OBJECTIVE

Talented and company-oriented professional with diverse background and progress

ive responsibility supporting operations seeking Procurement Specialist or Proje
ct Coordinator position which will utilize my superb communication skills and an
alytical abilities. Excellent research skills and detailed-oriented with a prove
n record of completing projects without compromise to quality. Recognized by sup
ervisors and colleagues for strong knowledge base, flexibility, and ability to p
rovide creative solutions to complex issues.
SUMMARY OF QUALIFICATIONS
* Extensive client relations and customer service experience in the wireless com
munication industry Excellent problem solving skillsAbility to multi-task and wo
rk well in a fast paced environment
KEY SKILLS
Problem Resolution
Detailed Oriented
Organizational Abilities
Client Relations
Communication Skills
Analytical Skills
PROFESSIONAL EXPERIENCE
Procurement Specialist - Jan. 1998 - Jan. 2008
Service Corporation International / Resource Staffing
Procurement Analyst 11/2009- 1/2010
Handled order fulfillment issues and responsible for troubleshooting orders.
Evaluated bids and proposals against requests.
Managed capital expenditure authorization process.
Researched, monitored and maintained pricing updates.
Prepared purchase orders for supervisory approval.
Collected and verified vendor information to ensure timely payments.

Verizon Wireless Communications, Houston Tx

Negotiated contracts with venders.? Provided detailed purchase reports to manag
ement as requested.? Expedited orders for fleet cards in WEX Fuel System.? Mai
ntained Per Diem accounts by increasing/decreasing purchase limits as needed.?
Expedited approved requisition.? Reviewed and completed purchase orders.? Inve
stigated and reported unauthorized purchases to department manager.
Project Coordinator - 01/01/-1 - Present
Verizon Wireless Communications
Created "Best Practices" a peer to peer coaching program designed to address per
formance based issues. As a result of this program, representative performance i
mproved within one month.? Prepared and analyzed call quality reports for manag
ement review.? Recruited internal and external associates for offline projects.
? Oversaw new hire orientation; distributing benefit information and collecting
new employee data? Scheduled confidential employee meetings, appointments, and
conference calls.? Coordinated speech engagements, meetings, special activitie
s and workshops.? Handled travel arrangements, hotel accommodations, and expens
e reimbursement reporting.
Lead Consultant - 01/01/-1 - Present
Verizon Wireless Communications
Created a tool (Quick notes) to assist representatives in efficiently annotating
customer files as it pertains to billing and technical issues. ? Assisted the
department supervisor in the training and coaching of junior representatives. ?
Maintained attendance records and developed attendance incentive program. This
program motivated and reward employees with excellent attendance records.? Prov
ided feedback to junior representatives as it pertained to complex customer issu
es.
EDUCATION
BS - Apr. 2010
University of Phoenix, Houston
GPA: 3.82
STATEMENTS
ACHIEVEMENTS/ AWARDS ? Dress for Success Volunteer ? Stellar Performer Award?
Perfect 10 Award ? Commitment is Key Award
SUMMARY
SOFTWARE SKILLS ? Knowledge of Windows 95, 97,98, Microsoft Office Suite, Siebe
l, Vision, ACSS, Precedent 2000 (P2K), Netace, MARS, MTAS (switch view), WEX, Co
mdata , MyTeleco 2