PROFESSIONAL SUMMARY

Accomplished, Information Technology professional with 28 years experience at a

large telecommunications corporation. Outstanding at developing and maintaining
long-term relationships as both an internal team leader and an excellent custome
r and client liaison. A measurable track record of developing and communicatin
g a clear vision, and successfully leading others toward that vision in an envir
onment that fosters teamwork and a commitment to excellence. A demonstrated bac
kground of aggressively pursuing goals while protecting and growing the organiza
tions assets.
PROFESSIONAL SKILLS
Proficient in TDP (RMAN) installations for: SAP, Exchange, Oracle, DB2 and SQL
Server data bases in a single server and cluster environments
Lean Methodology
JAVA
UNIX
Tivoli Storage Manager (TSM) Project Management
Microsoft Word
Microsoft Excel
NetBackup
AIX, SUN, HP, Windows
PROFESSIONAL EXPERIENCE
Installation/Optimization: Evaluate, install, modify, configure, test, and rec
ommend ways to optimize Tivoli Storage Manager (TSM) client software so as to im
prove efficiency of the clients backup and recovery system.
Performance/Capacity Management: Utilize tools and monitoring techniques, logs
, and various reporting techniques in order to recognize trends, identify bottle
necks, and advise management on efficiency improvements and/or on ways to impro
ve reliability and availability.
Systems Analysis: Evaluate current architecture to include server hardware, AC
SLS, SUN SL8500 library, TSM, and associate components and recommend ways to imp
rove archiving, backup and recovery and disaster recovery capability.
Customer Support: Liaison between client, vendors, end-user and technical team
s in both project and day-to-day support. Support problem and change tickets of
client server support operations for work involving problem determination and i
mplementation of changes to hardware, software, applications or network systems.
Install client and server software, patches and new releases for all UNIX and W
indows platforms for TSM and NetBackup.
On-Going Duties: Performed daily initial program load procedures, initialize su
b-systems and other software, alter start-up processes when required, power up d
evices for operation, monitor queues and implement needed action, initiate syste
m shut-down and recovery procedures, and interpret environmental warnings in ord
er to take appropriate actions.
Storage Management: Managed storage resources by issuing system commands to dis
play and mount and disk packs, both private and temporary, as required for job s
treams, using JES3, MVS, IMS, UCC7, TTRAN, NHJE, RJP NDM, TMS, IMF, and VTAM Net
works, Job Streams, Outstanding Systems Messages and Halts.

AWARDS & ACCOMPLISHMENTS

Project lead for the successful migration of all documentation from Qwest to IB
Ms QMX database.
Designed and developed standards, procedures, policies and documentation in res
pect to TSM and NetBackup to mainline workloads and keep consistency through the
team.
Identified and implemented process improvements that increased the effectivenes
s of the teams day to day backup and recovery processes and procedures.
Successfully converted 5000 clients from Netbackup to TSM.
Integral team member for the conversion from sun servers to AIX servers for the
TSM backups and recovery.
Recognized and honored for several performance awards for consistently exceedin
g job performance expectations.
LEADERSHIP
Technical Leadership: Provide training, mentoring and subject matter expertise
to fellow team members and subordinates on the TSM process and procedures, in a
ddition to troubleshooting and resolution of complex technical production proble
ms through detailed diagnosis and analysis of software and system operations.
Management: Trained, managed and supervised, up to 16 subordinate staff, on co
mpany processes and procedures, promoting and ensuring a cohesive team environme
nt and consistent practices throughout the department.
Motivational: Practice a personal attitude of success portraying an outward ex
ample of loyalty, integrity, honesty, equality and continuing education in order
to keep an upbeat, success and productive team environment.
EMPLOYMENT HISTORY
November 1995 March 2010: IBM /Qwest (Qwest acquired by IBM 2003) SLC, Utah
Systems Management Specialist
Provide day to day technical, system administration and monitoring support for a
utomated backup and recovery products, tools and processes for Qwest.
Daily tasks include: scheduling and monitoring backups, performing problem deter
mination on failed backups, reporting monthly measurements, making recommendatio
ns to improve environment, and maintaining current documentation.
January 1975 November 1995: Qwest Communications SLC, Utah
Information Systems Engineer (MCO)
Maintained maximum systems availability on IBM and Amdahl main frame software an
d hardware systems by monitoring system consoles, environmental consoles, printe
rs and alarms.