Resume of

Lisa M. Pippen
1819 Teal Run Place Drive
Fresno, Texas 77545
(832) 423 6639

Objective: Contribute to building a diverse workforce responsive to dynamic cha

nges in business practices with the potential for professional growth and advanc
ement.

Strengths/Qualities:
*Well developed oral and written communication skills. Ability to establish a r
apport with individuals of various backgrounds, cultures, and professional level
s.
*Outstanding organizational skills. Plan, prioritize, and complete multiple and
multi-level projects while meeting deadlines and maintaining quality standards.
*Superior analytical and problem-solving abilities. Successfully analyze, develo
p, refine, and implement programs, projects, and procedures
*Excellent documentation skills. Detail-minded and meticulous in the preparation
of paperwork and reports.
*Intelligent decision maker. Use knowledge & common sense effectively and readi
ly to comprehend difficult situations and analyze them clearly.
Education: Bachelors of Science, Industrial Administration & Human Resource Mana
gement, Central Michigan University
Detroit, Michigan; 2010
Work Experience:
The Auto Club Group, Omaha, NE
2007 - 2009 Operations Manager
2005 - 2007 Supervisor
Scope of responsibilities included:
*Managed a staff of managers, supervisors, and product specialists.
*Reviewed and interpreted financial reports, statements, and data pointing out t
rends and deviations.
*Formulated and analyzed unit budgets.
*Directed, managed and evaluated programs to provide recommendations for organiz
ational changes.
*Designed and developed job descriptions for a variety of business levels.
*Extensive recruiting, examining, selecting and placing of employees.
*Provided guidance and consultation to employees and managers regarding insuranc
e and health benefits.
*Assisted managers and supervisors in establishing, maintaining and monitoring e
ffective performance management programs to plan, monitor, rate, and reward empl
oyee performance for employees and all levels of management.
Lisa M. Pippen
Resume-2
*Designed a Supervisor 30-day Mentor program. The program allowed partnering of
new hire employees and their assigned supervisor within the
first 30 days following official corporate training.
*Provided advice and assistance to managers, supervisors and employees in matter
s related to conduct performance, attendance, and dispute resolution.
*Supervised a successful staff of 15 employees.
*Planned, scheduled and assigned work guidelines and performance expectations.
Provided advice, counsel and instruction in addition to maintaining personnel re
cords and evaluation of monthly performance.
*Designed and facilitated a detailed "Benefits Orientation" for unit new hire cl
asses.
*Designed and developed job descriptions for a variety of business levels.
*Extensive recruiting, examining, selecting and placing of employees.
*Provided advice and assistance to employees in matters of their conduct, attend
ance, and dispute resolution.
The Auto Club Group, Dearborn, MI
2002 - 2005 Corporate Senior Training Specialist.
2000 - 2002 Training Specialist
Scope of responsibilities included:
*Implemented applied instructional design concepts and methodologies in designin
g, developing, and evaluating training content, courses and curriculums.
*Lead facilitator and support to all lines of business, corporate projects and i
nitiatives
*Conducted daily side-by-side mentoring and coaching sessions with unit customer
advocates identifying gaps in training and overall quality improvement.
*Obtained an insurance state licensing certification to facilitate the 40 hour r
equired pre-licensing course. Designed and facilitated an internal insurance pre
-licensing course with an annual corporate expense savings of 30K.

Qualifications Summary:
*Competent to effectively ensure quality operations/performance management and d
evelop cooperative employee relations for pursuing objectives and maintaining ad
herence to quality standards.
*Ability to recruit, plan, design and facilitate training courses consistent wit
h organizational policies and procedure.
*Ability to administer policies relating to all phases of human resources develo
pment, workforce planning, and project management, to reinforce applications of
practices and ensure compliance.

References Available Upon Request