Margarita Trinidad

108 Canterfield Pky West Dundee, IL. 60118

224-856-7685 mt633a5a@westpost.net

Profile
Self motivated, personable business professional with a successful 8 year track
record of executive management in specialty retail. Talent for quickly assessing
the needs of the business and mastering communications for improved performance
. Diplomatic and tactful with professionals at all levels, accustomed to handlin
g sensitive, confidential records. Sales leader with a demonstrated history of p
roducing accurate, timely reports and meeting operational and Human Resource gui
delines. Ability to administer impactful team building exercises while being fle
xible, versatile, poised and competent. Ability to easily transcend cultural dif
ferences and thrive in deadline-driven environments.
Skills Summary
* Sales goal attainment
* Associate Development
* Project Management
* Report Preparation
* Written Correspondence * Computer Savvy
* Customer Service
* Scheduling
* Marketing
* Merchandising * Networking for Talent Enhancement
* Effective Communicator
* Professional Presentations
* Loss Prevention
Professional Experience
SALES LEADERSHIP
* Produced positive comparative sales growth within a 25 store region
* Consistently delivered profitability and sales growth for every assigned terri
tory.
* Delivered above company standards of Profit and Loss through driven sales team
s.
* Development of company leaders through internal promotions from store managers
to district managers.
ASSOCIATE DEVELOPMENT: PRESENTATIONS/REPORTS/ TECHNOLOGY
* Drive a test pilot program for corporate software networking with associate tr
aining.
* Strategically coordinate monthly travel plans with top and underperforming loc
ations.
* Design and deliver series of classes for managers and associations, providing
constructive feedback and educating employees on proper sales closing techniques
.
* Conduct and facilitate large group seasonal meetings, Chicago market consistin
g of over 70 attendees, including corporate executives.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
* Oversee district operations and provide impeccable customer service:
* Customer satisfaction shops ranked top 10 of 89 districts
* Received customer compliment letter praising outcome of dissatisfaction call.
* Improved districts key focus indicators through development of team leaders.
Employment History
LUXOTTICA RETAIL / SUNGLASS HUT - Chicago, IL; Indianapolis IN; Cincinnati OH; D
etroit, MI.
Regional/District Manager, 2002 to January 2010
CLAIRE'S BOUTIQUE AND ACCESSORIES - Racine, WI.
District Manager, 2001 to 2002
SUNGLASS HUT INTERNATIONAL - Milwaukee WI; Schaumburg, IL; Cleveland, OH.
Store Manager promoted to District Manager, 1996 to 2001
Education
Horlick High School / Graduate 1987 / Racine, WI.