, trucks and SUVs.
* Complete Estimates including Body Repair evaluations and Drivability diagnosis
. Inspect repairs thoroughly upon completion. Provide Quality Control for all de
tail work before delivery to customer.
* Monthly Estimate Accuracy: 98% average over the past 6 months.
* Batting Average: 80% capture rate over the last 3 months
* Customer Service Rating: Direct Repair, Customer Satisfaction Survey results -
90% highly satisfied.
* Account Building: Maintain positive relationship with local dealer for all in-
house repair requirements.
* Seasoned in Collision Repair Industry: In the collision repair business since
1996. Served as a Body Technician from 2003 to 2005, as an Estimator since 2005.
* Collision Refinishing and Paint Repair: Extensive hands-on training and experi
ence. Skilled in Paint detailing, paint mixing, application and blend techniques
, and masking for paints/prime.
* Additional Hands-On Skill Set: Frame Pulling and Straightening; Pulls Set-Up /
Measurement; Celette Dedicated Frame bench, MIG Welding and Metal Finishing.
* Outstanding Worker and Team Member: Reliable, efficient and hard working. Team
player with good communication skills. Highly dedicated and organized.
* Solid Computer / Diagnostic / Analytical Skills: Detailed knowledge of Electri
cal Parts Catalog and Technical Information Systems (TIS / EPC); Pathways, Reyno
lds and Reynolds, Ultimate and ADP.
* Insurance Companies / "Direct Repair" Programs: Farmers, Allstate, State Farm
and CSAA.
Collision Repair Estimator, Canyon Road Auto Body & Collision Center (2009 - 201
Assistant Body Shop Manager/Outside Sales, Collision Rebuilders, Portland, OR (2
008 - 2009)
Estimator, German Motors Collision Center/BMW of San Francisco, San Francisco, C
A (2005 - 2008)
Mid Technician, Leif's Auto Collision Repair, Tigard, OR (2003)
Body Technician Assistant, J&M Auto Body, Milwaukee, OR (2002 - 2003)
Class Leader, BMW S.T.E.P. Program, Greer, SC (2001)
Trainee, BMW S.T.E.P. Program, Greer, SC (2000)
Body Shop Assistant / Detailer, Wentworth Chevrolet / Subaru Auto Body, Portland
, OR (1999)
Class Leader, Wyoming Technical Institute, Laramie, WY (1998)
Machinist Apprentice, Cascade Machine Shop, Bend, OR (1996)
Associate of Applied Science Degree, Collision / Refinishing with
Applied Service Management and Custom Paint - Wyoming Technical Institute, Laram
ie, WY (1998)
Associate of Applied Science Degree, Automotive Technology - COCC, Bend, OR (199
EHP/CWC Waterborne Technologies Certificate (2008)
Nuts and Bolts Masters Program (2006)
I-Car Training - Core Training Program Certificate, Gold Class
Classes in CCC, ADP and MITCHELL Estimating Systems
BMW Paint and Body Service Technician Education Program (S.T.E.P.) (2000 - 2001)
Snowboarding, hiking, camping, rugby, waterskiing, outdoor sports and Internatio
nal travel
Search and Rescue Volunteer, Clackamas County, OR