Armando Linares

San Benito, Texas

956.561.0443 * al7272cc@westpost.net
Anti-Money Laundering / Bank Secrecy Act Management / Risk Management: Financial
Services, Banking, Operations
Innovative leader with a wide-range of experience in planning, organizing, and a
dministering business goals and objectives that compliment and attain the vision
set out by the organizations that I have supported. Subject matter expert prof
icient in team building, making sound judgment decisions, managing in ambiguous
environments, and formulating strategic plans for implementation. Exhibit solid
business insight honed as an MBA and practitioner of regulatory and risk manage
ment practices.

Strategic Planning * Regulatory Compliance * Risk Management * Continuous Proces

s Improvement * Policy and Procedure Development * Instructional and Training De
sign *Knowledge Building * Inter-Departmental Rapport * Executive Management Pre
sentations * Monitoring Processes * Change Management * Audit Process
Professional Experience
Lone Star National Bank, Pharr, Texas * 2006 to present
Bank Secrecy Act (BSA) Manager, Bank Officer
Hired on to implement and maintain a consistent BSA and Anti-Money Laundering Pr
ogram within a midsize $2B community bank located in South Texas. Create standa
rdized procedures and process in order to establish a cohesive and well structur
ed BSA department within the organization.
*Creation of set parameters to customize automated anti-money laundering risk so
ftware using Jack Henry banking solution systems
*Validation testing of manual and electronic AML monitoring processes
*Development, direction, and mentoring of analysts and specialist in regards to
BSA, OFAC, AML, Fraud, and USA PATRIOT Act regulations and guidelines
*Experience with risk mitigation and familiarity with High Intensity Drug Traffi
cking Areas (HIDTAs) and High Intensity Financial Crimes Areas (HIFACs)
*Template formation, revision, and proper documentation of Suspicious Activity R
eports (SARs) submitted to the Financial Crimes Enforcement Network (FinCEN) via
BSA E-File
*Formulation, creation, and data mining for the bank's quarterly and yearly BSA
and OFAC Risk Assessment and Money Laundering Report (MLR) to the Office of Curr
ency of the Comptroller
Capital One Bank, N.A., Edinburg, Texas * 2006
Teller Supervisor
Served as lead supervisor to front line and motor bank tellers focused on managi
ng and ensuring set policy was followed. Conducted coaching and feedback in ord
er to relay set expectations and attain set operational goals.
*Provided daily oversight and assistance to ensure bank policies and procedures
were followed
*Conducted quarterly audits of tellers, vaults, currency dispensers, and ATM's
*Reviewed deposits meeting established criteria to determine holding of funds fo
r Regulation CC
*Calculated monthly teller outages utilizing the Teller Over/Short General Ledge
r account

Convergys Corporation, Brownsville, Texas * 2002 - 2006

Team Supervisor
Assisted in the day to day operations for an outsourcing company whose clientele
includes more than half of the top 50 Fortune 500 companies. As team superviso
r spearheaded the launching of a new service called Voice Over IP (VoIP) in clie
nt's select markets. Developed and trained team to successfully answer and assi
st with in-bound customer service calls.
*Supervised up to 25 employees who handled calls from various markets
*Gave coaching and constructive feedback on key performance indicator (KPI) meas
ures
*Monitored, identified and resolved performance/behavior/attendance issues using
performance management techniques
*Modified operations as needed to meet service level agreements under supervisio
n of Operations Manager

Career Note: While obtaining and maintaining professional experience full-time,

also completed rigorous BBA and MBA degrees, and currently pursuing the complet
ion of an M.S. in Criminal Justice.
Education
Masters of Business Administration (MBA) (2008)
Bachelors in Business Administration (BBA) Finance (2005)
University of Texas at Brownsville

Master of Science in Criminal Justice (Completion in May 2010)

Grand Canyon University
Certified Sheshunoff Bank Secrecy Act Officer (CSBO) (2008)
Sheshunoff

Skills
Excel * Access * Word * PowerPoint * Automated Risk Monitoring Systems * Operati
ons Banking Software * Computerized Time Keeping System * Word Perfect * DOS * I
nternet * Intranets * Outlook * Lotus Notes * Microsoft FrontPage * SPSS * Websi
te Maintenance and Development* Accounting General Ledger * SQL * Query writing
and reporting * Automated Anti-money Laundering systems * Bank Databases * Domes
tic and International wire systems * ACH and ATM processing systems * Other busi
ness intelligence systems * Fluent in English and Spanish