Brooklyn NY 11210 gc5cac62@westpost.net 347 488 7476 ; 718 951 0557 OBJECTIVE: To obtain a long-term career with an organization which fosters team work, supports outgoing professional development for its employees, has a strong backg round where I can grow professionally and be rewarded financially. EMPLOYMENT HISTORY : IBM/RICOH (Infoprint Solutions) February 1989 to April 2010 6300 Diagonal Highway Boulder CO 80301 Customer Support Specialist (CSS) Performed service activities at customers'locations. Diagnosed machines malfunct ions logically and implemented necessary repairs. Assumed accountability for customer service satisfaction. Entrusted with the mos t complex customer service issues as a result of exceptional ability to promptly resolve c oncerns and satisfy customers. Managed parts inventories in accordance with the company's procedures.Managed, o rganized, prioritized workloads without direct supervision. Setop maintenance approaches w hich optimized machines performances and minimized disruptions to customers' operations. Prepar ed billing invoices for services performed. Managed and maintained documentations on a current and accurate basis for the eq uipments. Prepared and submitted accurate and timelyreports by following the established g uidelines. Trained new employees. CARROLL PARK SENIOR CENTER February 1985 to February 1989 380 Court Street Brooklyn NY 11231 Fiscal Officer Accurately and efficiently prepared weekly payroll, quaterly tax reports, foreca sting, budgeting, inventory reports, budget modifications,CAMFR, and internal audits. Oversaw day- to-day operations with accountability for cash, check, all financial transactions inclu ding : postings, bank reconciliation, trial balance, account payable,account receivable and balan ce sheets. Supervised stipend workers. MANHATTANVILLE DEVELOPMENT CENTER January 1983 to February 1985 3333 Broadway Tower E New York City NY 10031 Full-Charge Bookkeeper Managed daily accounting activities including : general ledger, daily deposits, bank reconciliation, petty cash, petty cash replenishment, account payable, account receivable, payro ll, all tax reports, inventory reports, and preparation of CAMFR. EDUCATION : Bachelor in Telecommunications Technology January 1995 NYC Technical College of CUNY 300 Jay Street Brooklyn NY 11201 Bachelor in Business Management December 1990 Empire State College of SUNY 20 New York Ave (Fulton St & New York Ave) Brooklyn NY 11217 A.A.S. in Electrical Engineering Technology January 1988 NYC Technical College of CUNY 300 Jay Street Brooklyn NY 12201 Diploma, then Associate's degree in Accounting/Business Administration Royal Business School 250 West 18th Street New York NY 10014 COMPUTER SKILLS : Familiar with : internet, windows, lotus notes, Ms-Dos. Able to work with basic/moderate to advanced programs. OTHER SKILLS : Fluent in French and Kreyol (creole). Able to read, write and translate Spanish