Patrick J.

Burke
131 Woodhollow Road. Great River, New York 11739-0351
Phone: 631-624-0303 E-Mail: burke131@optonline.net

Resume
Experienced Operations and Product Development
Manager with Extensive Knowledge of Equities and
Options Markets
* Operations Specialist - Accomplished trading and market operations director
with extensive experience at leading equities and options exchanges through new
industry initiatives, new product launches, and new client service offerings.

* Client Relationship Management - Experienced client relationship management e

xecutive with over 20 years of professional relationships with specialist firms,
leading exchanges, brokerage firms, asset management firms, market regulators a
nd solutions providers.
* Extensive Product Development and Technology Management
Experience - Directed the planning, development and launch of over 40
financial services products and releases in highly complex, secure, and
mission critical trading environments.
* Industry Analyst, Product Marketer, Client Relationship Builder
Experienced industry analyst who actively participated in industry roundtables f
or various initiatives.

EXPERIENCE
Jet blue airways -Jamaica, NY 2008-2009
Ground Operations Lead
Responsibilities:
* Manage staff of "Ramp" personnel responsible for the coordination of incoming
and departing aircraft.
* Coordinate small projects related to the efficiency of the daily operations un
it
* Assist other divisions with project implementation and documentation.
* Participate in industry initiatives, such as safety overviews and emergency dr
ills
* Record and maintain all appropriate information pertaining to aircraft, equipm
ent and personnel allocation.
* Develop improved processes and procedures for the purpose of streamlining the
operations unit's tasks.
* Actively participate on panels and committees regarding the overall business i
ncluding division and corporate goals and metrics.
Heron Ventures Inc., Great River, NY 2004- 2009
Managing Director - Consulting Services
Heron Ventures Inc. provides market operations, client relationship management,
and product development consultancy services to key management resources at exch
anges, brokerage firms and leading participants in the financial services indust
ry.
Responsibilities:
* Work closely with business unit to understand new offerings going through the
New Product Development process.
* Manage the full life-cycle of small-scale tactical projects and technology upd
ates.
* Perform thorough business analysis and gathering supporting data in order to d
ocument detailed business requirements/specifications.
* Develop business opportunities.
* Manage third party vendors and development units.
Interface with users and subject matter experts to establish relationships and c
oordinating of business requirements

SECTOR INC (NYSE TRANSACT TOOLS), New York, NY 2002- 2004

Sector Inc., a for profit subsidiary of the Securities Industry Automation Corpo
ration (SIAC), offering a wide range of innovative, high value communications, n
etworking, and managed services, and new processing products, which include outs
ourcing, facilities management, E-solutions, enterprise services, network servi
ces, and data distribution services for the securities industry.
Responsibilities: Director, New Product Development and Client Support
* Co-Lead the development and approval of key business project that generated an
d sustained the interest of 3 U.S. based leading options and equities exchanges
for new trading technology related business opportunities.
* Spearheaded and presented new software product demos that sustained the intere
st of 22 Fortune 500 Brokerage Firms and Service Bureaus willing to engage in ne
w product development activities for financial technology initiatives.
* Developed and managed new product development requirements process for new te
sting software products targeted at top NYSE and AMEX clients.
* Developed product plans and managed strategic New Trade technology Testing Pro
duct development project from inception to implementation, in 99.999 reliable, d
ual-sited production environment
* Co-Managed strategic partnership contract negotiations involving multiple lega
l teams
* Assessed needs and developed new concepts for breakthroughs on products servi
ces and process improvements for leading financial services clients.

INTERNATIONAL SECURITIES EXCHANGE, New York, NY 1999-2002

Responsibilities: Director, Market Operations and Customer Service
* Directed the daily trading operations of the number one option exchange in the
United States.
* Responsible for the hiring, development and evaluation of all market support s
taff.
* Managed a multifaceted team responsible for ensuring the operability of the e
xchange and its core trading products.
* Evaluated and recommended solutions for internal help desk traffic in call cen
ter supporting over 200 clients.
* Customized help desk software allowing users to effectively track and manage c
lient issues ensuring appropriate priority and management reporting metrics.
* Worked closely with leading technology vendors and internal technology staff i
n the development and implementation of the core Option trading platform.
* Incorporated a rigorous training program necessary to ensure consistency acros
s all members of the core, level one support team.
* Participated in trade shows and met with senior management of exchange members
assisting in the business development efforts.
* Member of the Options Clearing Corporation (OCC) roundtable committee particip
ated in industry efficiency initiatives with member firm representatives

AMERICAN STOCK EXCHANGE 1986-1999

Managing Director Market Operations,
* Managed the operations of the trading systems infrastructure critical to the d
aily operability of the exchange.
* Evaluated staff within exchange guidelines negotiating raises, promotions, and
participation in bonus allocation methodology.
* Primary advocate for firms engaging in activities such as order entry, market
making, clearing, specializing.
* Coordinated the issues management database, which escalated, assigned and trac
ked the variety of events occurring during normal business hours.
* Liaison to the Securities Industry Automation Corporation (SIAC) ensuring flui
d implementation of incremental software upgrades as well as the introduction of
new technology for the trading floor.
* Delivered presentations to a varied audience regarding new technology, new fea
tures, and ongoing efforts needed to ensure competitiveness within the core bus
iness goals.

Director, Market Operations, 1995-1997

* Member of the floor support division responsible for overseeing the activities
of the equity and option-trading environment.
* Recorded the daily metrics necessary for producing appropriate reports needed
by senior management regarding client performance, issues etc.
* Coordinated industry or technical events and the effects of each as they relat
ed to business continuity.
* Assisted in the Quality Assurance (QA) process for any incremental software r
elease or product implementation.
* Facilitated training of staff, floor personnel regarding trading system enhanc
ements.
Assistant Director, Market Operations, 1993-1995
* Supervised the Intermarket Trading System (ITS) including staff and rule appl
ication.
* Produced product-testing scripts utilized for simulating real time trading act
ivities.
* Member of team responsible for data integrity for all listed AMEX products.
* Negotiated settlements between disenfranchised clients and trader community.
* Implemented procedures designed to streamline a variety of market event activi
ties.
Market Operations, 1986-1993
* Supported activities of member firms from trading through the clearing process
.
* Trouble shooting system anomalies within the floor environment.
* Member of team responsible for assuring integrity of marketplace.