MELISSA MEYERS, MBA

2402 Glen Circle East * Sycamore, Illinois 60178 * Phone: (847) 772*7924 * E-mai
l: mm633b68@westpost.net
_________________________PROFILE________________________________________
Dynamic, goal-oriented, and highly qualified professional offering comprehensive
experience in the financial services industry; strong knowledge of Early-out, 1
st Party, and 3rd Party Collections as well as healthcare, retail, utility, tele
communication, and loan portfolios, in-depth knowledge of State and Federal Coll
ection Laws, adept at balancing performance, delivering customer satisfaction, a
nd developing new business opportunities. Consistently achieve results and deal
well with volatility while developing and maintaining client relationships in a
progressive position.
Currently serve as Director of Collections, performing several major responsibil
ities within the organization; results-focused and a critical thinker with a tal
ent to actively identify opportunities and resolve issues.
Core Competencies:
Portfolio Management, Transaction Modeling, Securitization Structuring, Project
Management, Complex Contract Negotiation, Change Management, Process Improvement
, Strategic Management, Quality Assurance, Resource Management, Forecasting, Org
anizational Skills
Strengths:
*Excellent communication abilities complemented with outstanding people skills;
able to connect with the clientele on both professional and personal level
*Proven tenacity and ability to perform at the highest level of professional com
petence even under pressure
*Effectively organize a variety of performance reports as well as assist in the
delivery of program to improve personnel performance
*Focused and good at listening to clients' inquiries and respond in a concise an
d clear manner; able to manage egos and aggressive temperaments
*Always willing to extend assistance to anyone in the department; build strong r
elationships with colleagues and upper management; give valuable insight into pr
ocedures and market knowledge
Technical Skills: Word / Excel / PowerPoint / Access / Publisher / Outlook / Vis
io/ Project & CRS Software

____________________ CAREER WORK PATH________________________________

KCA FINANCIAL SERVICES * Geneva, IL
Director of Collections June 2009-Present
*Oversee 2 Unit Managers, Quality Assurance Assitant, Legal Assitant, and on ave
rage 40 Collectors.
*Oversee compliance to State and Federal regulations.
*Oversee company work standards through audits completed on Cleint Portfolios, C
ollection Staff and feedback received from our clients.
*Utilize scoring models, financial and statistical reports and other tools to ev
aluate performance.
*Oversee hiring, training, discplianry process, staffing and performance reviews
.
*Responsible for career development of managers and collection staff.
*Oversee company Licenses and Bonds
*Oversee dialer strategies and work flow to maximize production and operation ef
ficiency.

______________OTHER POSITIONS HELD______

KCA FINANCIAL SERVICES * Geneva, IL
Training & Complaince Manager May 2007-Jun 2009
Unit Manager Oct 2004-Apr 2007
Team Leader Dec 2003-Sept 2004
Debt Collector Dec 2001-Nov 2003
DAKOTAH DIRECT * DeKalb, IL
Trainer Sept 1999-May 2001
________________EDUCATION / CREDENTIALS__________
KELLER GRADUATE SCHOOL OF MANAGEMENT, Naperville, IL
*Graduate Certificate in Project Management, Dec 2008, GPA 4.0/4.0
*Master of Business Administration, Dec 2008, GPA 4.0/4.0
DEVRY UNIVERSITY, Addison, IL
*Bachelor of Arts Degree in Management and Entrepreneurship, Oct 2007, GPA 3.9/4
.0
NORTHERN ILLINOIS UNIVERSITY, DeKalb, IL
*Relevant Coursework, Aug 1998-May 2001
Career Development:
*ACA
*Ethical and Professional Collections
*FCRA Hot Topic - Permissible Purposes and Pintos Case
*FDCPA: Facts, Fiction , and Reality
*HIPAA and Your Business
*Professional Practices Management System: Element 18
*Professional Telephone Collectors' Techniques (PTCT)
*The Art of Persuasion (TAP)
*Train-The-Trainer Specialist Program
*Skiptracing: Techniques and Technology
*PPMS
*Credit & Collection Compliance Officer
*Certification & Licenses
*ACA Certified Collector
*ACA Certified Trainer
*Licensed Manager in Neveda, Michigan & Tennessee
_____________AWARDS AND HONORS________________________
National Dean's List
National Scholars Honor Society
Madison's Who's Who
National Honor Society
Magnum Cum Laude
Summa Cum Laude
International Scholar Laureate Program
George P. Doherty Outstanding Student Award