William C.

Doscher
100 Browne Street, Brookline, Massachusetts 02446
Phone: (617)-566-7691 Email: wd6480e0@westpost.net

Summary of Qualifications
Detail-oriented, self-motivated team player proficient in financial account adju
stment and reconcilement. Highly effective at business research as well as prob
lem- solving toward full resolution. Creative and motivational trainer in group
dynamics skilled in the implementation of small to large scale projects.
Financial Work Experience
Bank of America
Senior Operations Representative, Bill Pay Unit, Trust Operations 2006 - 2010
Processed payments, including utilities, commercial loans, and quarterly taxes.
* Researched to resolution errors and discrepancies regarding payment amounts.
* Interacted with vendors and trust administrators in resolving discrepancies.
* Proactively researched and resolved high risk accounts avoiding negative clien
t impact and providing quality customer service.
Wentworth Institute of Technology 2005 - 2006
Student Financial Services Counselor, Student Service Center
Maintained student account receivables through report auditing, payment billing
and collection, and student/family counseling.
* Audited student accounts ensuring timely payment and collection.
* Counseled students and families on education costs and alternative loan financ
ing
* Processed weekly refunds by reviewing accounts and resolving discrepancies
* Served as Counselor of the Day providing frontline and phone coverage regardin
g all facets of Center operation including Registration, Bursar, and Financial A
id
State Street Corporation 1998 - 2004
Portfolio Accountant, Institutional Investor Services
Processed and reconciled portfolio activity for major accounts.
* Adjusted exceptions related to errors in cash processing, past due income, ope
n trades
and corporate actions.
* Prepared and audited month-end financial statements.
Boston Financial Data Services 1996 - 1997
Control Representative, Mutual Funds Transfer Agency
Performed bookkeeping functions for several large mutual fund clients.
* Reconciled daily account activity.
Fleet Bank 1993 - 1995
Adjustments Specialist, Operations Services
Tracked and corrected commercial and retail bank account errors
* Researched and adjusted account errors in cash processing.
* Trained new research clerks in error resolution.
Shawmut Bank 1985 - 1992
Operations Specialist, Research and Adjustments
Researched and adjusted commercial and retail account errors.
* Contributed to the successful implementation of a training program for a staff
of 200 to fulfill the needs required by a complete systems conversion.
* Trained and supervised 30 research clerks in error resolution.
Community Experience
Theatrical Director and Producer 1985-Present
Part-time director of 50 theatrical dramatic and musical productions throughout
the northeast region.
* Organize the audition and hiring process of best-fit candidates.
* Train, foster and lead diverse groups and individuals toward team performance.
* Source and coordinate cross-functional resources in support of event productio
n.
Education
Master of Arts, Education, State University of New York, Albany, New York
Bachelors of Arts, Theatre and English, State University of New York, Albany, Ne
w York