JEROME CARR

1075 North Miller Road, Scottsdale, Arizona 85257

480.309.9298
cc143jc@yahoo.com

PROFILE
Dedicated, proactive, and dynamic human resources professional with solid and pr
ogressive experience in all facets of human resources management. Highly skilled
in managing employee relations, project administration and development, strateg
ic planning, training implementation, and customer service. Proven record of suc
cess in consistently increasing productivity and reducing costs through effectiv
e implementation of exceptional planning, prioritizing, and goal-setting skills.
Recognized for consistent achievement in developing processes and procedures to
streamline operations, increase revenues, and drive profitable results. Possess
great work ethic and outstanding ability in establishing and maintaining positi
ve relationships with individuals at all levels of the organization. Accustomed
in effectively performing responsibilities within diverse, fast-paced environmen
ts. Adept at effectively balancing organizational and employee needs coupled wit
h exceptional problem solving, interpersonal, and communication skills. Proficie
nt in Microsoft Word and Excel, including CRM. Areas of expertise includes:

OPERATION MANAGEMENT
TRAINING AND DEVELOPMENT
COMMUNICATION AND
ORGANIZATIONAL SKILLS
STRATEGIC PLANNING
MULTI-UNIT MANAGEMENT
INNOVATIVE LEADERSHIP
PERFORMANCE MANAGEMENT
EMPLOYEE RELATIONS
RECRUITING TECHNIQUES
EMPLOYEE COACHING AND MOTIVATION
REGULATORY COMPLIANCE
MORALE AND TEAM BUILDING
POLICY DEVELOPMENT
CONFLICT RESOLUTION
PROJECT DEVELOPMENT
FINANCIAL AND RETAIL
QUALITY ASSURANCE

PROFESSIONAL EXPERIENCE

ARAMARK Correctional Services ~ Phoenix, AZ

DISTRICT MANAGER 2010
Efficiently performed consulting services for various correctional warehousing s
tart-up projects/operations around the United States. Extensively reviewed and e
xamined local warehousing operations and submitted written analysis of overall o
perations.
Major Contributions:
- Oversaw entire production procedures, which involved management of facil
ities and supervision of various employees while establishing increased sales.
- Took part in establishing and reviewing planned improvement initiatives
as a member of Continuous Quality Improvement team.

Keefe Commissary Network ~ Phoenix, AZ/ St. Louis, MO/ Chicago, IL

REGIONAL VICE PRESIDENT/ACCOUNT MANAGER 2006-2009
Accomplished in commissary field operations within the state of Arizona for the
contract with the Arizona Department of Corrections, which includes 16-state fac
ilities, 4 private prisons, and 2 county Jails. Enthusiastically supervised a st
aff of 100, with supervisory and non-supervisory direct and non direct reports.
Tasked in performing project manager role in 2007 for Los Angeles County Commiss
ary contract reinforcement. Provided initial operational direction and training
in addition to supervising a 4-member nationwide start-up team to set up commiss
ary operations at Los Angeles County jail facilities in California.
Major Contributions:
- Influential in the large decline of Contractor “Vender Deficiency Reports†by 10
0% over same period in 2005, 2006, and 2007, successfully attaining no “Vender Defic
iency Reports†in 2008.
- Significantly minimized inmate written complaints statewide by 88% since
August 2005, with employee retention rate of 79% in 2008.
- Rendered operational support and training with start-up operations on th
e West Coast of the United States necessarily.
- Spoke to quarterly Arizona statewide commissary manager meetings; nurtur
ed and presented subject training for quarterly meetings.
- Proactively attended statewide Arizona DOC Wardens meetings conducted by
the agency director; as well as with all corporate officer meetings.
STATE OPERATIONS MANAGER, Phoenix, AZ 2005-2006
Supervised a permanent staff of 100, along with supervisory and non-supervisory
direct and non direct reports. Developed and maintained facility by facility sta
tewide reporting standards in order to evaluate information concerning loss prev
ention, costs, and other operational issues to ensure operational efficiency to
both locally and statewide.
Major Contributions:
- Liaised between the Keefe Corporate Office and Administrators of the Ari
zona Department of Corrections concerning field operations.
- Provided operational direction, training support, and state operations r
esources for the inauguration of three County jail commissary operations in Ariz
ona.
CORPORATE OPERATIONS MANAGER, St. Louis, MO 2004-2005
Provided operational support, staff training, and administrative assistance to 1
40 nationwide facility sites employing approximately 800 company employees, deve
loped start-up operations plans for all initial new account set-ups, and conduct
ed operational presentations to prospective accounts as requested. Single-handed
ly monitored corporate facilities maintenance, as well as developed company-wide
standard “on-site†operational policies and procedures. Functioned as the project manag
er for Arizona DOC commissary start-up; provided operational direction and super
vision for a 22-member corporate start-up team for the initial start-up of priva
tized commissary services within the Arizona Department of Corrections 16 facili
ties with an inmate population of 34,000.
Major Contributions:
- Consulted with correctional facilities on various facility operations, i
ncluding commissary operations, American Correctional Association Standards, OHS
A requirements, and trust fund operations.
- Strategically presented analysis information on profitability, costs, an
d operational issues of current and prospective accounts to individuals and grou
ps from line supervisors through executive management.
- Constructed and developed a comprehensive field training Operations Guid
e focused on historical, operational, administrative, technical, training, and h
uman resource information for commissary personnel nationwide.
COMMISSARY MANAGER, Chicago, IL 1998-2004
Spearheaded all facets of supervising, training, scheduling, recruiting, hiring,
and counseling full-time and part-time employees. In charge for all commissary
operations at the Cook County Jail consisting of 11 separate jail facilities wit
hin 15 square city blocks. Headed hired a staff of 68-100 with supervisory and n
on-supervisory direct and non direct reports. Served as a liaison between the co
rporate office and administrators of the facility. Created, coordinated, and dir
ected on-site commissary departments for administration, human resources, payrol
l, training, delivery, and truck operations. Organized initial on-site commissar
y ordering and delivery operations at the Cook County Jail with an inmate popula
tion of 10,000 to 12,000.
Major Contributions:
- Enhanced and established site-specific written operating, administrative
, along with technical and training policies/procedures, including delivery oper
ations, supervisor training, and security and safety.
- Improved and implemented a response system for the resolution of all inm
ate complaints/grievances within an established 24-hour timeframe, which leads t
o a reduction of overall inmate complaints by 99% over six years.
- Developed and instituted a required employee safety and security briefin
gs conducted by supervisory personnel prior to each work day to obtain higher mo
ral and fewer employee complaints.
- Diminished and maintained workers compensations claims by 50% for FY 200
0 through 2004.
- Organized and maintained training and briefings resulting in zero sexual
harassment complaints filed from 1998 to 2004 within an environment sometimes r
eferred to hostile.
- Conducted numerous employee training and continual reviews of operationa
l efficiency to ensure operational policies were effective and running at 100% e
fficiency, which led to a labor cost savings of 25% in FY2001, 28% in FY2003, an
d 20% in the first half of FY2004.
- Performed essential tasks, such as customizing customer service, reformi
ng credit procedures, and altering categorized ordering procedures that resulted
in a 50% increase in annual sales in FY1999.
- Simultaneously reduced turnover by 50% while increasing retention by 75%
in FY 2001, 2002, and 2004.

EARLIER CAREER
Keefe Commissary Network ~ Greensboro, NC
Commissary Manager 1996-1998
North Carolina Department of Corrections ~ Greensboro, NC
Correctional Officer 1989-1996

PROFESSIONAL DEVELOPMENT
- U.S. Army Basic Training and Certificate, Fort McClellan, AL
- U.S. Army Military Police School and Diploma, Fort McClellan, AL
- Basic Correctional Officers Training Course and Certificate, North Carol
ina Department of Correction, Greensboro, NC

AWARDS & RECOGNITION

Garnered excellent awards in 1999, 2001, 2002, and 2003 ~ Law Enforcement Specia
l Olympics Torch Run
Chicago Area Employer of the Year: 2002
Diamond Award ~ Correctional Food Service Magazine: 2003
Chicago Area Leadership of the Year Award: 2003

COMMUNITY INVOLVEMENT
- Co-Chair-Business Advisory Board, Chairman-Sub-Committee for training ~
Marriott Foundation (Bridges from School to Work), Chicago IL: 2003-2005