Diana Sanchez Ponce

Miami #15 - Apt. 101. Colonia Napoles. Postal Code 03810

Mexico City, Mexico
Home: (52-55) 46321498 Mail: ds6ab096@westpost.net
SUMMARY
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I am a dedicated and hard working person. I work well with others, while also wo
rking consistently on my own. I am adaptive, a fast learner and I always up for
a challenge. I am seeking a position where I can develop, enjoy my job and learn
while giving my best to my employer.
WORK HISTORY
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- ELECTROLUX (Mexico)
Customer Service- Team Leader
March 2006- December 2008
Responsable for Purchases within the company. Daily contact with the Shipping Co
ordinator in every Electrolux factory in USA. Coordination with the Customs brok
er, for the importation of the goods (20-30 trucks every month).
Receive, process and follow the Clients Purchase Orders, until the delivery and
invoicing. I was in charge of 5 main clients and I had to supervise and review t
he same process of my subordinates.
Direct contact and daily coordination with the mexican carriers for the differen
t deliveries within the Country. Supervise the Proof of Delivery documents colle
cting.
In charge of requesting RMAs (Return Merchandise Authorization) and follow the p
rocess until credit notes. Responsable of the Return Materials Report, Monthly S
ales Report, Purchase Orders Report, as well as PODs Report.
Responsable of training my team (6 people) in AS400 system. Supervise and monito
ring all the Sales Orders placed in the mention system. Ensure continuous improv
ement, efficiency and effectiveness of processes. Revenue maximization while red
ucing the delays and complaints.

- HEWLETT PACKARD (Mexico)

Customer Service Representative (Global Operations)
March 2004- February 2006
Receive, process and follow the Clientes Purchase Orders, until delivery and inv
oice. Place and follow the Sales Orders on SAP. Direct contact with the Factory
in Houston, as well with the X-dock in Guadalajara, Mex., to check the inventory
available.
Coordination with the Shipments area and the differents warehouse available, for
deliveries and request Proof of delivery. Review that the documents delivered b
y the Sales Person or Account Manager had the correct sales terms and the correc
t part numbers. Sales Report by client.

- INFORMATION CENTER FOR MEXICO, CUBA AND DOMINICAN REPUBLIC (ONU)

Social Service
January 2003- June 2003
Elaboration of Press Releases for the media. Translation of news for the day, fr
om English to Spanish and update the Website. Support on the press conferences h
eld on the office. Give information to the public in general and the media about
subjects related to ONU, as well about the operation and services of the Center
.
www.cinu.org.mx/prensa/resumenhoy.htm
EDUCATION
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* Bachelor of Science in Communications
Undergraduate: 3.49 GPA
Upper Division: 3.50 GPA
* Certificate of completion as SAP for CSR (logistic system)
* JD Edwards (logistic system)
* MS OFFICE (Word, Excel, Power Point y Outlook)
* Intensive English course. LSC in Canada.
* Website Development course.
SKILLS
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* Adaptive
* Fast learner
* Hard working
**Enjoys rapport and communication with different people.
* Bilingual (English-Spanish)