Brett Goodsen

bg626a44@westpost.net
763-370-9533
9002 Sawgrass glen
Maple Grove, MN 55311

OBJECTIVE
A position in a progressive, community service oriented organization, which wi
ll utilize my knowledge and experience. Where management skills and positive lea
dership can provide quality activities and life direction for young people.
EDUCATION
Bachelors Criminal Justice Kaplan University 2008-2009
Minor Behavioral science

Associates Criminal Justice Kaplan University 2007-2008

Minor Social Services

Masters degree Kaplan University 2009-curr

ent
Criminal Justice/Youth and social services
* Criminal law
* Juvenile justice
* Criminology
* Private security
* Family and youth services
* Sociology
* Psychology

WORK HISTORY
Uni-Select USA, Hopkins MN 01/07/2
006 to Current
Customer Support
* Answer phones and taking orders for auto parts wholesaler
* Well established auto parts wholesaler.
* Fastpaced and very detailed driven business
* Solve customer issues
* Use computer as well as catalogs for looking up parts
* Issue credit for returned parts
* Order parts from vendors around the country
* Very busy call center and office setting
* Listen to customer issues and solve them efficiently
* Perform a variety of office/clerical work
Hennepin County Juvenile probation volunteer (RTS) 01/2009-Cu
rrent
* Sit in on offender meetings
* Ride along with Janine Wischnack
* Tutor youth offenders in various school subjects
* Assist the group with finding employment for the youth
* Assist the group in helping the youth find programs

Napa auto parts, Osseo MN

05/1998 - 01/2006
Counter Sales Professional
* Assisted customers both on the phone and retail aspect very busy auto parts st
ore
* Checked in inventory
* Cycle counts
* Delivery driver
* Open and closed store
* Bank runs
* Designed retail shelves
* Inventory product
* Efficient in using both catalog and computer looking up parts
* Loss prevention
* Solve customer issues

PROFESSIONAL MEMBERSHIPS
* Member AAU(Amateur Athletic Association)
* MYAS (Minnesota Youth Athletic Services)
* ASE(Automotive Service Excellence) certified
* Member USSSA (United States Specialty Sports Program)

AWARDS
Dean's Honor Roll, 3.76 GPA
ACTIVITIES
* Have been coaching youth basketball for 6 years. I coach all year round. I
especially enjoy working with youth as well as in the community, and feel like i
ts been a great experience for me as well as rewarding. I have some experience
working with at risk youth through Hennepin County juvenile probation
* Play softball
* Enjoy watching and participating in all sports.
* Enjoy learning, and traveling.

COMPUTER SKILLS
Operating Systems and Networking
* Windows XP. Word, powerpoint,outlook
* Vista
SUMMARY OF QUALIFICATIONS
Volunteer experience
* Knowledge of youth development best practices and the planning or implementing
of youth programs.
* Experience working with at risk youth as a head basketball coach and through H
ennepin County Juvenile Probation
* In depth knowledge of the Juvenile justice system
* Utilize good judgment and safety in quickly responding to crime scenes
* Able to meet or exceed vigorous physical and personal qualifications
* Adept at remaining constantly alert and dealing appropriately with threatening
situations
* Understanding of the constitutional protection and due process, and U.S. justi
ce system
* In-depth knowledge of federal and state statutes and regulations
* In depth knowledge and experience working with people
* Prepared and willing to take on future challenges
* Excellent customer service skills and the ability to conduct oneself professio
nally and handle sensitive/difficult issues in a confidential and tactful manner
.
handle multiple tasks while recognizing priorities and meeting deadlines; good o
rganizational and time management skills. Ability to interact with individuals f
rom socially, economically and culturally diverse backgrounds.
Knowledge of and experience using Microsoft Word and Excel;
Ability to process a variety of documents; good attention to detail.

* Return to Success tutor and probation officer shadow for Hennepin County
Juvenile Probation 2009-present
* Hennepin County Juvenile Home School. Volunteer activities coordinator
* Head basketball coach Minnesota AAU(Amatuer athletic association) 2003-present
* Head basketball coach Osseo Maple Grove Basketball Association 2003-present