MATTHEW S.

FLEMING
mflem@alum.bu.edu
(603) 560-4316
Business Analyst / Senior Administrator
Business, Functional & User Requirements ♦ IT Solutions ♦ Technical Troubleshooting
Use Cases ♦ Policy Documentation ♦ Relationship Building
SUMMARY
Experienced business analyst/senior administrator with a track record of success
ful rollout of projects. Highly praised in managing key stakeholder accounts, s
treamlining processes and training colleagues. Respected expertise in multiple p
hases of the Systems Development Life Cycle (SDLC).
EXPERIENCE
Senior Administrator II; Business Analyst Role
Sybase Inc., Concord, MA
July 2008 – Present
• Provide business consultation and software licensing expertise to technical, sup
port and operations teams
• Compile and produce functional requirements documents to ensure ongoing success
of internal database system
• Create test case procedures, write use cases and perform User Acceptance Testing
(UAT) to meet specified requirements
• Strategically train North American, Central American, and European Operations De
partments in account management, order processing, requirements verification, tr
oubleshooting and product-specific licensing techniques
• Established department knowledge base and researched processing regulations for
three product line acquisitions
• Optimized & redesigned business processes within the North America Operations’ Poli
y & Procedure Training Manual for worldwide roll-out
• Received overwhelmingly positive feedback from government contracting officer fo
r accuracy & compliance of projects
Senior Administrator I
Sybase Inc., Concord, MA
August 2006 – July 2008
• Created and delivered training presentations to North American Sales Managers an
d Representatives
• Reduced user errors in internal database system by 30% in the North American and
European regions
• Regulated and processed license requests for commercial customers, partners, and
government agencies
• Analyzed business needs to attain order processing accuracy level over 95%
• Developed use cases for commercial partners (OEM, VAR, SI, ISV, ACAP), governmen
t customers, royalties, developments, demonstrations, trials, site licenses and
copy pools
Account Representative
Executive Advertising, Inc., Quincy, MA
June 2005 – August 2005
• Managed accounts, built teams, and developed business to client relationships
• Developed marketing strategies, sales forecasts, corporate training, recruiting,
and team management skills
• Established direct sales representation for national chains and local businesses
Coordinator & Donations Committee Chairman
Boston University Alternative Spring Break
October 2005 – April 2006
• Led committee to procure donations; funded 266 volunteers across 20 community se
rvice trips
• Oversaw increase of charitable contributions to the highest level in the program’s
9 year history
• Organized and managed service project to rebuild homes in Pensacola, Florida
EDUCATION
Harvard University Extension School
Graduate Course; Principles of Finance
January 2010 – May 2010
Boston University
Bachelor of Arts in History
May 2006
SKILLS
• Proficient Mac OS-X & Windows Platforms; Advanced Microsoft Office (MS Word, MS
Excel, MS PowerPoint)
• SOP 97-2, functional requirements documents, business requirements documents, fu
nctional specifications, use cases, presentations, workflows, process flows, tra
ining, UAT Testing