ARIE SAVELIEV

153 Dickinson Lane 201-314-6054

Mahwah, NJ 07430 as50a160@westpost.net
VICE PRESIDENT, SUPPORT & TECHNOLOGY
SYSTEMS ENGINEERING/SOFTWARE/ MICROELECTRONICS TELECOMMUNICATIONS
Detail-oriented and quality-driven professional providing hands-on project manag
ement, product development/launch, engineering, and telecommunications. Customer
-focused team leader who motivates colleagues to achieve excellence in multi-pla
tform project development, technology design/testing, and network management. Ef
fectively lead and deliver complex projects within time and budget constraints.
A unique combination of technical and business acumen. Multidisciplinary system
engineering and management. Speak fluent Russian and Hebrew. PMP(R) candidate.
CORE COMPETENCIES: International Business, Process Improvement, Product Managem
ent/Launch, Budget Administration, Client Relations, Implementation, Quality Ass
urance, Customer Service, Systems Integration/Installation, Technology Deploymen
t, Training, Logistics, Troubleshooting
TECHNICAL SKILLS: WAN Development, Switching/Hardware Design & Testing, Network
Management, Microelectronics Design, Multiplatform System Deployment & Integrat
ion, Multiple Layer Debugging (software & hardware). OS: Windows XP/7, Windows S
erver 2003/2008, Linux, UNIX; Office: MS Office Suite, MS Project, MS Visio; Pro
gramming: Matlab, C/C++, VB, Access, VHDL; Network Management: HPOpenView, SMS;
Storage Solutions: Legato (Backup servers), NetApp
PROFESSIONAL EXPERIENCE
ORPAK USA, Inc., Hackensack, NJ 2006 - Present
Global leader in automated refueling and payment systems and provider of end-to-
end systems for fuel retail market and fleet management sector; provides systems
/products to 10,000+ services stations and 2 million vehicles in 30 countries.
Vice President, Support & Technology
Manage projects from pre-sale project definition through implementation and post
-sale support. Direct implementation of projects with budgets up $500K. Collabor
ate with Vice President of Sales/Marketing to provide support services for all p
rojects. Lead 4-member team of engineers providing Tier II support; manage subco
ntractors providing Tier I services. Administer helpdesk ($150K budget).
* Increased customer satisfaction 30% over 2 year-period: Created a group of sp
ecialists with 24/7 availability to support customers. Increased the number of t
raining courses to sustain a constant level of technical knowledge within the gr
oup. Established a constant follow-up and clear trouble-ticket monitoring enviro
nment, with escalations and priorities.
* Reduced RMA backlog from 40% to 2% out of total equipment return: Automated t
he RMA process with step-by-step monitoring and reporting, through available of-
the-shelf software product implementation. Renewed training requirements for the
RMA technicians. Created standardized levels of response time and turn-around p
eriod for RMA fulfillment.
ARIE SAVELIEV PAGE TWO

ORPAK USA (continued)

* Reduced to 0 overtime due to malfunctioning equipment; decreased shipping char
ges 10%: Established QA procedures for random checks of volume-based shipments.
Created a testing policy to ensure thorough testing of crucial system parts. In
creased the stock levels of high demand products.
* Successfully supported sales presentations: Created training campaigns for ma
rketing/sales teams to improve understanding of new products. Used best-in-class
web-based training software to create self-learning environment for constant im
provement of the sales teams. Identified and implemented a template-based set of
predefined models to simplify the analysis process for new prospects.
* Decreased travel expenses by 20% by initiating a profit sharing program for al
l service-based revenues: Created tier-based regional support centers by delega
ting service activities to local subcontractors. Initiated incentive-based compe
nsation and a 12% profit sharing program for technical team. Cultivated customer
support through performance evaluation.
VERINT SYSTEMS, LTD. (VRNT), Herzlya, Israel 2004 - 2006
Leading provider of Actionable Intelligence(R) solutions for enterprise workforc
e optimization and security intelligence used by 10,000+ organizations in 150 co
untries.
Regional Support Manager
Led 10-member team of engineers and support technicians to ensure customer proje
ct support. Interfaced between customers and R&D teams to define, confirm, and o
versee development of upgrades, fixes and patches.
* Decreased by 50% system downtime due to high/critical severity failures; 75% d
ecrease in system downtime due to medium/low severity failures: Initiated size-
based criterions for local support teams so larger projects have larger support
teams. Delegated critical hardware stock levels to local facilities. Initiated a
new training strategy for regional support teams to increase the level of compe
tence and severity of failures allowed to be dealt with by local teams.
* Decreased by 15% time-to-market for new products, due to higher availability o
f R&D resources: Created a new support tier to provide a buffer between local s
upport teams and R&D teams. Manned the new team with formerly members of develop
ment to provide highest levels of expertise. Switched from centralized support t
o regional based teams.
* Decreased project time by 30% of a newly developed product for a new customer
leading to new orders for systems twice as large: Spent 4 months at the custome
r location in Taiwan. Supported 10 delegations of R&D teams to create an environ
ment of constant development and productivity. Personally oversaw implementation
of the infrastructure deployment.
* After a newly deployed system had crashed 2 days prior to final Site Acceptanc
e Testing (SAT), passed the SAT flawlessly, with highest recommendations from th
e customer's team: Implemented 36-hours average a week-long process of non-stop
installation process to reinstall the system from scratch (on). Created an envir
onment of 24/7 manned remote support center with R&D team experts to decrease ch
ances of repetitive failures.
ARIE SAVELIEV PAGE THREE

ISRAEL AIR FORCE (IAF), Nevatim, Israel 2000 - 2003

Communications Branch: charged with deploying, maintaining, and developing all a
spects of communication equipment within various military bases.
Chief Communications Officer/Senior Academic Officer (Captain)
Headed deployment phase of major communication project, including development, d
esign, roll out, and testing. Supervised 15-member team of support technicians p
roviding network and telecommunications customers with reliable and operational
systems. Led customer support & network management.
* Decreased the implementation time 50%, from 3 years to 1.5 years, completing f
irst the main phase of the project, and becoming the "pilot" base for all upcomi
ng technological projects and improvements: Attended training seminars to impro
ve knowledge base. Communicated constantly with the deployment team and personal
ly managed every aspect of the project. Increased awareness of the project at th
e highest ranks of the commanding staff.
* Locally implemented software became a new standard for all the support teams t
hroughout the Air Force. Decreased MTTR (Mean Time To Resolve) and increased MTB
F (Mean Time Between Failures) for all network and computer based issues: Estab
lished the first software-based Help Desk monitoring tool. Implemented new crit
eria for performance accountability and service effectiveness. Created weekly ca
se-study meetings and a troubleshooting resolution database.
EDUCATION
MS, System Engineering, 2005
TECHNION - ISRAEL INSTITUTE OF TECHNOLOGY
BS, Microelectronics & Communication, 1999
TECHNION - ISRAEL INSTITUTE OF TECHNOLOGY