PAUL J.

CAVELLI
7793 Grenadier ln * Brecksville, OH 44141 * Phone: (440) 382 5701 *
pc60c540@westpost.net
Certifications
CCENT, 2009
MCSA, 2010
MCDST, 2010
MCP, 2009
Key Skills
Customer Service: Training, Counseling & Sales
Microsoft & Windows Professional
Cisco Networking
Desktop Support
PC & Printer Repair
Network Cabling
System Monitoring
Network & System Security
Disaster Recovery & Prevention
Planning & Integrating Network Designs
Managing Networked Resources
Job Quoting & Bidding
Education
Cleveland State University, Cleveland, OH
Lakeland Community College, Kirtland, OH
NETWORK PROFESSIONAL
Multicertified Technician in Network Administration
Network Specialist whose qualifications include Certifications in Microsoft and
Cisco Systems; CCENT, MCSA, MCDST and a sincere desire to continue learning and
certifying new skills. Experience in the creation and deployment of secure netwo
rks and systems for diverse companies and organizations.
Technology Summary
Security: Mobotix, Virus tools (Symantec, Ghost, Norman, Norton)
Systems: Windows (all), Cisco Systems IOS
Networking: LANs, WANs, WLANS, Routers, Switches, TCP/IP
Software: MS Office (Word, Excel, Outlook, Access, PowerPoint) SharePoint Serv
ices, Acronis
Work Experience
AT&T ConnectTech
Network Technician/ June 2010-Present
* One of two technicians providing on call 24X7 desktop support for the Clevela
nd area and every city within a 40 mile radius from Cleveland
* Entrusted with a company vehicle
* Scheduled appointments as needed by the customer
* Completed daily work orders with no supervision
* Performed detailed documentation of all appointments and services; which were
then forwarded on a daily basis via e-mail to headquarters
* Succeeded in earning the trust and confidence of every customer, making every
visit a positive and educational experience
* Provided residential and commercial network installations
* PC hardware diagnosis and repair
* Software installation and troubleshooting
* Provided PC security and removed any possible threats
* Experienced with the setting up of mobile devices and syncing to personal and
company e-mails (Blackberry, iPhone and many others
LAN Maintenance, Chardon, OH
Network Engineer, Nov 2009-Feb 2009
* On call 24x7 desktop support for over 25 companies in various cities; includin
g the Middlefield Police and Fire, Chardon Municipal Court, Chardon Police and F
ire, and the City of Chardon Service department.
* Repaired and upgraded desktop computer and server hardware
* Upgraded and Clean installations of all Windows operating systems including al
l versions of Windows 7
* Enabled user access to networked resources with the most secure user permissio
ns
* Provided Ethernet cabling for over 200 users which included the installation o
f Ethernet wall jacks at every user workstation during company work hours while
avoiding network downtime
* Administered Virus Security and removal on a daily basis
* Monitored users PC performance on a daily basis to prevent cluster and ensure
an efficient work environment
* Trained customers in the use of MS Office and company specific applications in
cluding QuickBooks.
* Monitored company Servers on-site and remotely to ensure successful back-ups o
f data and troubleshoot failed back-ups.
* Recovered lost data on failed storage devices and servers and provided new sol
utions to ensure an efficient work environment
* Provided quotes for various solutions that met the companies budget plan
PCTaskForce
IT Solutions, LLC
Brecksville, OH
Network Administrator/Owner, 2009-Present
* Provided 24x7 desktop and network support for various companies and home offic
es such as: Signature Home Inspection, S. Bradley Roofing and Complete Renovatio
ns By Corbo
* Built PC's according to the customers desires.
* PC hardware upgrade and repair
* Ensured customers PC have proper virus protection and were equipped with all M
icrosoft Critical Updates
* Provide solutions based on customers' needs to improve their companies work ca
pacity
* Job Quoting and Bidding
Cavelli Decorating Mentor, OH
Manager, 2000-Jan 2009
* Managed painting crews of up to 6 employees
* Met with home and business owners to discuss their visions and provide a detai
led estimate of material, duration and price
* Purchased all material
* Met with customers on a daily basis during all projects to ensure there standa
rds were being met and if any changes in the plans needed to be addressed
* Executed every project based on strategic planning and guidelines
* Ensured all tasks were completed in the most safe environment possible for bot
h the customer and the employee
Expert in customer service, deploying and maintaining multi-tier networks, and
repairing inoperable devices for multiple clients and employers.
Recent Project Highlights:
* Government: Assisted in the development and launch of a network of over 200 us
ers in a Federal Organization.
* Financial: Led and assisted in several tasks with strict financial guidelines
, involving detailed research and the completion of multiple quotes
* Time Management: Led comprehensive tasks for various companies involving detai
led planning and efficient work capacity, minimized downtime for productive netw
orks and workstations.
* Customer Care: Effectively trained and counseled customers in the launching o
f new software and hardware systems, enabling an efficient work environment. Ai
ded customers in stressful situations with professional communication skills, wh
ile tactically solving the problem at hand.
* Group Work: Effectively worked with fellow employees while remaining ready for
change and willing to learn, in order to accomplish tasks and reach goals.