Patrina Walker

Denver, Colorado * (303) 931-8362 * pw5d7994@westpost.net

SALES ~ACCOUNT MANAGEMENT
Information Technology * Cloud Computing * Telecommunications
Dedicated professional with fifteen years of experience in sales and account man
agement. Strong organizational and analytical skills with ability to manage hig
hly detailed, large scale projects. Experience in technology/product launch and
market expansion. Knowledgeable business partner with consultative approach.
Sales Development * Business Development * Information Technology * Project Mana
gement Client Relations * Negotiations * Solution Selling *Product Management *
VoIP * VPN
RELEVANT PROFESSIONAL EXPERIENCE
Hosting.com, Denver, CO Feb. 2009 - May 2010
Customer Retention Specialist / Account Executive
Global provider of enterprise-class IT infrastructure solutions, services and fa
cilities. Responsible for prospecting, qualifying and closing cloud, dedicated,
small collocation and value added service sales opportunities.
* Maintained outbound call volume in excess of 25 calls per week
* Achieved 7+ new customer engagements each week
W.W. GRAINGER, Broomfield, CO March 2007 - May 2008
Account Relationship Manager
Fortune 500 company with 2006 sales of $5.9 billion, serving 1.8 million custome
rs across North America and China. Manage portfolio of 330 accounts. Responsibl
e for building and sustaining customer relationships; lead generation and conver
sion; sales planning and administration.
* Increased customers spend, loyalty and retention by employing Dimensions of Pr
ofessional Selling (DPS) skill to uncover customer needs and develop cost effect
ive solutions.
* Contribute to company's attainment of growth and profitability goals by develo
ping sales plans that position Grainger's value proposition.
* Collaborate with Marketing to implement and administer national sales promotio
ns.
INTERCALL COMMUNICATIONS, Louisville, CO Aug. 2003 - Feb. 2007
(Formerly Raindance Communications)
National Account Coordinator, April 2006-Feb. 2007
Division of West Corporation serving 400,000 individual conference leaders aroun
d the globe with a range of services that include audio, event, web and video co
nferencing solutions. Responsible for new business development and increasing ma
rket penetration.
Patrina Walker * (303) 931-8362 * pw5d7994@westpost.net
* Partner with clients to upsell web conferencing solutions to new users by asse
ssing needs and objectives and presenting strategic solutions.
* Successfully networked internally and externally to gain interest and revenue
growth in three of the nation's top Fortune 500 companies.
* Attain and exceed required number of calls per company, per day. Required to
make 25 but consistently made 35.
General Business Account Manager, Louisville, CO, Oct. 2005-April 2006
Responsible for growing business, and negotiating price changes.
* Renewed contracts for greater than 2000 accounts.
* Collaborated with key decision makers and C-Level executives to demonstrate, t
rain and facilitate new services.
Account Executive, Louisville, CO, Aug. 2003 - Oct. 2005
Responsible for managing and growing base of $250,000 in six Northwestern states
.
* 2004 President's Club Award
* Leveraged relationship with University of Colorado at Boulder to establish an
account with the National Science Board; selected as provider for NSB quarterly
meeting with elected official Mark Udall as speaker.
* Attained monthly revenue growth of $5,000 + per month. Successfully maintained
150 accounts and $130,000 in business.
GLOBAL CROSSING, Westminster, CO Dec. 2000 - May 2003
Video Conference Coordinator
* Managed all facets of address preparation including meeting test, network capa
cities, equipment capabilities/features, and quality.
* Led several problem resolution teams which resulted in improved processes and
client satisfaction.
EARLIER EXPERIENCE
* Fisher Chevrolet, Sales & Leasing Associate, 1999-2000
* Mondragon Financial, Loan Originator, 1998
* Chesrown Chevrolet, Sales & Leasing Associate, 1997- 1998
EDUCATION AND CERTIFICATIONS
B.A. Communications, University of Colorado, Boulder, Colorado
Certificate, Solution Selling Program
MBA (in progress), University of Phoenix, Phoenix, Arizona

TECHNICAL AND COMPUTER SKILLS

Microsoft Office, Web Ex, Live Meeting, Salesforce.com, Raindance Web Conferenci
ng Applications, SAP