Dolores E.

Broderick
18 Colonel Glenn Drive
Carmel, New York,10512
Phone V 845-224-6289
Email: db642cee@westpost.net

Objective: Seeking a position in field markets of either Customer Service, Mark

eting/Advertising, e-Commerce or Direct Marketing where I can utilize my various
skills with Management, Customer Service, Marketing strategy and Consulting, Te
am training and conduct effective hands-on experience in leadership and mentor r
ole capabilities in working as a team, strong multi tasking skills with great ad
aptability to any enterprise environment.

Skills Qualifications:
X Manage a team of Direct Mail and Email List Management Customer Service, Sale
s and Database
Associates
X Ensure all orders are process in a timely manner with quality control for deli
very & billing
X Sales Cross Sell and Up Sell marketing products; mobile marketing, SEO, Email
Deployment, Database file management, Appending and List Rental services
X Direct Mail List Manager for top clients to include: Ziff Davis, Edgell Comm.,
CTIA and Trade Business
X Ensure all orders are processed for on-time delivery and billing under high qu
ality standards List Manager Client support duties (Conference calls, Data card
updates, Reports, Goals, Forecasts)
X Facilitated company Customer Support program to educate thru training to ensur
e a strong company foundation and leadership program
X Responsible for projections and revenue Goals for managed email lists
X Selection of vendors and maintained relationships for direct Marketing email t
ransmission an and order process support systems
X Responsible for Quality control and on-time deployment of client campaigns for
my group
X Postal List Manager for High Technology list group to include such lists as: Z
iff Davis, Edgell Comm., CTIA and Trade Business

Communications & Language Skills:

X Diversified experience in sales for Email, B2B, B2C and High Tech Direct Marke
ting list markets
X Support List Managers with key needs conference call support PowerPoint, marke
ting material, Revenue reports and Goal reports, competitor analysis
X Professional attitude with a polished ability to handle challenging customer &
difficult situations under management role
X Adept ability to presenting information, product strengths & options to meet c
ustomer interests and needs
X Excellent English speaking, reading and writing proficiency

Organizational & Computer Skills:

X Knowledge with multiple computer Desktop Application systems
X Training and monitoring daily processing on multiple application systems
X Self-motivated, problem solver and a team player
X Developed guideline procedure for efficient and effective working order and cu
stomer service to ensure all client orders are process in a timely manner with q
uality control for delivery and billing
X Knowledgeable in multiple computer application count and order systems for wor
k processing such as: Sales force, Nextmark, Hallmark, Omeda and Netline as w
ell as MS Word, PowerPoint and Excel
X HTML and Text creative modification to client creative
Employment History:
Dir. of List Management Operations Walter Karl/InfoGroup Inc. Pearl Ri
ver, NY 12/2008 V 3/2010
Senior Account Executive Walter Karl/InfoGroup, Inc. Pea
rl River, NY 11/2005 V 2/2008
Dir. of Email Marketing List Mgmt Statlistics
Danbury, CT 2/1999 V 11/2005 Statlistics
Danbury, CT 02/1998 V 11
Account Executive Mal Dunn Associates
Brewster, NY 2/1985 V 6/1991

Education:
Carmel High School, Carmel NY 09/1975 to 06/1979
High School Diploma / Regents Degree

References are available on request.