Joaquin Hernandez-Rico

1633 Hilton Head Drive, Naperville, IL 60563

630-946-6755 joaquin@jhrico.com
Sr. IT LEADER -- EFFICIENCY EXPERT -- PROJECT MANAGER
Solid history of leading the design, deployment and support of advanced business
solutions, and building and managing IT operations for high-growth organization
s. ** Successful track record of providing both strategic and tactical expertise
across the technology and business spectrums: software development, networking
and security; business analysis/development, process efficiency, and general ope
rations. ** Especially skillful in analyzing problems and opportunities, designi
ng cost-effective long term solutions, marshalling internal and external resourc
es, and implementing those solutions on time and under budget -- exceeding requi
rements and expectations, and matching corporate objectives. ** Natural communic
ator and team leader with strong motivational skills and ability to build, produ
ce, and succeed.
Extensive professional skills and experience, including:
* Business Analysis & Strategic Planning
* Process Improvement / Six Sigma Methods
* Cost Analysis & Budget Management
* Hiring, Training, Coaching & Team-Building
* Project Management & Systems Operations
* Contract Negotiation & Equipment Procurement
* Managing Software Development Lifecycles
* Bilingual Documentation (English/Spanish)
Professional Background
TMSi Logistics/PARCELite Solutions (Leading 3rd-party logistics and technology p
rovider) 08/2006-05/2010
-- Director, IT Systems & Support Oak Brook, IL (07/2008 - 05/2010)
* Created the 3-year IT Strategic Plan including short/long-term budgets, ROI an
alysis of capital expenditures, capacity management and staff growth. Also Imple
mented tools and procedures to track and manage an annual IT budget of over $3MM
. All strategic initiatives implemented on time, and both Capital and Operationa
l expenditures managed at 5 to 10% under budget.
* Led various technical initiatives that included business justifications, vendo
r selection, contract negotiations, project management and technical involvement
. Increased bandwidth by 50% and network efficiency without increasing cost, red
uced storage waste by 30% and increased system uptime to 99.8%
* Turned an ad-hoc group of 7 technical support individuals into a formal IT dep
artment responsible for managing the IT Infrastructure and end-user support. Ap
plying Six Sigma concepts, created processes and procedures that measurably redu
ced by 30% the solution times of service requests for over 500 users.
* Formulated Policies and Service Level Agreements in partnership with all busin
ess units. Created an IT Scorecard showing quantifiable data on IT performance t
o SLA's.
* Key player in securing the outsourcing contract of all IT services for a Fortu
ne-500 Company's largest distribution site. Created and successfully managed th
e transition project including the IT infrastructure and operations procedures n
ecessary to manage over 100K SKU's using SAP's WMS modules.
* Developed end-to-end, distributed solution for KPI and BI reports, including d
ata acquisition from multiple sources (EDI, XML, SQL), analysis/modeling and out
put in the form of reports and real-time graphical dashboards.
-- Manager, Branch Systems Phoenix, AZ (08/2006 - 06/2008)
* Led the analysis, design and development of the core shipping system. The resu
lt was a high-availability, resilient and scalable system with individual data-c
ollection, processing and data warehousing components.
* Designed and implemented procedures for handling 150k+ packages/day, according
to USPS rules and regulations; resulting in 100% on-time departures and more th
an 99.9% accuracy. This model made the division self-sustaining in 3 months and
ROI realized in 6; growth from 0 to $80MM in sales in just 2 years.
* Created the operational platform necessary to optimize $70MM per year in shipp
ing and transportation costs. The results directly contributed to an increase b
y 2% on the net gains for revenue of $80MM+ /yr.
* Project Manager for all facets of facility start-ups, including the design and
installation of handling systems and IT infrastructure. All start-ups on time a
nd at least 5% under budget.
* Developed operations performance metrics and models for throughput, quality an
d production and transportation costs. This allowed for near-real-time managemen
t of resources across the Supply Chain.
APX Logistics / RR Donnelley Logistics / CTC Direct (parcel shipper) 10/1997 -
05/2006
-- Technical Operations Manager Phoenix, AZ 02/2004 - 05/2006
* Led multiple Six Sigma implementations across the entire organization. Includ
ing Quality initiative for Software Development, Customer Billing/Invoicing and
Call-Center Efficiency improvement amongst others.
* Business and Technology leader through four Mergers/Acquisitions, including in
tegration of business and IT operations. Re-engineered the IT Support Desk and n
etwork infrastructure for the changing 24x7 organizations. All projects complete
d within budget and schedule and with zero impact to customers.
* Active role as liaison between Operations and IT. Developed standard operating
procedures & training materials and conducted training workshops, which reduced
errors and calls for support by 50%.
* Managed the replacement of Postal Manifest software at 30 sites across the cou
ntry, including the necessary hardware, software, and procedural changes, and pe
rsonnel re-training.
* Led the re-engineering of the procedures involving automatic parcel sorting eq
uipment at various sites, resulting in a 30% reduction in "jams" and recirculati
on.
-- Sr. Systems Specialist Phoenix, AZ 10/1997 - 02/2004
* Managed all aspects of site startup projects, including technical project mana
gement and the leading of teams of up to 30 individuals in multiple locations.
Streamlining of processes and application of proper project management methods r
esulted in a reduction of setup time from 2 months to 3 weeks
* Standardization of procedures for system and application updates (Unix/QNX), e
stablishing the initial Quality Control and Change Management procedures and int
egration testing. Virtually eliminated roll-backs of production systems.
* Developed and implemented business solutions that utilized both technical and
operational procedures. In one specific example, the solution resolved billing p
roblems and allowed for the recovery of $1.5MM in just the first five months, wi
th an annualized potential of $3.2 MM.

Consulting & Contract Assignments (Systems Development & Process Improvement)

05/1993 - 10/1997
* Designed and developed the data transfer and conversion routines used by a nat
ional bank for data transfers between a new PC-based credit-scoring system and t
he institution's legacy data repository.
* Designed and developed a complete ERM/WMS solution using legacy components (No
vell Netware 3.1, FoxPro 2.5) for an electrical components company with 3 locati
ons, 20K SKUs and hundreds of transactions per day.
* Led the conversion to electronic processing of bookkeeping and accounting proc
esses for a large accounting firm handling approximately 500 clients. Included i
nstalling and managing the networked environment as well as training the firm's
staff of 6 CPA's and 9 assistants.

Technical Knowledge
Productivity & Business Tools: Microsoft Office (Word, Excel, PowerPoint, Outloo
k, Visio and Project), Minitab, SAS, Photoshop/Gimp. Six Sigma Process Improvem
ent, ITIL, COBIT, SOX, HIPAA.
Hardware & Infrastructure: HP equipment, structured cabling, server room design,
LAN/WAN technologies (TCP/IP, IPSec, MPLS), Cisco equipment, Nagios, Windows 20
00/XP/2003, Linux, FreeBSD, VMware, NetApp. Working knowledge of Active Director
y, SharePoint and Exchange. Experience in system security mechanisms including f
irewalls, access control, IDS, spam and web content filtering, anti-virus and ne
twork-level security methods. Video-conferencing (Polycom) and voice communicati
ons (VoiP, PBX).
Programming, Web & DB Technologies: Apache, MySQL, MS SQL, HTML, CSS, XML, JavaS
cript, PHP; C/C++, PERL, Shell (Korn) scripting. POS, E-commerce, shopping carts
, credit card payment gateways. Familiarity with legacy programming languages s
uch as COBOL, Pascal and 386 Assembly.
Education & Training
B. A. - IT & Mathematics, magna cum laude, Ottawa University, Phoenix, AZ 2004.
Six Sigma Green Belt, RR Donnelley Logistics, 2003. Black Belt certification exp
ected (ASQ) November 2010
SAP Basis & Security: Certification expected August 2010
Additional studies in Advanced Statistics, PMP, Industry standards (ITIL, COBIT)
and courses leading to an MBA with focus in International Businesses.