Duluth, MN 55804 (218) 525-1056 kj661b94@westpost.net ________________________________________________________________________________ _____________ OBJECTIVE: To obtain a position that will capitalize on my work experience and k nowledge. EXPERIENCE: December 2004 - current Wells Fargo, N.A. Duluth, MN Assistant Branch Manager/Personal Banker (January 2008 - current) * Coach personal bankers to achieve their sales benchmarks * Strive to promote inter-departmental teamwork. * Continue to exceed daily sales objectives set by corporate standards. * Maintain consistent personal performance as a Personal Banker which is proven by holding top position in market. Personal Banker (May 2007 - January 2008) * Promote solutions for customers' financial picture. * Exceed daily sales objectives set by corporate standards. * Process loans, lines, and home equity accounts. * Provide exceptional customer service, every customer, every time. * Excelled as Personal Banker which is proven by holding top position in market. Service Manager (March 2005 - May 2007) * Led and coached 11 individual tellers to exceed corporate standards. * Developed a cohesive and well functioning team. * Exceeded regional market standards for the teller team. * Awarded the 2006 Sales and Service Recognition trip. * Coached and developed teller sales skills on a daily basis.
Teller (December 2004 - March 2005)
* Provided exceptional customer service while conducting financial transactions. * Exceeded Teller's Gold level sales standard within first month of position. * Maintained a balanced cash drawer. April 2001 - May 2004 Brookdale Ford Brooklyn Center, MN Finance Director (June 2003 - May 2004) * Responsible for accurately calculating and processing all financial contracts. * Coached and developed finance team. * Exceeded all sales quotas set forth by dealership general manager. * Received top performer honors month after month by dealer President. Finance Manager (April 2001 - June 2003) * Secured lending for all vehicle purchases. * Sold products and services to enhance buying experience. * Exceeded all sales quotas set forth by dealership general manager. December 1998 - April 2001 Tousley Ford W hite Bear Lake, MN Sales and Service Manager (January 2000 - April 2001) * Responsible for accurately calculating and processing all financial contracts sold. * Ensuring all vehicle purchases were sold and financed while adhering to financ ial lending laws and regulations. * Coached and developed sales team. * Exceeded all sales quotas set forth by dealership general manager. * Specialized in special finance lending. Sales Representative (December 1998 - January 2000) * Secured lending for all vehicle purchases. * Sold products and services to enhance buying experience. * Exceeded all sales quotas set forth by dealership general manager. EDUCATION: 1997 University of Minnesota Duluth, MN Bachelor of Arts - Criminology and Sociology REFERENCES: Available upon request