Leticia TyShalle M Reed

7190 Calvine Rd Unit 17

Sacramento CA 95823
(916) 405-6103
(916) 889-1908

OBJECTIVE: To obtain a position as a Customer Service Representative

in a call center environment.
EDUCATION: Certified Nursing Assistant/ HHA; Certificate, January
2003
San Francisco City College, San Francisco, CA
Medical Assistant; Certificate, August 1996
Western Career College, San Leandro, CA
AREAS OF EFFECTIVENESS
Medical Office Skills
Medical Terminology
Anatomy/Physiology
Patient Billing
Scheduling
Medical Records
Medical Transcription
Technical Skills
Utilizing Microsoft Office 2007, including Word 2007, Excel and
PowerPoint in a Windows and XP / Novell Network Environment.
Typing 50 wpm using IBM Electronic Wheelwriter III, V, VI
typewriters.
10-key by touch.
Transcribing dictated letters and reports from rough draft copies.
Implementing clerical typing skills to type business letters,
reports, an various manuscripts and tables.
Word-processing to input material, store it, make corrections, and
print out finished business communications.
Practicing proofreading techniques.
Organizational Skills
Compiling and ordering inventory.
Filing documents alphabetically and numerically.
Checking, sorting, and verifying sales slips.
Handling all phases of incoming and outgoing mail process.
Communication Skills
Knowledgeable of Modern English used to write business letters.
Answering and directing calls for multi-line telephone system.
Directing and assisting visitors at front desk and solving problems as
necessary.
WORK RELATED EXPERIENCE
Job Assignments
Customer Service Representative/ Offline Service Call Center at TXU
Energy Co Adecco
Temporary Employment Agency>>> Irving, TX
April 2009 - March 2010
Office Clerk/ Customer Service Representative/ Call Center
Adecco Temporary Agency>>> Rancho Cordova, CA
February 2000 -April 2009
Home Health Aide/ CNA
In-Home Support Services>>> San Francisco, Sacramento, Vallejo, CA
February 1997 - October 2008
Front End Cashier/ Customer Service
Walmart>>> Lancaster, TX
October 2008 - June 2009
Reservation Agent/ Customer Service Representative/ Call Center
Reserve America>>> Sacramento, CA
February 2008 - September 2008
Night Auditor
RGIS>>> Sacramento, CA
December 2007 - February 2008
Customer Service Representative/ Call Center
Fufillment Plus/ Southwestern Bell Co/ ATT>>> El Dorado Hills, CA
October 2004 - June 2006
Home Health Aide/ CNA
Hospice By The Bay >>> San Francisco, CA
April 2003 - September 2003
Collection Specialist/ Customer Service Representative
Chase Receivables>>> Sonoma, CA
May 2002 - July 2002
Cashier/ Customer Service Representative/ Assistant Manager
Advance Til Payday>>> Sacramento, CA
June 2000 - May 2001
Cashier/ Customer Service Relations
McDonalds>>> Vallejo, CA