Beruflich Dokumente
Kultur Dokumente
DONLON
16 Mapleleaf Drive
Nashua, NH 03062
603.891.0617 rd687074@westpost.net
SUMMARY
A dedicated, highly organized Support Engineer, recognized as an outstanding tea
m member, as well as an independent worker. Effectively leverages network exper
ience with Windows 98/NT and PC Support. Demonstrated ability to coordinate and
complete projects efficiently within planned time frames, in a fast-paced ever-
changing environment. Proven ability to communicate and develop effective worki
ng relationship with customers and internal technical and administrative personn
el.
PROFESSIONAL EXPERIENCE
OCE BUSINESS INC. WELLSLEY MASS
2008-2010
SUPERVISOR
Manage second shift staff responsible for on time accurate processing and scanni
ng of time sensitive financial materials and data meeting or exceeding service a
nd quality standards.
COMMUNICATION
Responsible for all escalations including answers questions, solving problems a
nd providing solutions to site operators and internal clients
* Generate monthly reporting for Scanning operations performance.
* Communicates with site operators to ensure client deadlines are met.
* Coordinate quarterly service histories from service providers and provide Quar
terly Business Review analysis/reports to client.
OPERATIONS/QUALITY CONTROL
* Monitors data streams sent to the center from other locations and actively see
k ways to improve efficiency and quality of workflow.
* Monitors queues to ensure proper resource scheduling.
* Operate all scanners and train other center operators in the proper usage of a
ll scanning equipment.
* Performs systems administrator and maintenance tasks for scanners.
* Establish and maintain Disaster Control policy/process and coordinate implemen
tation with outside service providers.
* Develops and maintains all center forms and logs to monitor activities, errors
, issues and volumes. Evaluate log data to identify areas for improvement.
* Responsible for maintaining all center scanning equipment to manufacturer stan
dards. Interface with vendor to schedule standard maintenance tasks and ensure
equipment uptime to support service standards.