BONNIE MILLER

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132 Comanche Drive * Greenville, TX 75402
903.455.8111 * bm629834@westpost.net

Objective
Top performing professional with 20+ years experience in planning, organizing, d
irecting, and evaluating high-volume manufacturing and operation processes. Dyn
amic self-motivated team player and leader with an unparalleled work ethic and t
rack record of meeting aggressive goals for increasing market share, revenues, a
nd client base. Strong relationship builder, highly capable of partnering with
clients, vendors, staff, and administration. Highly organized and detail orient
ed, with proven strengths in prioritizing and managing multiple tasks within a c
ompany.
Office Administration * Research/Development * Administrative Management
Operations Management * Training/Development * Budget Preparation * Policy/Proce
dure Development
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CAREER ACHIEVEMENTS
* Brought a $500K+ credit balance to within corporate and client compliance in 4
months.
* Made recommendations to increase efficiency, productivity, and decrease error
rate regarding analysis of samples, which resulted in lab error rate decreasing
from 19% to 7%.
* Demonstrated cost reduction for reagents and disposables, and recovered a cost
savings of approximately $15,000/mo.
* Huge cost reduction made by impeccable technique and less than 1% error rate w
orking as a med tech.
* Assisted in the organization and structure, as well as brought knowledge of my
nursing and med tech skills, in orchestrating setup of Meditech and Cerner lab
systems and integrating them with the HIS.
* Wrote and revised many bench and safety procedures to meet regulatory standard
s.
* Self starter with great work ethics who loves to learn._______________________
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PROFESSIONAL EXPERIENCE
McKesson Greenville, TX 2007-2010
Manager of Operations
* Managed all aspects of front-end departmental operations for the laboratory di
vision.
* Supervised 36 staff members, spearheading daily communications and weekly meet
ings to maintain performance expectations, cohesive group functioning, and cash
flow.
* Directed varied activities, including credit balance reconciliation, identific
ation of accounts for collections, creation of revenue reports, and management o
f customer relations and inquiries.
* Resolved complex issues and streamlined procedures to avoid further inefficien
cies and problems in the credit balance department.
* Consulted with Account managers daily.
Heber Springs Hospital Heber Springs, AR 2005-2007
Lab Consultant
* Made recommendations to increase efficiency and productivity and decrease erro
r rate.
* Demonstrated cost reduction for reagents and disposables.
* Instrumental in revising policies and procedures.
* Assisted in preparation for major accreditation visits, audits, and outside re
gulatory agencies including FDA, CLIA, and CAP.
South Bend Medical Foundation South Bend, IN 2001-2005
Senior Technologist
* Drove successful laboratory functioning, specimen testing and quality control
maintenance.
* Participated in controlling R&D Lab costs within the proscribed budget by bein
g cost.
* Performed all required duties in compliance with all state, federal, and regul
atory agency requirements related to compliant and safe laboratory practices, as
well as all company rules, regulations, procedures, and policies.
* Performed DNA, Molecular Biology and Flow Cytometry testing, and varied high-l
evel esoteric analysis as Fluorescence in Situ Hybridization (FISH) panels, RT P
CR and Genome testing.

South Bend Medical Foundation South Bend, IN 1999-2001

Manager of Manual Lab
* Responsible for a staff of 26 that ranged from Hematology to Nuclear Medicine.
* Monitored daily workflow and productivity, reviewed and documented all erroneo
us quality control, would troubleshoot instruments, and reviewed with pathologis
t all abnormal findings.
* Prepared and assisted in all state, federal and regulatory inspections.
* Wrote and revised policies and procedures, trained all new recruits, had weekl
y staff meetings to communicate all relevant information, and performed all bi-a
nnual performance evaluations.
* Responsible for preparing and maintaining annual budget.
South Shore Hospital Chicago, IL 1998-1999
Laboratory Manager
* Responsible for Hematology, Coagulation, Urinalysis, and Blood Bank department
s with a staff of 29.
* Demonstrated excellent professional and clinical skills, utilizing the manager
process to facilitate the direct and indirect care necessary to meet patient ne
eds and improve outcomes.
* Responsible for managing day to day departmental operations, staff training an
d supervision, workflow coordination, employee scheduling, regulatory compliance
, records maintenance, and quality assurance.
* Worked side-by-side with pathologist for assistance with abnormal findings.
* Was instrumental in setting up microbiology department on Meditech.
Columbus Hospital Chicago, IL 1996-1998
Technical Manager
* Responsible for day-to-day operations of all laboratory departments for a staf
f of 60-70.
* Provided leadership, guidance, and support to all direct reports.
* Served as a role model and coach for service excellence and patient satisfacti
on.
* Assured an environment of teamwork and collaboration by fostering effective po
sitive communications, giving and receiving feedback, and modeling the behaviors
of honesty, integrity, and trust.
* Supported the principles of Relationship Based Care and Subject Matter Expert.
* Provided oversight and ensured the smooth operation of the lab in collaboratio
n with executives and doctors.
* Prepared staffing, daily operations, annual budget and monitored monthly finan
cial.
* Interviewed, hired, and supervised/facilitated orientations for all new employ
ees.
* Promoted ongoing staff development and collaboration with the staff in the com
petency process as well as weekly communication meetings.
* Assisted in the organization and structure, as well as brought knowledge of my
nursing and med tech skills, in orchestrating setup of Cerner lab systems and i
ntegrating them with the HIS.
* Collaborated with the nursing staff and director to resolve patient, family, o
r physician complaints in coordination with laboratory service excellence and pa
tient satisfaction standards.
Gottlieb Memorial Hospital Melrose Park, IL 1989-1996
Supervisor
* Led a team of 12 staff members and provided oversight of departmental operatio
ns including Hematology, Coagulation, and Blood Bank.
* Performed training/supervision, coordination of workflow, staff scheduling, re
cords, quality assurance, and regulatory compliance.
* Developed and implemented programs and provided staff training and monitoring
to ensure compliance with bio-security, safety, maintenance/renovation, health s
urveillance and occupational health programs, as applicable to care operations.
* Prepared for major accreditation visits, audits, and outside regulatory agenci
es, including FDA, JCAHO, CLIA, and CAP.
* Instrumental in advising new instruments as well as preparing cost analysis to
the financial department.
* Reviewed and signed off on yearly policies and procedures as well as on all ne
w and updated ones.
* Assisted in the organization and structure, as well as brought knowledge of my
nursing and med tech skills, in orchestrating setup of Meditech lab systems and
integrating them with the HIS.
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EDUCATION:
* Bachelor-Medical Laboratory Sciences, University of Illinois
* Associates-Medical Laboratory Science, Triton Junior College
* Certification-Degree in Nursing, Ravenswood Hospital