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PROFILE
* Excel in identifying lucrative opportunities and defining targeted strategies
for capturing new business accounts, developing existing clients, and achieving
solid leveraging in highly competitive B2B markets.
* Possess dynamic communication, consultation, and presentation skills vital to
optimizing sales performance; effectively interface with all levels of corporate
representatives through executive level.
* Develop first-rate marketing plans, proposals, contracts, reports, memoranda,
and presentations to secure business retention and achieve desired profit object
ives.
* Actively communicate a company's vision, value, and goals in order to profitab
ly ensure both a consistently successful sales performance and a continually sat
isfied and loyal customer base.
* Foster cooperative teamwork across a multitude of personnel levels while concu
rrently empowering associates to make decisions to reflect positively on client
satisfaction and corporate well-being.
*
Micros Fidelo / Technical Support Systems Analyst II
COLUMBIA, MD (SPECIALIZING IN HOSPITALITY SYSTEMS) 1999 - 2003
* Training of Front Office, Reservations, Night Audit, Housekeeping, Sales Group
Bookings and all Managers
* Support of the Micros-Fidelo Property Management Systems
* Supporting various databases from Dbase, Clipper, SQL, Oracle, NT Servers and
Novell Server on all platforms
* Call tracking
* Modifying of Databases correcting problems for Hotels located worldwide via re
mote.
* Traveled through out the US and Canada to Install and train entire hotel staff
on PMS
* Interface with Lucent Technologies, Squirrel, Key Lock and Energy systems
* Support of hotels via remote
* Build custom database for new install
* Run conversion from old PMS to our PMS
* Run Financial reports in matching proper data to an installati