SUMMARY OF SKILLS

* Supervision
* Staffing Needs
* Scheduling
* Back and Front Office Operations
* Financial Auditing
* Tools and Equipment
* General Repair
* Hand and Power Tool Use
* Quality Assurance
* Oral Communication
* Leadership/Supervision
* Problem Solving
* Quality and Productivity Improvement
* Planning
EXPERIENCE
EVC / Sanitation Backup Crew Lead - 2005 - Present
Dawn Foods Inc, Crown Point, IN
* Supervised and coordinated activities of workers engaged in janitorial service
s
* Assigned janitorial work to employees, following material and work requirement
s
* Inspected work performed to ensure conformance to specifications and establish
ed standards
* Recorded personnel data on specified forms
* Recommended personnel actions to ensure proper staffing
* Conferred with staff to resolve production and personnel problems
* Trained workers in janitorial methods and procedures and proper operation of e
quipment
* Issued janitorial supplies and equipment to workers to ensure quality and time
ly delivery of services
Newspaper Delivery - 2004 - Present
The Times, Crown Point, IN
* Maintained records of accounts
* Ordered and purchased supplies
* Distributed product samples and literature that details products and services
* Circulated among potential customers and traveled by foot, truck, and automobi
le, to deliver and sell merchandise and services
* Delivered merchandise, served customers and collected money
Technician - 1997 - 2005
Athens Amusement, Chesterton, IN
* Located defects, such as loose connections, broken wires, and burned-out compo
nents, using schematic diagrams and test equipment
* Inspected wiring and soldering, and performed repairs, using soldering iron, w
ire cutters, pliers, and wiring diagram
* Replaced defective components, such as conductors, resistors, semiconductors,
and integrated circuits, using soldering iron, wire cutters, and hand tools
* Removed and replaced defective units that were not repairable
* Inserted plugged into receptacles and bolted and screwed led to terminals to c
onnect equipment to power source, using hand tools
* Installed, tested, adjusted, modified, and repaired video games and juke boxes
Assistant Manager/ Head Technician - 1987 - 1994
Chuck E. Cheese's, Oak Lawn, IL
* Inventoried stock and reorders when inventories drop to specified level
* Tested cooked food by tasting and smelling to ensure palatability and flavor c
onformity
* Supervised and coordinated activities of workers engaged in customer service a
ctivities
* Observed and evaluated workers' performance
* Issued instructions and assigned duties to workers
* Trained and instructed employees
* Hired and discharged workers
* Communicated with other departments and management to resolve problems and exp
edite work
* Interpreted and communicated work procedures and company policies to staff
* Helped workers in resolving problems and completing work
* Resolved complaints and answered questions of customers regarding services and
procedures
* Prepared, maintained, and submitted reports and records, such as budgets and o
perational and personnel reports
* Made recommendations to management concerning staff and improvement of procedu
res
* Requisitioned and purchased supplies
* Reviewed and checked work of subordinates such as reports, recorded, and appli
cations for accuracy and content, and corrected errors
* Planned and developed improved procedures
* Tested electronics unit, using standard test equipment, to evaluate performanc
e and determine needs for adjustments
* Adjusted and replaced defective and improperly functioning circuitry and elect
ronics components, using hand tools and soldering iron
* Assembled circuitry and electronic components, according to engineering instru
ctions, technical manuals, and knowledge of electronics using hand tools and pow
er tools
* Repaired and maintained kitchen equipment as needed
* Gained basic knowledge of hydraulics and pnumatics repair and upkeep
CERTIFICATES OF ACHIEVEMENT
* Food Safety Essentials, AIB International 2008
EDUCATION
Certificate, GED - 2002
Illinois State Board of Education, Chicago, IL
Certificate, PC Repair - 2003
Thomson Education Direct, Scranton, PA
GPA: 3.25. Certified in home and onsite PC repair
REFERENCES
Available upon request