TRICIA ROWE

3403 Silver Stream Way, Kennesaw, GA 30144 * Cell: 360.265.1790 * tr76ebf4@westp

ost.net
TRAINING MANAGER / OPERATIONS
PROFESSIONAL SUMMARY
Expert in: Training ~ Operations Management ~ Administration
Organized, detail-oriented and high-energy professional who leads companies thro
ugh change and challenge to profitable growth. Strategic problem-solver who envi
sions smart solutions and executes with urgency across all levels of the organiz
ation. Hands-on leader with a broad range of experience in restaurant management
and training who is able to keep teams focused and productive. Outstanding stra
tegist that is able to effectively multi-task in a timely and efficient manner i
n highly competitive businesses. Skilled in negotiating partnerships and allianc
es with a keen ability to capture opportunities and catapult new ventures. Skill
ed in multiple areas of technology, including Microsoft Word, Excel and PowerPoi
nt.

CORE COMPETENCIES
Training Material Creation ~ New Product Rollouts ~ Change Management ~ P&L Mana
gement ~ Technology
Customer Care ~ Restaurant Evaluations ~ Inventory Management ~ Bookkeeping ~ Sc
heduling ~ Strategic Planning
Team Development & Leadership ~ Revenue & Profit Growth ~ Productivity & Perform
ance Improvement
Hiring & Orientation ~ Local Store Marketing ~ Seizing Market Opportunity ~ Orga
nization & Communication
PROFESSIONAL EXPERIENCE

RESTAURANT CONCEPTS II, LLC, Atlanta, GA

2004 - Present
Manager of Training, 2009-Present
Promoted to Manager of Training to lead and transform company into an operationa
lly efficient and highly productive organization. Under the Apple Grove Restaura
nt and Applebee's Neighborhood Grill & Bar name, manage three Regional Training
Managers and coordinate company integration processes and initiatives. Fully res
ponsible for the organization of new management training. Collaborate with and d
evelop office personnel as necessary instilling a high- performance culture comp
any-wide.
Key Achievements
* Consistently build a customer-centric training program through insightful lead
ership and accountability resulting in maintaining and growing solid relationshi
ps with clients.
* Hand-selected to oversee training, providing in-depth coaching resulting in a
highly qualified and cognizant team ready to function on time and within stated
guidelines.
Training Coordinator, 2004-2008
Leveraging broad competencies in operations management, relationship-building an
d corporate training, coordinated all training activities leading up to new rest
aurant openings. Traveled to individual markets to coordinate corporate training
team, assist with hiring and general restaurant setup. Conducted assessments in
 existing restaurants to help managers prepare for remodels. Assisted Area Direc
tors with developing and teaching new training modules.
Key Achievements
* Effectively partnered with regional vice presidents, area directors, restauran
t management and corporate training team to coordinate new restaurant openings f
or the system, numbered at over 100 restaurants.
* Successfully hired and trained corporate trainers for all new restaurant openi
ngs.
* Developed innovative new restaurant opening materials to reflect current Apple
Grove standards.
TRICIA ROWE PAGE TWO

APPLEBEE'S NEIGHBORHOOD GRILL & BAR, Pocatello, ID

1997 - 2004
Key Hourly, Lead Corporate Trainer, 2000-2004
Requested back on board, after a two-month leave, to implement strategic plannin
g initiatives that supported corporate goals. Assisted restaurant management tea
m with daily restaurant operations including shift meetings, guest table visits,
POS discounting, guest issues, server checkouts and food expediting. Routinely
resolved guest complaints, distributed corporate training materials and coordina
ted corporate training team for new restaurant openings.
Key Achievements
* Fully accountable for the development of corporate trainers, successfully tran
sforming trainers into effective teachers and leaders at new restaurant openings
.
* Guaranteed continuity in the organization's strategic plan by executing associ
ate and manager meetings at new restaurant openings.
* Significantly improved bottom line results through training serving staff to u
p-sell and anticipate guests' needs.
Associate General Manager / Associate Manager / Assistant Manager, 1997-2000
Progressive record of positions with increasing responsibility, covering several
locations, culminating as Associate General Manager, leading the strategic and
operational growth of the business. Areas of expertise included: managing the di
ning room and kitchen staff members, training staff with regards to menu changes
, new product rollouts and outstanding guest service. Daily interaction with gue
sts promoting Applebee's and addressing any concerns
Key Achievements
* Managed daily restaurant operations through expert coordination with other res
taurant management team members resulting in optimal results.
* Fully responsible for branch hiring and new-hire on-boarding.
* Trusted to place weekly food, liquor and equipment orders.
* Processed invoices and tasked with general bookkeeping duties.
* Coordinated dining room contests and company-wide sales contests

EDUCATION AND PROFESSIONAL DEVELOPMENT

Associates Degree, pursued
Clark Community College, Vancouver, WA
Langevin Learning Instructional Design Workshop
Completed, Seattle, WA - 2008