The attached resume will give you the details of my background, qualifications,

and accomplishments. Briefly summarized here, they include:

* Conscientious leader, with proven focus on high quality, cost-effective care,
not afraid to make the difficult decisions.
* Reputation as a creative problem solver, drawing on a broadly diversified know
ledge base and collaborative feedback to arrive at workable solutions.
* Keen global vision, informed by first-hand travel in 50 countries around the w
orld.
* Known for ability to successfully coordinate and execute multiple tasks simult
aneously.
* Articulate communicator and exceptional trainer, dedicated to preparing employ
ees for personal growth and productivity.
* Technically savvy, proficient in numerous computer programs and systems.

Thank you for your time and consideration.

Sincerely,
Kate Harrah

KATE HARRAH
145 Orleans Dr., Martinez CA 94553
kh65af10@westpost.net 510.420.1802
REGISTERED NURSE
~ Seeking opportunity to contribute rich amalgam of skills and talents in a mana
gement capacity. ~
Strong leader with proven focus on high quality, cost-effective care through ast
ute management and technological efficiencies. Reputation as an innovative probl
em solver, drawing on a broadly diversified knowledge base and collaborative fee
dback to arrive at workable solutions. Known for high degree of organization, me
ticulous record keeping, and ability to successfully coordinate multiple tasks s
imultaneously. Articulate communicator and exceptional trainer, dedicated to pre
paring employees for personal growth and productivity. Proficient in numerous co
mputer programs.
Areas of expertise and professional strength include:
Information Technology
Orientation & Training
Quality Assurance
Case Management
Discharge Planning
Nursing Management
Patient Education
Utilization Review
Project Management

Career Highlights
Improved productivity by training staff in use of mainframe and PC functions and
programs.
Wrote comprehensive teaching materials for computer classes and RN orientations.
Assisted in rollout and troubleshooting of new hospital-wide computer applicatio
ns (PARRS II).
Streamlined patient care process by developing an intake questionnaire and weekl
y checklist for case management of anorexics.
Recognized for maintaining phone contact with a suicidal caller while coordinati
ng police/EMS response for a positive outcome.
Awarded citation for going above and beyond normal range of duties, meeting a su
icidal youth outside the ER and persuading him to seek treatment.
Devised creative solutions to staffing shortages, maintaining work flow and meet
ing patient needs within reasonable time frames.
Ensured full use of resources by controlling MD schedules, equalizing types/acui
ty of cases for each doctor to allow all patients to be seen in a timely manner.
Avoided significant losses by excluding service access by non-members.
Facilitated new staff orientation and retention by providing comprehensive train
ing and writing "RN Survival Guide" for nurses working in Urgent Care.
Ensured standardization of care by writing Phone Advice Nursing Protocols as par
t of collaborative team.
Facilitated client satisfaction and employee productivity by developing efficien
t member call-back system for RNs.
Improved employee morale, combating feelings of anonymity and isolation by creat
ing Employee Appreciation Committee.
Professional Experience
Staff RN II, Outpatient Medical Office
Permanente Medical Group, Oakland, CA (2006 - 2008)
Charge RN, Urgent Care
Permanente Medical Group, Oakland, CA (2005 - 2006)
Telephone Advice RN
Permanente Medical Group, Oakland, CA (2003 - 2005)
Kaiser Permanente, Novato, CA (1997 - 2003)
Veteran's Administration, Martinez, CA 94553 (2009 - 2010)
Advice/Clinic RN
URO/ENT/OPH, Kaiser Permanente, San Rafael, CA (1988 - 1997)
MED/PED/OB/GYN, Kaiser Permanente, East Hartford, CT (1987 - 1988)
Served as liaison between hospital IT department and RNs, performing on-site com
puter troubleshooting and teaching computer classes to MDs and employees.
Functioned as on-site RN manager for medical group, overseeing eight doctors (MD
s), five clinicians, and three clerical staff, supervising work flow, and materi
als procurement.
Scheduled surgery for hospital Eye Department and performed clinical nursing dut
ies in all but ER, Pediatrics, and Dermatology.
Interfaced with numerous hospital specialty departments as Weekend Advice Nurse,
such as GI, Surgery, Plastic Surgery, Orthopedics, Nephrology, Neurology, and P
sychiatry.
Case managed young, female anorexics.
Provided patient care and advocacy through phone advice and triage at a variety
of clinics that served diverse populations such as high-risk, disadvantaged, and
after-hours.
Provided RN phone advice for OB/GYN, Pediatrics, Internal Medicine, Urology, ENT
(head and neck), Ophthalmology, and Dermatology.
Performed physical triage such as wound assessment, dermatological diagnoses, ea
ting disorder assessments, and psych emergencies.
Performed phone triage in ER.
Education
California School Of Professional Psychology, Alameda, CA
Ph.D. Program; Psychology, Clinical Psychology courses
Dominican College (now Dominican University), San Rafael, CA
Bachelor of Arts in Psychology. GPA 3.97; Magna Cum Laude; Award-winning Thesis
Tulsa Community College, Tulsa, OK
Associate of Arts, Registered Nursing

Licenses & Certifications

Licensed Registered Nurse, State of California
BLS for Healthcare Provider, American Heart Association; current
STD/HIV Educator Certificate 2003 - Current
Affiliations
California Nurse's Association; American Nursing Association