JOYCE MCKINZIE

3518 Balsam Tree Drive, Charlotte, NC 28269

(704) 948-0908 or (704) 649-3285 (cell)
jm68954a@westpost.net
________________________________________
PROFILE:
Accomplished, self-motivated professional offers exceptional leadership, project
management, and client management skills, coupled with an in-depth knowledge in
security management within the financial field. Highly perceptive; accurately
identifies and targets specific needs. Dependable, dedicated, and focused on pr
oviding excellent and timely customer service. Detail-oriented, well-organized,
problem-solver and successful troubleshooter.
Expertise in the Following Key Areas:
Information Security & Privacy
Anti-Money Laundering
Project Coordination/Implementation
Fraud Investigations Bank Secrecy Act Compliance Rules & Regulations
Risk Management Suspicious Activity Reporting Authentication /Passwords

Information Technology
Microsoft Office, Lotus Notes 6.0, Outlook 2000, Information Security Awareness,
Tivoli, Top-Secret, RACF, Top-Secret, TSO, CICS, & IMS, TPX, Control SA/iChange
Password, PICCT Database System, Computer Forensics, Lexis Nexis, Corporate Im
age Workstation, Newton Wire System, Loss Management, EDev, Rumba Mainframe, and
PDF Files.
CAREER HIGHLIGHTS:
*Gained hands-on experience in security field managing and maintaining accounts
and staff supervision.
*Recognized and awarded numerous times within the company for exceeding goals.
*Promoted within company several times for excellent performance reviews.
*Known to provide excellent customer service for going beyond the call of duty.
*Consistently maintained compliances and safety standards, as well as risk manag
ement.
*Supervised and trained employees and delegated work assignments to meet daily g
oals.
*Built excellent relationship with people at all levels including customers, co-
workers, and managers.
*Coordinated and managed various projects, while completing all projects on or b
efore the deadline.
*Served on various committees, participated in cost-savings and project enhancem
ent activities.
PROFESSIONAL EXPERIENCE:
Wachovia Bank, Charlotte, NC 07/2006 - June 2009
INVESTIGATOR
*Protect bank from financial crime exposure by investigating fraud referrals, ma
king inquiries, gathering evidence for analysis and present findings in support
of management's ability to make informed decisions.
*Detect and prevent fraud / losses by monitoring customers' activity in line wit
h their profiles, ensuring any new business meets the required standard while en
suring all legal and regulatory requirements are met throughout the relationship
.
*Identify suspect internal / external criminal activities, with a primary focus
on money laundering.
*Bank Secrecy Act and implement appropriate compliance risk management controls
to minimize and/or eradicate any loss to the bank.
*Maintain a positive, professional image that reflects well on the overall organ
ization; demonstrate ability to work well in a team oriented environment while m
aintaining ability to work and make sound decisions independently when necessary
.

Joyce McKinzie
Page Two
________________________________________
Wachovia Bank - experience continued
Transition Role Manager Consultant
Worked on the Platform Access Control segment of the Information Security Residu
al Risk (ISR3) program.
*Provided detailed technical expertise to Human Resource Management and CIO Repr
esentatives.
*Consistently supervised, tracked, and managed Technology Services and completed
projects in a timely manner.
*Cleaned existing excessive TSO access and established a sustaining process. Fa
cilitated and managed PAC processes and tools.
*Reported weekly metrics and data analysis to senior management. Worked closely
with IT and business personnel to conduct directly level platform access permis
sion review, analysis, and remediation.
Sr. Business Analyst Consultant
Conducted directory-level platform access permission review, analysis and remedi
ation, in conjunction with IT professional and business personnel. Provided det
ailed technical analysis documents, as directed by the project manager. Ensured
that requirements are fully analyzed and translated into designs which consiste
nt of across the technology platform and in alignment with overall direction, st
andards and guidelines.
*Served as a part of a project team accomplishing the project goals for request
account process, approved account process, provision account process, and report
/review account process.
*Demonstrated knowledge of and familiarity with industry laws and regulations ma
ndating information security and information risk management requirements e.g.,
HIPPA, Sarbanes-Oxley, GLBA, etc.
*Created conceptual and technical designs and assisted in implementing and testi
ng the designs into the production environments that enhanced production goals.
* Received certificate of appreciation from the Information Security Residual Ri
sk Project Team.

Bank of America, Charlotte, NC 02/1990 - 05/2006

Accomplishments:
*Associate of the Year for providing outstanding Customer Service and Support.
*Recipient of the Treasury Management Support Award in appreciation of the contr
ibutions made during the development of Treasury Management Support rewards and
recognition program.
*Recognition Program Recipient and Star Card Employee for providing outstanding
customer service.
*Received Outstanding Leadership Award.
*Received 5,000 rewards points for receiving 11 Spirit cards for going over and
above in assisting clients.
*Supported the Model bank transition and assisted with training Fleet associates
.
*Participated on the AMS Web Migration Team and participated in writing the Main
frame Mission Statement for Corporate Information Security web site.
Data Security Sr. Analyst/Assistant Vice President
Performed Data Security RACF and Top-Secret Administration using multiple securi
ty products to all internal and external units. Provided security problem resol
ution on multiple environments. Provided level two (2) phone support and after
hours on-call support for security related issues.
*Provided access control requirements for decision processes, use of centralized
security services and authorization system controls.
*Provided authentication security requirements for identification and verificati
on of users and systems application processes.
*Produced monthly status report for distribution to senior management.
*Performed Disaster Recovery Testing for Mainframe Racf systems.
*Supported and managed over 200 Security Point of Contact profiles.
Data Security Client Support Team Leader/Assistant Vice President
Served as a liaison between clients and Security. Analyzed and reviewed security
breach notifications. Resolved and guided clients in resolving low-level securi
ty issues, i.e., password resets, spam, viruses, firewalls, etc., and reported h
igh-level security breeches to the Security Investigations Team, including fraud
and other criminal concerns.
*Analyzed incident reports to determine the severity of the security breech and
determined the level of the incident.
*Wrote reports for the Security Investigations Team and researched, collected, g
athered, and collated information for the Security Investigations team from the
mainframe, as well as interviewing the client who initiated the security inciden
t report.
*Other positions with Bank of America - promoted several times
*Data Security Analyst II/Officer - Business Express PC Analyst - Accounts Payab
le Research Rep - Loan Administration Assistant

EDUCATION:
University of North Carolina, Charlotte, NC
GRADUATE CERTIFICATION PROGRAM - Information Security Principles & Practices Cur
rently Attending
Wingate University, Wingate, NC
Degree: Bachelors in Business Administration
TRAINING: Attended several training and seminar classes: Anti-Money Laundering,
Code of Ethics and Compliance, Information Security and Privacy, Information Se
curity Awareness, Access Control & Architecture, Measuring for Quality, Project
Management I, II, III, and Personnel Basics for Leaders, Business Management, Co
mmunication Management, Human Resource Management, Business Law, Winning Leaders
hip Skills, and Facilitation Skills.