____________________SUMMARY____________________

Twenty years of experience in strategic planning of sales and marketing activiti

es, market and competitive analysis, reorganization/start-up of stores, team bui
lding, development/ reorganization, training/retraining, customer service, and a
dvertising, Accomplishments include staff/department reorganization, cash flow
control and cost containment.
____________________AREAS OF EXPERTISE____________________
Created business plan to stabilize revenues and identify and implement cost cutt
ing measures. Worked closely with upper management to determine best strategy an
d customer mix. Maintained revenues despite declining market.
* Maintained responsibility for management of in-store promotional activities an
d advertising materials.
* Delivered a +20% sales gain within twelve-months, which enabled store to achie
ve its sales goal of over $1.5 million while at GameStop.
* Performed outstanding customer relationship management, ensuring educated cust
omers, customized products and services and creative, turnkey solutions.
* Improved staff morale, which employee turnover and absenteeism by 75%.
____________________EXPERIENCE____________________
2007 to 2009 - District Operations Manager
DRT Games, LLC., Charlotte, NC
Identified and resolved key issues, including personnel, real estate holdings, e
quipment, liabilities, intellectual properties, research/development functions,
systems separation, and contract settlements, within time parameters established
by owners. Wrote the company's policy & procedure manuals and employee handbook
; updated, revised, and overhauled where needed. Administered and directed all a
spects of companies planning/development strategies; drove forward new business
and opened two additional stores. development through in-depth analysis of custo
mers' needs and requirements to promote growth and enhance revenue. Assumed full
responsibility for the strategic planning, development, operations, sales and m
arketing, customer service, human resources, administration, and P&L performance
. Recruited/hired/trained key personnel and developed employment policies.
* Highly regarded for consistently achieving superior sales results through lead
ership, planning, and effective implementations
* Managed district field operations
* Developed computer inventory forecasting report for use by field personnel tha
t integrated sales history, registration data, and market share objectives
2007 to 2008 - Sales Agent (Self Employed)
Lowe Insurance Sales, Charlotte, NC
Advised clients in selecting life and health insurance. Explained group insuranc
e programs to promote sale of insurance plans. Discussed advantages and disadvan
tages of various policies.
* Wrote policies and processed claims for Aflac as an Independent Agent
* Successfully marketed and sold a full line of products for the company
* Independently managed the entire sales cycle, from initial client consultation
, product presentation, pricing and contract negotiation, to the final sales clo
sing
2006 to 2007 - Store Manager
GameStop, Corp., Rock Hill, SC
Maintained responsibility for daily operations, banking, loss control, payroll,
budgeting, hiring, and staff development for facility with more than $500,000 in
inventory.
* Set responsibilities and goals for sales staff and management
* Reviewed sales figures and prepared month, quarter, and year projections
* Directed daily operations within the store including organizational management
, human resources, sales, business development, marketing, and financial managem
ent
2005 to 2006 - Retail Sales manager
CompUSA, Woodbridge, VA
Maintained sales team statistics and work schedules for twenty employees, while
training and coaching new and existing sales associates in sales techniques, dea
ling with difficult customers, and troubleshooting various problems.
* Provided key marketing and sales program support, including design and rollout
events
* Created and nurtured a well-balanced, diverse, focused team through motivation
, leadership, training, and establishment of sales process as the foundation for
business success
2000 to 2005 - Senior Store Manager
GameStop, Corp., Arlington, VA
Supervised two assistant managers and ten store employees. Reduced shrinkage and
improved efficiency by motivating receiving staff to maintain more accurate rec
ords. Performed all merchandise purchasing, planning and promotional strategy to
maximize sales volume, gross margins, and inventory turnover for assigned depar
tments in all retail outlets nationwide. Completed all facets of retail store ma
nagement including client relations, training, scheduling, visual merchandising,
sales, marketing, inventory control, employee supervision, and acted as liaison
between regional managers, account executives, staff, and other store locations
.
* Teamed with marketing and visual departments to ensure effective merchandising
and visual display presentations at store level
* Handled merchandise placement and presentation
* Directed design, development, and production of product knowledge information
____________________COMMUNITY INVOLVEMENT____________________
2009 to Present - Webmaster
Providence United Methodist Church, Charlotte, NC
Researched and prototyped new Web technologies and techniques to realize benefit
s of the latest innovations, achieve increased efficiency, and provide highest q
uality products. Optimized graphic elements to minimize download time. Consulted
with church members, church staff, and web development team to establish Web si
te message. Coded HTML and drafted design documentation to aid future code usage
and modification.
____________________EDUCATION____________________
2011 - Bachelor of Science, Management
Anderson University, Anderson, SC
Completed 130 credit hours towards BS degree, plan to complete degree by May of
2011..
____________________ADDITIONAL SKILLS____________________
* Team Motivation
* Tracking Results
* Visual Merchandising
* New-Store Openings
____________________ADDITIONAL INFORMATION____________________
Currently a declared candidate for ordained ministry within the United Methodist
Church. Plan to attend seminary beginning in the fall of 2011 for completion o
f a Master of Divinity degree.