SUMMARY

Administration
Customer service professional with 8 years experience interacting with the publi
c. Highly qualified in service-based, hospitality positions requiring an emphasi
s on customer satisfaction in a fast-paced environment. Strong team player and l
eader. A proven and verifiable record for utilizing strong technical and interpe
rsonal skills to enhance organizational efficiency and profitability. Committed
to quality performance with an ability to learn new procedures quickly.

SUMMARY OF QUALIFICATIONS
* Provided a high level of customer service and client relations based on outsta
nding communication and interpersonal skills.
* Designed comprehensive filing system, reliably filed and retrieved confidentia
l records.
* Independently researched, responded to and followed up on requests from manage
ment personnel.
* Demonstrated ability to meet the needs of patrons, dependable, hard working, r
eliable, and punctual.
RELEVANT EXPERIENCE
Telephone Communications
* Excellent communication skills
* Ability to use outstanding verbal skills and speak clearly and professionally
* Bestowed awards for excellent service and customer satisfaction through qualit
y assurance telephone monitoring due to using my verbal skills
EMPLOYMENT HISTORY
Marketing Associate - 2006 to 2008
Verizon Wireless, Folsom,CA
Responsible for sale of wireless merchandise to customers in an inbound calling
center. Organized orders using computers and computer systems specifically desig
ned for the company. Using software and computer applications. Assist customers
with questions regarding wireless products purchased and answered any questions
regarding wireless products. Provided over the phone support to customers regard
ing wireless products.
* Consistently led a team of 10 team members, daily, to reaching monthly quotas
* Consistently grew revenue and profits in a rapidly changing environment throug
h aggressive sales skills, persistent follow-up, and relationship-focused accoun
t management.
* 100% or more of required quota reached on daily basis
Customer Service Representative - 2005 to 2006
JC Penney Customer Service Center, Sacramento,CA
Responsible for sales of clothing/retail merchandise to customers in our inbound
calling center. Placed orders using computers and computer systems specifically
designed for the company. Using software and computer applications. Assist cust
omers with questions regarding retail products purchased and answered any questi
ons regarding products.
* Organized and concealed confidential information such as Credit Card/Debit num
bers.
* Achieved recognition as one of the centers Top 10 representatives for performa
nce on a monthly basis
Line Coordinator - 2003 to 2004
Chipotle Mexican Grill, Sacramento,CA
Serve hot and cold food from a hot and cold serving table. provide rapid and acc
urate service during lunch and dinner rushes. Prepare food for the business day
and provide. Handle cash and credit/ATM transactions. Face to face interaction w
ith customers
* Received 5% raise in income within six months of start date due to outstanding
performance
* Ability to handle fast paced environments
EDUCATION
H.S. - 2001
El Sereno Independent Study, Sacramento,CA
GPA: 2.7
H
H.S. - 2010
Winterstein Adult Center , Sacramento, CA
GPA: 3.33
SKILLS
* Systems Knowledge:Using Microsoft Windows
* Typing:30+WPM
* Communication Skills:Ability to follow instructions well and make decisions wi
th little and no supervision, Developed telephone communication skills, Able to
work in fast-paced environment