KRISTEN ACRED

731-394-6063 • kmacred@hotmail.com

Dear Sir/Dear Madam:

Having contributed to the profitability and success of organizations by developi
ng targeted marketing ideas that contribute to those organizations’ overall growth,
I am now seeking the opportunity to join a company such as yours to utilize and
acquire new skills in the Human Resource field. With more than 3 years of experi
ence providing exceptional customer service and creative strategies to various c
ompanies, I look forward to expanding my skills and feel confident in my ability
to generate superior results for your team.
My roles in the past include Assistant Manager, Customer Service Representative,
and Sales Associate. A sample of my highlights while serving in the above posit
ions includes:
• Ensuring the consistent surpassing of weekly sales goals at Kirkland’s, especially
uring the week of Aug.8-14th, which led to our store winning contest
• Increasing customer satisfaction ratings and repeat business through marketing c
redit card, email, and designer programs.
• Leading the implementation of “Yes We Can†philosophy for all customers at Kohlâ€
ning customer service scores from 70 to 80.
• Vitalizing quotas via marketing of Kohl’s credit card and email.
• Achieving Most Dependable recognition by managers.
• Driving sales over $300+ at Wild Sophistication by marketing products toward tar
get segment via modeling in fashion shows.
I am equipped with exceptional skills in the strategic development of solid cust
omer/client relations that drive repeat business and help build a strong reputat
ion for superior customer service. I plan to relocate to Georgia, under my expen
se, once I secure employment. For a more detailed presentation of my skills and
background, please review the enclosed resume and feel free to contact me at you
r earliest convenience. Thank you for your consideration.
Sincerely,

Kristen Acred

KRISTEN ACRED
731-394-6063 • kmacred@hotmail.com

Dedicated marketing, sales, and customer service professional with over 3 years
experience developing targeted marketing ideas and strategies that contribute to
growth of companies. Dependable team leader with excellent communication skills
, able to work with other employees at all levels to achieve results. Dynamic co
mpany representative, reputable for delivering exceptional customer service and
consistently increasing customer service scores. Strong education background sup
ports ability to access situations and communicate with diverse individuals of a
ny age in respectful, confidential and compassionate manner. Areas of proficienc
y include:

Customer Service • Relationship Building and Repeat Business • Communications Management
Documentation and Compliance • Inventory Management • Team Training/Orientation and Moti
vation
Sales Management • Business-to-Business Sales • Marketing Strategies • Product Placemen
chandising

PROFESSIONAL EXPERIENCE
KIRKLAND’S HOME, Jackson, Tennessee • 2010–Present
Leading specialty retailer of home décor in U.S., operating 350 stores in 37 states
.
Assistant Manager
Assist in managing all processes of store operations to maximize store sales and
profits. Ensure all customers are taken care of. Plan and execute promotional a
nd merchandising plans while maintaining presentation standards set forth by com
pany. Train and supervise strong store teams to help future growth of company. C
oordinate periodic communications with corporate personnel and other company rep
resentatives regarding store operations.
• Drove consistent surpassing of weekly sales goals, especially during the weeks o
f Aug.8-14th, which led to our store winning contest
• Increased customer satisfaction ratings and repeat business through marketing cr
edit card, email, and designer programs.
KOHL’S CORPORATION, Jackson, Tennessee • 2009–2010
Leading value-oriented, family-focused, specialty department store, with 1,059 s
tores in 49 states.
Customer Service Representative
Directed management of customers’ concerns both in-store and over phone, including r
eturns, complaints, and information regarding sales and promotions. Coordinated
logging of in-store returns in relation to revenue. Managed and documented chang
e requests from change drawer. Orientated other associates in customer service.
• Led implementation of “Yes We Can†philosophy for all customers.
• Strengthened customer service scores from 70 to 80.
• Drove quotas via marketing of Kohl’s credit card and email.
• Achieved Most Dependable recognition by managers.
WILD SOPHISTICATION, INC., Jackson, Tennessee • 2009–2010
Start-up boutique geared toward offering women affordable, stylish clothing.
Sales Associate
Managed visual appearance of store. Assisted in management of store’s revenues and s
ales. Orchestrated personal shopping experiences for customers, matching items b
ased on individual needs and building relationships that resulted in repeat busi
ness.
• Drove sales over $300+ by marketing products toward target segment via modeling
in fashion shows.
• Generated additional sales through target marketing in local VIP magazine.
KRISTEN ACRED • Page 2 • kmacred@hotmail.com
WEST JACKSON CHILD DEVELOPMENT CENTER, Jackson, Tennessee • 2007–2009
Childcare facility geared toward providing safe and happy Christian environment
for preschoolers.
Teacher/Caregiver
Provided care, welfare, safety, and security for 15+ children ages 3 to 4. Docum
ented each child’s behavior and development, and communicated daily happenings to pa
rents. Maintained documentation and evaluation requirements as directed by Depar
tment of Human Services.
• Developed and facilitated creative and effective developmental activities for en
tire group.
• Formed solid relationships with children and parents, gaining their trust and cr
eating safe and nurturing environment for them to come to.
STEIN MART, Jackson, Tennessee • 2006–2007
American chain of 268 department stores in 30 states.
Service Associate
Directed customer shopping experience and enhanced customer relationships. Manag
ed alterations of displays to advertise new merchandise throughout Ladies and Ac
cessories departments. Assisted managers with scanning inventory and markdown ad
justments toward target customer base.
• Vitalized inventory turnover by organizing and calculating new stock to achieve
customer sales balance.
• Achieved Employee of the Month (August 2006).
2005 TENTH WEST TENNESSEE DESIGNER SHOWHOUSE (LAMBUTH UNIVERSITY), Jackson, Tenn
essee • 2005
Only student-produced showhouse in U.S.
Team Leader (Student)
Developed multiple rooms. Delegated tasks to direct time management of project.
Assisted designers with alternative approaches to design.
• Generated highest business-to-business sales for ads among 20+ students.
• Led and instructed 500+ individuals, families, and professionals on process/desi
gn illustrated.

EDUCATION
Master of Arts in Education (GPA 3.9)
Union University, Jackson, Tennessee
Bachelor of Science in Fashion Merchandising, Minor in Marketing
Lambuth University, Jackson, Tennessee

TECHNICAL SKILLS
MS Windows, Office
Mozilla Firefox & Internet-Based Tools
Type at least 40-49 wpm