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Gail Neal

341 Avalon Circle ? Vallejo, CA 94589 ? 707-557-7603 ?


gn64fbd8@westpost.net
CAREER OBJECTIVE
Position in business development or sales with a progressive company that
values my record of spectacular success in these fields.
HIGHLIGHTS of QUALIFICATIONS
> Demonstrated ability leading all business development initiatives in a
wide range of challenging situations.
> Strong track record achieving dramatic increases in revenue, market share
and profit.
> Experience conducting assertive negotiations with key executives from
Fortune 500 companies.
> Exceptional written and verbal communication skills; able to motivate
others to deliver outstanding performance; get along well with all types
of people; respectful of diversity.
> History of developing and coaching sales professionals to exceed
performance objectives.
> Able to analyze customer needs and develop concise proposals to meet
those needs exactly.
> Results-focused leader skilled in building effective teams, prioritizing
challenges and exceeding project goals. Aggressive and unique time-
management skills.
> Highly motivated, results oriented, energetic, passionate.

Innovator who leverages a broad business perspective with keen market


insight to spur revenue, profit and company growth
PROFESSIONAL EXPERIENCE
Yes We Care Enterprises, American Canyon, CA
2009-present
Director of Virtual Operations
. Manage and direct post-sales activities for companies that have
recently downsized.
. Provide comprehensive support to Marketing and Sales departments,
guiding their strategic initiatives.
. Deal personally with senior executives of Fortune 500 companies,
identifying issues and providing effective solutions.
. Strengthen relationships with key customers, leading to significant
growth in sales and market share.
. Work closely with external venders, developing rapport, trust and
cooperation.
AT&T/SBC, Concord, CA/ Pleasanton/ CA
1977-2009
Business Manager/Account Executive 2006-2009
. Managed all client relations for four Fortune 500 accounts.
. Utilized solution-selling techniques to analyze and assess customer
needs. Developed customized data/voice solutions to meet
requirements precisely.
. Wrote and presented business proposals to key corporate decision
makers.
. Assertively negotiated complex contracts, resulting in the retention
of $8 million in annual business.
. Created and rolled out customer learning seminars, training end users
on all products and services.
. Established 'single point of contact' system to improve client
relationships. This led to improved customer satisfaction and repeat
business.
. Decreased delinquent payments from 120 days to 30 days past due.
-continued-
Gail Neal page two
. Developed strong business relationships with clients, leading to
trust, rapport, and a solid base of reliable business.
. Coached, managed and mentored employees to reach beyond preconceived
limits to achieve excellence.
. Planed and delivered dynamic, engaging client presentations.
. Expertly closed major contracts by tactfully asking for the business
at opportune moments.
Global Account Manager, SBC 2000-2006
. Built and maintained strong business relationships with senior-level
executives.
. Marketed strategic business solutions to large retail grocery, oil
production, financial services, and engineering services companies.
. Played central role in the design and marketing of new master service
agreements. This became a lucrative and consistent revenue stream.
. Achieved outstanding results - surpassing sales quota of $16 million.
College Account Manager, AT&T 1998-2000
Account Executive-Commercial Business Market, AT&T 1989-1998
. Managed client relationship building and strategic selling for the
Consumer Sales division.
. Successfully sold to large academic accounts in California, Colorado,
New Mexico, Nevada, Nebraska and Hawaii.
. Generated an outstanding $600,000 average annual revenue increase.
. Successfully negotiated six major contracts, growing annual revenue
$5 million.
. Awarded "Rookie of the Year" award in 1999.
. Achieved eight consecutive Gold Achievers Club awards.
. Surpassed revenue goals at 125% to 150% of quota from 1990 to 1998.
. Promoted for delivering consistently outstanding results.
. Attended national trade shows, demonstrating to clients the features
and benefits of our products. This resulted in substantial revenue
growth.
Various Other Positions at AT&T 1977-1989
. Progressed through numerous administrative positions.
EDUCATION and PROFESSIONAL DEVELOPMENT
Bachelor of Science, Pacific Union College, Angwin, CA
graduate fall 2010
Extensive corporate training in account management, spin selling, B2B
sales, contract and price negotiations, time management, team building and
network technology
TECHNICAL PROFILE
MS Word Excel PowerPoint Outlook
FrontPage Territory Account Management
COMMUNITY SERVICE
Volunteer, AT&T Cares. Mentor elementary children in low income areas.

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