Michael Hughes

1137 Ladera Ln
Gardnerville, NV 89410
Phone: (775) 671-6710 Email: mh67013a@westpost.net

CAREER SUMMARY
Skilled and highly effective professional with exceptional troubleshooting, comm
unication and customer service skills.

CAREER EXPERIENCE
2006 AIR MIDI MICROS - Gardnerville, NV
Present Reseller of micro remote control airplane products
* Website programming - Airmidimicros.com
* Sales, marketing, order processing, and accounting
2001 to BRIGHTSTARLAM.COM - Rancho Santa Margarita, CA
2006 Reseller of laminating and photo ID supplies
* Designed and created company website using HTML, Photoshop, and shopping cart
software.
* Performed accounting functions using QuickBooks Pro software.
* Utilized an Internet search placement program to increase exposure, customer b
ase and sales.
* Increased sales 55% by creating new customers through direct mailings and phon
e calls.
2000 to REYNOLDS & REYNOLDS CO. - Irvine, CA
2005 Lease Compliance Specialist (00-05)
* Processed customer service requests by researching vendor guidelines and state
regulations, then recommending the appropriate action to complete request.
* Created 75% of new vendor auto lease calculations and documentation since 2000
.
* Modified existing calculations for new vendor lease programs using UniVerse Ba
sic on UNIX-based system.
* Maintained lease calculation database and documentation for over 150 lease com
panies.
* Improved documentation procedures in Lease Compliance department by eliminatin
g unnecessary steps which saved department 15% in paper costs and employee time.
* Validated lease calculations and lease agreement forms received from internal
departments before updating databases.

1998 to TOSHIBA - Irvine, CA

2000 Programmer Analyst
* Supervised Y2K programming changes for application in Manufacturing department
.
* Programmed VBA programs for company buyers which used manufacturing data downl
oaded from an AS/400 system and formatted data on Excel spreadsheet per user spe
cifications.
* Assisted in development of Manufacturing intranet web page using HTML, and Jav
aScript.
Michael Hughes
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* Programmed new calculations for projects and software support using RPG III, a
nd RPG IV with embedded SQL on AS/400 system.
* Created work order completion reports for departmental managers.
1989 to REYNOLDS & REYNOLDS CO. - Irvine, CA
1998 Project Owner (97-98)
* Project Owner for the federal Regulation-M software changes for several lease
vendors.
* Created new, and modified existing lease calculations needed to adhere to the
federal Regulation-M lease standards.
* Programmed new lease forms, and created project implementation instructions ne
eded to complete the Regulation-M requirements.
Software Programmer (89-97)
* Produced over 100 finance and insurance (F&I) software packages for auto deale
rships using UniVerse Basic on UNIX system.
* Assisted company field personnel during installation of computer system and so
ftware.
* Modified customer F&I programs after installation to ensure smooth transition
to new computer system.
* Selected Service and Support Quarterly Recognition Award winner in second quar
ter of 1993.

1985 to LAMINEX, INC. - Reno, NV; Sacramento, CA; Lake Forest, CA

1989 Sales Representative (86-89)
* Received dealer development award in 1987.
Customer Service Rep. (85)
EDUCATION
University of Nevada - Reno, NV - B.S. Business Administration
University of California - Davis, CA
Computer Studies and Data Processing
University of California - Irvine, CA
Advanced Software Technologies Certificate with an emphasis in Windows Applicati
on Development; (classes in Visual Basic, Database Programming and ActiveX Contr
ols, C++, UNIX, XML, DHTML, and JavaScript)
Web Design University - Des Moines, IA (Online)
Photoshop, JavaScript, Web Design, FrontPage
IBM Teach - Los Angeles, CA
AS/400 Concepts and Facilities, and RPG IV Programming
Gemological Institute of America - Carlsbad, CA
GIA Diamonds Graduate
ProSchools - Online
Nevada Life and Health/Disability Insurance
Nevada Life and Health insurance license. Effective 02/04/2010
Nevada School of Insurance - Reno, NV
Property and Casualty Insurance license. Effective 02/04/2010