Marie Williams

1125 Crestwood Court, Desoto, TX 75115

Mobile (972) 978-3848
Email: mw698e8c@westpost.net

OBJECTIVE
Obtain a progressive management/training position where my experience can best b
e utilized.
EDUCATION/TRAINING
* Bachelor of Science in Education from Indiana University
* Zenger Miller Certification - AECR (Achieving Extraordinary Customer Relation
s)
* Certification in Performance Improvement Advantage - AT&T
* Member of the American Society for Training Development (ASTD)
SKILLS SUMMARY
* Posses over 15 years of training, teaching , delivery and management experien
ce
* Excellent training, facilitating and presentation skills
* Exceptional communication skills
* In depth knowledge on performance improvement development and execution initia
tives
* Working knowledge of Microsoft Windows, PowerPoint, Excel and People Soft
PROFESSIONAL EXPERIENCE
Cedar Hill High School
October 2008 - Present Substitute Teacher/Teacher
Taught English II, III, IV
Taught Communications Application
Substituted for a variety of subjects
AT&T
June 1997 - Sept 2006 Manager/Training Delivery Specialist
* Responsible for managing the facilitation and delivery of new hire curriculum
* Facilitate and train virtual sales representatives on the latest 3G wireless t
echnology
* Teach and demonstrate usage of latest handsets and PDA devices
* Serve as a performance improvement consultant to call center management
* Implement effective and progressive coaching and development strategies for ne
w hires
* Conduct various training classes for the call center and retail sales represen
tatives
* Provide extensive training regarding wireless devices, billing systems, techni
cal and soft skills
* Manage and coordinate the design and implementation of training materials
* Administer evaluations, teaching aides and product knowledge assessments
* Supervise, coach and develop full time and temporary employees
* Strategically align training delivery with organizational performance objectiv
es
Memorial Elementary Plano, Texas
Alamacani Elementary Jacksonville, Florida
1989-1997 School Teacher
* Teach first and second grade students on various subjects including computer s
kills
* Served on several committees designed to offer children a more complete educa
tional experience
* Conducted and wrote school plays and worked as a leader for the Girl Scout tr
oops
* Work closely with parents and student to identify areas of academic and socia
l growth for the students
* Effectively support school goals by placing greater emphasis on math and scie
nce skills
* Head several committees for the overall improvement of the school