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MCKENZIE
253 Ashleigh Walk Parkway  Suwanee, Georgia 30024  Cell: (404) 713-0853  cmckenzie25
rter.net
Recruiting • Staffing • Employee Benefits • Change Management • Quality • Judgme
Performance Management •Skill Assessment • Employee Engagement • HR Policies • Ben
Dynamic Human Resources professional with comprehensive experience demonstratin
g quantifiable achievements and expertise encompassing a broad range of recruiti
ng, hiring, management and human resource generalist functions. Visionary leade
r with the proven ability to spearhead strategic planning and execution of core
staffing and operational goals.
PROFESSIONAL EXPERIENCE:
Careers USA
Atlanta, G
A
Sales Director
(July 2009 – Sept 2009)
Directed and implemented the sales efforts of the branch office and established
a strong base of client orders to generate revenue and ongoing profitability.
Provided direction and coaching for branch office to ensure compliance with esta
blished company rules and regulations.
Created sound business relationships with clients by identifying client needs an
d providing timely solutions and consistent quality performance evaluations.
ïƒ Met with clients to ensure complete customer satisfaction by providing consisten
t quality performance.
ïƒ Developed members of the internal staff by establishing expectations through coa
ching, training, and counseling.
ïƒ Served as company representative for marketing and communicating at job fairs an
d industry events across the region.
ïƒ Increase awareness of market share and forecast projected business and develop s
trategies to establish targeted Company share.
Manpower, Inc.
Atlanta, GA
Regional Permanent Placement Manager
(Oct 2006 – Nov 2008)
Facilitated an employee oriented high-performance culture for approximately 250+
employee region, orient newly hired staffing executives on HR recruiting strate
gies, employment, compliance and business development.
Conducted training on recruiting and staffing logistics, account prospecting/dev
elopment activities and contract negotiation, efforts spurred a 70% increase in
average placement fee.
Oversaw $3.5 million P&L/budget, increased revenues 40% through prospecting, neg
otiating and exceptional “deal closing†expertise.
ïƒ Traveled 80% of the time throughout a nine state region including Puerto Rico to
provide ongoing tactical support, coaching and guidance through policy developm
ent and documentation.
ïƒ Sourced candidates, conducted behavioral interviews, prescreening and panel inte
rviews to ensure a collaborative approach to quality of hire.
ïƒ Developed and implemented best practices, determined appropriate training method
s to include individual coaching, workshops, team activities, demonstrations or
simulations.
ïƒ Served as company representative for marketing and communicating Permanent Place
ment Services Program at job fairs and industry events across the country.
Today’s Staffing Services
Atlanta, GA
Branch Sales Manager
(Aug 2005 – Aug 2006)
Directed the delivery of customer-focused goals and objectives designed to impro
ve overall HR, organizational and bottom line-financial performance, increased b
ranch budget 65% (2006).
Managed P&L/budget in excess of $1.2 million and hired trained, recruited and su
pervised staff of sales professionals.
ïƒ Facilitated interviews, new-hire orientation, prepared and presented offer lette
rs, decline letters and handled terminations in accordance with HR guidelines.
ïƒ Developed training programs, oversaw compensation, benefits administration, empl
oyee services and counseling.
ïƒ Built sound and trusting relationships with key clients, thrust business growth
50% in existing accounts and 70% in new business accounts.
ïƒ Met with clients to ensure complete customer satisfaction. Developed an account
strategy to identify trends and opportunities, capitalizing on retaining and gr
owing market share.
ïƒ Represented company at career fairs and networking events, maintaining an uncomp
romised focus on customer service and quality of temp-to-perm placements.
ïƒ Conducted benchmarking and prepared comprehensive reports on individual accounts
, forecasted short term and long-range goals for the branch.
Chase Staffing
Chesapeake, VA
Branch Sales Manager
(May 2004 – Aug 2005)
Prepared comprehensive sales strategy designed to sell permanent and temporary t
o permanent staffing solutions to clients, increased new accounts by 50% during
1st six months of employment.
Oversaw P&L/budget of $700,000, supervised team of sales professionals, conducte
d behavioral interviews, follow-up interviews and coordinated placement of candi
dates, Identified new business opportunities, steadily increased sales from 20%
to 75% (2004, 2005) for new business development.
ïƒ Conducted candidate assessments to identify required competencies and skills for
non-exempt staff positions.
ïƒ Empowered employees through quality, productivity standards and goal attainment.
ïƒ Prepared comprehensive reports to provide organization with a review of advertis
ing metrics, number of interviews, and number of hires and quality metrics to en
sure ongoing talent optimization.
ïƒ Served as relationship management expert between company and client when negotia
ting bill rates and markups.
ITT Technical Institute
Norfolk, VA
Career Services Specialist
(Nov 2002 – May 2004)
The retention strategies for a supportive, resourceful and culturally diverse ac
ademic environment were increased by building a local and national network of bu
siness leaders to join the school board.
Student placement ratio increased 50% in (2003, 2004). Received “Top Career Speciali
st†Award.
ïƒ Generated support and buy-in from local community leaders for new career service
s programs and revival of old programs, resulting in a 60% increase in advisory
board membership.
ïƒ Conceptualized and implemented a comprehensive contact database for marketing to
track sponsorship, prospects and revenues generated by the facility.
ïƒ Coached individual students on “workforce readiness†skills including interview t
es, résumé design and job search strategies.
Professional Temporary Services
Richmond, VA
Branch Sales Manager
(Jul 1995 – Nov 2002)
Full accountability for developing sales strategy, identifying and capturing key
accounts and coordinating candidate placement, oversaw P&L/ budget responsibili
ty totaling $1.5 million.
Expanded existing client accounts by 40% and increased new business development
by 50% allowing company to maintain competitive place in market.
ïƒ Planned and organized job fairs as part of recruiting strategy to identify quali
ty candidates and new business opportunities.
ïƒ Hired, trained and recruited direct reports via facilitated results-oriented coa
ching, pricing position strategies and interpretation of company policies/proced
ures.
ïƒ Conducted department work reviews and performance appraisals, employee coaching/
counseling and progressive disciplinary action as needed.
EDUCATION
B.S., Business Administration, Virginia Commonwealth University, Richmond, VA (3
years)
COMPUTER SKILLS
Experienced in Microsoft Office