OBJECTIVE: A position with an organization seeking an extraordinary record of ge

nerating new business, exceeding sales targets and customer expectations, while
providing world class service.
QUALIFICATIONS : Over 25 years of sales and service experience within the automo
tive and motor sports industries including auto concierge services. Hard workin
g, efficient self starter with superior communication skills . Extreme attentio
n to details, highly organized, problem solving ability, works well with others
or able to do solo time sensitive projects. High production levels are a resul
t of careful, thorough research and execution. Extensive training in sales, cu
stomer service, marketing, along with good business sense, strong computer skill
s ( ADP , REYNOLDS & REYNOLDS ) and math aptitude. Very creative with ideas ai
med at promoting business growth and increasing profits. Unsurpassed thinking
outside the box when needed. Also experienced in mass communication. advertisi
ng, promotion, and sales support with a keen eye towards customer satisfaction.

SITE MANAGER Managed day to day operations of Service Valets and Detailing de
partments for three Mercedes Benz dealerships. Hired, trained new team members
to provide world class service, streamlined processes to increase productivity,
expedite customer service, enhance service drive experience for guests, handled
all paperwork, did weekly payroll, maintain budget of hours for 50 employees. R
e-organized service parking lot and rental car area for improved traffic flow du
ring busy and slow periods. Ensured vehicles were cleaned before customer pick u
p or delivered, helped coordinate loaners, rental cars VIP "red carpet areas, sh
uttled clients, resolved issues, tracked keys, and monitored location of vehicle
s from moment they arrived at dealership to customer pick up. My team was first
to ever score 100 % when secret shopped. (2008)
LOGISTICS COORDINATOR / TIRE & FUEL MAN FOR 6 CAR FERRARI RACE TEAM Handled fu
el and tires on race day at tracks for 6 car Ferrari Challenge Teams. Set up an
d break down pit areas, oversee tire inventory, organized tires for qualifying,
races, dry weather, rain and helped prep race cars, apply sponsor decals, clean
and wax before races, coordinate paperwork, credentials, parts runner at track
s, serve food and beverages for drivers., teams, VIP guests. At race shop help
with any needed task. We won championship in our class that year. (2007)
ASSISTANT SERVICE MANAGER FERRARI / MASERATI DEALERSHIP - Book appointments
for service department, handled phones, write up all repairs, maintenance, disp
atch work to technicians, book repair orders when work completed, ensure techs w
ere flagged properly and paid, did weekly payroll, coordinate all flatbed pick
up and deliveries, handle loaner and rental cars, work with warranty dept and fa
ctory reps to resolve issues. Attend company sponsored races and functions at l
ocal race tracks to help clients enjoy play days. Deliver cars when needed. Wo
rk with sales and parts dept. to increase business and profits. Company had its
BEST year ever in 25 year history !!! (2006)
2000 - 2004 AUTOMOTIVE CONCIERGE - DETAILING / PICK UP AND DELIVERY Assisted
clients with high end luxury vehicles that needed maintenance, cleaning, being
driven after sitting idle for periods of time, take to dealerships, private sho
ps, prep for concours shows, Barrett Jackson auctions, transport back and forth
for winter / summer seasons. Detail for custom shows, won awards in many clas
ses of exhibitions.
1997 - 2000 SALESMAN - SALES MANAGER SPECTRA DISTRIBUTING
Given 50 "bottom of the barrel" accounts to start with and developed to more tha
n 300 worldwide within a years time becoming number one salesman. Expedited cus
tomer orders for wholesale division of high end collectible diecast racing cars
and plastic model kits. Diverse range of product from muscle cars, street cars,
concept cars, motorsports including NASCAR, VINTAGE INDY CARS , F1 , CART. Cr
eated new ideas and marketing strategies to expand our small companys presence.
 Initiated idea to participate at various Motor Sport and Gift shows bringing in
over 100 new accounts alone. Successfully orchestrated VIP suite rental to ent
ertain our clients at Lowes Motor Speedway in Charlotte, N.C., thanking them fo
r their business. Was personally commondated by company president and clients.
Attended various race related events and charities to increase to increae busin
ess and give back to community. Exhibited in car shows, gift shows, and at N.Y.
Toyfair to unveil new products and write orders. Our Carousel 1 vintage INDY d
iecast was a big hit at the annual Toy and Hobby show in Chicago. ( 1998 ) Promo
ted to sales manager in March of 1999
1993-1997 HENDRICK IMPORTS BMW / PORSCHE / LAND ROVER - SERVICE CONSULTANT
Handled all customer vehicle needs from write up to final paperwork and vehicle
pick up, including required maintenance, repairs, recalls, warranty work, emerge
ncy tow-ins. Dispatched work to technicians, invoice repair orders, code warran
ty for labor ops and proper time with repairs, made sure proper parts billed out
, correct quantities of fluids, and made sure vehicle ready and cleaned as promi
sed. Maintain CSI scores to exceed targets for bonus.
APPOINTMENT MANAGER & LOANER CARS Scheduled all customer appointments in advan
ce if loaner car needed, appts without loaners, as well as tow-ins, drive ins an
d emergencies. Arranged for roadside assistance when needed, tow trucks or fl
atbeds, reserve alternate transportation pick up customers or drive them home in
their vehicles as needed. Filled in for shuttle and limo driver when necessary
. Provided RED CARPET VIP service !
SPECIAL ORDER PARTS COORDINATOR BMW / PORSCHE / LAND ROVER
Rebuilt dormant Special Order Parts department by reorganizing entire process an
d streamlining paperwork to increase parts sales, get customers back in who had
parts on order to complete repairs and restore customer satisfaction and CSI sco
res for target bonus levels. Realized monthly parts bonus incentives and also i
ncreased warranty bonuses by reducing turn around time for warranty part return
deadlines, previously missed due to lost parts or untagged parts. Awarded $200
bonus my first week in that dept for incredible restructuring of special order p
arts mess !!
1990-1993 MADAME ALEXANDER DOLL CO. MANUFACTURERS REP. Handled over 300 account
s in four southeast states ( N.C. / S.C. / Va. W.Va ) for a high line collectibl
e doll company in New York. Other related lines were Kaiser doll stands, ERTL
Toys, Canterbury Teddy Bears. Called on customers in their stores after new dol
ls were introduced at N.Y. ToyFair. A nice mix of small, medium and large mom
and pop shops as well as bigger chain of dept stores. Attended many trade and g
ift shows to expand business, performed doll and teddy bear seminars at customer
s local doll shows and at Disney conventions. Chaperoned International designer
around the territory. Researched and qualified new leads to develope new accou
nts. Always met or exceeded targets for quarterly bonus.
1988-1990 RALLYE MOTORS MERCEDES BENZ BMW, ROLLS ROYCE , LEXUS SVC. PORTER,
Performed same duties as above in Hendrick Imports. Started as service dept po
rter for outside lot. Organized service lot for customer cars, VIP area, loaner
s. Promoted to Supervisor after 6 months of team of valets. Detail cars and d
eliver to customer place of business or residence. CSI Bonuses for outstanding
Customer Service
.
1984-1988 SOLD NEW AND PRE-OWNED FOREIGN AND DOMESTIC VEHICLES, LEASED ALL MAKES
AND MODELS OF CARS,
Sold vehicles over phone and to walk ins. Qualified customers needs, finances a
nd worked deals for new and pre-owned depts. Also did finance and insurance, af
tersales, undercoating, rustproofing, delivery, and trade in values. Assisted m
anagers in new inventory orders, special package models, decorating showrooms, p
utting bows on vehicles for seasonal promos or special birthday delivery surpris
e. Helped at auctions and new car shows.
EDUCATION
College graduate - Degree in Automotive Technology
High School graduate - Diploma
OTHER POINTS OF INTEREST & HOBBIES
APRIL 2000 WORKED AMERICAN LEMANS RACE(CHARLOTTE, NC) SERVED AS POINTER FOR TV
WORK ON SPEEDVISION
BARTENDER AT NASCAR RACES ( HENDRICK MOTORSPORTS VIP LUXURY SUITE ) AT LOWES MOT
OR SPEEDWAY SINCE 1993
DRIVE LEGENDS RACE CARS IN PARADES & PARTICIPATE IN CHARITY AUCTIONS FOR NASCAR
PARTNERS IN THE COMMUNITIES.
COMMISSIONER OF FANTASY FOOTBALL LEAGUE WITH 12 TEAMS SUPERBOWL CHAMPS 95 / 200
4 / 2006 / 2007
OWNER OF FANTASY NASCAR WINSTON CUP TEAM
PREVIOUS CARS OWNED 70 CHEVELLE SS 454 LS-6 ( AWARD WINNING FEATURED IN CAR CR
AFT MAGAZINE NOV. 1978 FINE LINES ARTICLE / 4 OTHER CHEVELLE BIG BLOCKS 70 & 72
/ 72 Z/28
69 427 CORVETTE , 86 IROC Z/28 , 87 IROC Z/28 , 88 CHEVY MONTE CARLO SS , 96 D
ODGE RAM INDY 500 P/U / 01 CORVETTE